Fax sending broken (after upgrading to raring?)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
hplip (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
(Fix/Workaround included, see below)
Reproduce:
Try sending a fax using the fax printer from Evince, LibreOffice, etc.
Expected result:
Target phone number selection dialog should appear (from hplip).
Actual result:
Nothing visible happens / dialog doesn't appear.
OR
Reproduce:
Try sending a fax using the hp-sendfax utility. Cover page dialog appears, continue to the next step, add a PDF file (or anything else).
Expected result:
File should be listed in the file overview in hp-sendfax's dialog.
Actual result:
Returning from the file selection dialog does not trigger any visible action (selected file does not appear in the file list).
Debugging:
Saw this in the syslog:
hpcupsfax[12947]: common/utils.c 253: Failed to check directory [/var/log/hp/tmp] errno[2]
... so I created /var/log/hp/tmp (parent directory already existed).
Tried sending a fax again, saw this in the syslog:
hpcupsfax[31352]: prnt/hpijs/
Played with permissions on /var/log/hp/tmp until it worked. root:lp/775 sounds halfway sane and works for me. lp:.../755 would probably be okay as well.
Suggested fix:
Ensure that /var/log/hp/tmp gets pre-created with sane permissions or patch/configure hplip to use another path maybe (?).
I am not entirely sure when this bug got introduced. I had sent my last fax about two months ago, so it was certainly before the upgrade to raring.
I assume this bug is not printer-specific.
Similar issue in Fedora Core: https:/
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: hplip 3.13.3-1
ProcVersionSign
Uname: Linux 3.8.0-22-generic x86_64
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
Date: Mon Jun 3 22:50:14 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2011-06-17 (717 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
Lpstat:
device for Officejet_
device for Officejet_
MachineType: Gigabyte Technology Co., Ltd. GA-880GA-UD3H
MarkForUpload: True
Papersize: a4
PpdFiles:
Officejet_
Officejet_
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: Upgraded to raring on 2013-04-25 (39 days ago)
dmi.bios.date: 11/24/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F7
dmi.board.name: GA-880GA-UD3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSof
dmi.product.name: GA-880GA-UD3H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
Status changed to 'Confirmed' because the bug affects multiple users.