hpcups failed

Hello Stefano Mura ,

Can you run below command in the terminal to capture some logs and send it to me.

$sudo hp-logcapture

Thanks,
Sanjay

Hi. Here is the result.

Thank you

Stefano

Il 14.11.2013 06:21
Sanjay Kumar ha scritto:

> Hello Stefano Mura ,
>
> Can you run below
command in the terminal to capture some logs and send
> it to me.
>
>
$sudo hp-logcapture
>
> Thanks,
> Sanjay
>
> --
> You received this
bug notification because you are subscribed to the bug
> report.
>
https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
> hpcups
failed
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug
description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use
this mode before compiling the
> hp-check[9213]: info: :HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies
>
hp-check[9213]: info: :are installed to successfully compile HPLIP.
>
hp-check[9213]: info: :2. Run-time check mode (-r or --run): Use this
mode to determine if a distro
> hp-check[9213]: info: :supplied package
(.deb, .rpm, etc) or an already built HPLIP supplied tarball
>
hp-check[9213]: info: :has the proper dependencies installed to
successfully run.
> hp-check[9213]: info: :3. Both compile- and run-time
check mode (-b or --both) (Default): This mode
> hp-check[9213]: info:
:will check both of the above cases (both compile- and run-time
dependencies).
> hp-check[9213]: info: :
> hp-check[9213]: info: :Check
types:
> hp-check[9213]: info: :a. EXTERNALDEP - External Dependencies
>
hp-check[9213]: info: :b. GENERALDEP - General Dependencies (required
both at compile and run time)
> hp-check[9213]: info: :c. COMPILEDEP -
Compile time Dependencies
> hp-check[9213]: info: :d. [All are run-time
checks]
> hp-check[9213]: i...

Hello Stefano Mura,

Thanks for providing the logs. From the logs (error_log) I can see that hpcups filter crashed during printing. But unfortunately I am not able to reproduce this crash here on Ubuntu 12.04 32 bit OS using same HPLIP version. To analyze it further I need few more things.

1) Can you send me the source document used for printing.
2) Which application and version is used for printing. Is it acroread or something else?
3) Are you able to print using USB connection? For that you need to setup a new print queue using "hp-setup" command and select USB connection.
4) Is printing failing only for one document or for all documents. Can you send me the "hp-logcapture" output for printing on different document.
5) Is printing failing only for one application or for all applications. Can you send me the "hp-logcapture" output for printing on different application.

Thanks,
Sanajy

hello Sanjay, thank you for your help.

1-2) I send you source documents which also contains info on software versions.
I launch a print test from Mozilla, too. I send you an image with Firefox version.
I send you also images of job queue and print job attributes.
3)I can't print with usb. I installed an usb printer with hp-setup and during installation I launched test printing. Nothing. the system says that process is "completed" but in the job queue (i send you an image) it's interrupted. I made just this test with usb, I think it's enough.
4) i send you log-capture for every printing on every application.

I tried to print from bash with "lp -P filename" command (n.331), but the result is the same.
I'm not able to launch hp-logcapture for this process. I send you job attributes image.

Bye
Stefano

Hello Mura,

Sorry for the delay. Unfortunately I am still not able to reproduce the issue here. I see that hpcups filter is always failing irrespective of the document/application, so I need further assistance from you to help me finding the root cause. Please try below steps.

1) Run hpcups filter manually and see if it crashes. below are the steps for running the same.
     a) Generate cups-raster using below command (in root mode)
         cupsfilter -m application/vnd.cups-raster -o "PageSize=A4" -p <PPD NAME> <DOCUMENT TO BE PRINTED> > /tmp/test.ras
e.g
         cupsfilter -m application/vnd.cups-raster -o "PageSize=A4" -p /etc/cups/ppd/Officejet_4620.ppd /tmp/testdoc.txt > /tmp/test.ras

      b) chmod 666 /tmp/test.ras

      c) #Set PPD environment variable
           export PPD=/etc/cups/ppd/<PPD NAME>
           export PPD=/etc/cups/ppd/Officejet_4620.ppd

      d) #Run hpcups filter manually and check if it crashes.
           /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras

2) if check in the output (of step 1) if any crash is seen, if not then please try below things and let me know the result.
    a) Upgrade cups and cups-filters package and then try printing.
    b) Change language to english and then try printing.

Please send /tmp/test.ras file to me

Thanks,
Sanjay

Please read step c as below
c) #Set PPD environment variable
                   export PPD=/etc/cups/ppd/<PPD NAME>
          e.g) export PPD=/etc/cups/ppd/Officejet_4620.ppd

Hello Sanjay.

In saturday morning I tried to format and
re-install Ubuntu 12.04.3, re-install printer, re-install hp-lip, etc.

During hp-setup i tried to print test-page. Nothing. Interrupted.

Today i will run commands that you wrote.

Bye

Stefano

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Hello Mura,

I think I found the root cause. Can you try one more thing before trying above steps.

1) While installing HPLIP version 3.13.11 from hplip-3.13.11.run file, one more directory (hplip-3.13.11) whould have been created in the same location where hplip-3.13.11.run was run. (Otherwise please install HPLIP3.13.11 from the same run file again and generate hplip-3.13.11 directory)

2) Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and change "fname[64];" to "fname[256]={0};"

3) Now open terminal and change directory (cd) to hplip-3.13.11 directory

4) Now run below commands to install hpcups again.
     make
     sudo make install

5) Now try printing and let us know the result.

6) If this does not work then try steps mentioned before.

Thanks,
Sanjay

Hello.

I tried these steps, but without success Printing
interrupted.

I tried steps you wrote in other mail, but cups crashed.

I send you test.ras and terminal text with which you can verify if I
made correctly every step.

Thank you

Il 09.12.2013 08:33 Sanjay
Kumar ha scritto:

> Hello Mura,
>
> I think I found the root cause.
Can you try one more thing before trying
> above steps.
>
> 1) While
installing HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more
directory (hplip-3.13.11) whould have been created in the same
>
location where hplip-3.13.11.run was run. (Otherwise please install
>
HPLIP3.13.11 from the same run file again and generate hplip-3.13.11
>
directory)
>
> 2) Open prnt/hpcups/SystemServices.cpp file from
hplip-3.13.11 directory
> and change "fname[64];" to "fname[256]={0};"
>

> 3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If this does not work then try steps mentioned before.
>

> Thanks,
> Sanjay
>
> --
> You received this bug notification
because you are subscribed to the bug
> report.
>
https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
> hpcups
failed
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug
description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use
this mode before compiling the
> hp-check[9213]: info: :HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies
>
hp-check[9213]: info: :are installed to successfully compi...

Hello Mura,

Can you convert terminale10dic13.odt file to pdf and then send because I am not able to open it . I tried to run hpcups filter with test.ras here and I don't see a crash. So I want to include few more steps along with previous steps and check the outcome. Please follow below steps.

1) Run hpcups filter manually and see if it crashes. below are the steps for running the same.
      a) open terminal and enable core dump with below command
          ulimit -c unlimited

      b) #Set DEVICE_URI environment variable
                   export DEVICE_URI=hp://usb

      c) #Set PPD environment variable
                   export PPD=/etc/cups/ppd/<PPD NAME>
           e.g export PPD=/etc/cups/ppd/Officejet_4620.ppd

      d) #Run hpcups filter manually and check if it crashes.
                  /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras

     e) If crash is seen then one file "core" or similar will be created in the current working directory of the terminal. Please run below commands in the terminal.
                    gdb /usr/lib/cups/filter/hpcups <CORE DUMP FILENAME>
        e.g gdb /usr/lib/cups/filter/hpcups core

       Now type "bt" in the gdb shell and capture the output in the file and send it to me.
       e.g (gdb) bt

Thanks,
Sanjay

Hello. I'll retry every step.

Please sorry for this question, but
i'm not an expert: when you write

/usr/lib/cups/filter/hpcups 1
TempUserName TempTitle 1 "" /tmp/test.ras

have I to write the real
user name or I have to write the string exactly as above?

Thank you.

Il 10.12.2013 14:30 Sanjay Kumar ha scritto:

> Hello Mura,
>
> Can
you convert terminale10dic13.odt file to pdf and then send because
> I
am not able to open it . I tried to run hpcups filter with test.ras
>
here and I don't see a crash. So I want to include few more steps
along
> with previous steps and check the outcome. Please follow below
steps.
>
> 1) Run hpcups filter manually and see if it crashes. below
are the steps for running the same.
> a) open terminal and enable core
dump with below command
> ulimit -c unlimited
>
> b) #Set DEVICE_URI
environment variable
> export DEVICE_URI=hp://usb
>
> c) #Set PPD
environment variable
> export PPD=/etc/cups/ppd/
> e.g export
PPD=/etc/cups/ppd/Officejet_4620.ppd
>
> d) #Run hpcups filter manually
and check if it crashes.
> /usr/lib/cups/filter/hpcups 1 TempUserName
TempTitle 1 "" /tmp/test.ras
>
> e) If crash is seen then one file
"core" or similar will be created in the current working directory of
the terminal. Please run below commands in the terminal.
> gdb
/usr/lib/cups/filter/hpcups
> e.g gdb /usr/lib/cups/filter/hpcups core

>
> Now type "bt" in the gdb shell and capture the output in the file
and send it to me.
> e.g (gdb) bt
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file fo...

hello Sanjay.

I retried every step.

I send you the result.

i
hope every thing I made is alright.

Thank you.

Il 10.12.2013 14:30
Sanjay Kumar ha scritto:

> Hello Mura,
>
> Can you convert
terminale10dic13.odt file to pdf and then send because
> I am not able
to open it . I tried to run hpcups filter with test.ras
> here and I
don't see a crash. So I want to include few more steps along
> with
previous steps and check the outcome. Please follow below steps.
>
> 1)
Run hpcups filter manually and see if it crashes. below are the steps
for running the same.
> a) open terminal and enable core dump with below
command
> ulimit -c unlimited
>
> b) #Set DEVICE_URI environment
variable
> export DEVICE_URI=hp://usb
>
> c) #Set PPD environment
variable
> export PPD=/etc/cups/ppd/
> e.g export
PPD=/etc/cups/ppd/Officejet_4620.ppd
>
> d) #Run hpcups filter manually
and check if it crashes.
> /usr/lib/cups/filter/hpcups 1 TempUserName
TempTitle 1 "" /tmp/test.ras
>
> e) If crash is seen then one file
"core" or similar will be created in the current working directory of
the terminal. Please run below commands in the terminal.
> gdb
/usr/lib/cups/filter/hpcups
> e.g gdb /usr/lib/cups/filter/hpcups core

>
> Now type "bt" in the gdb shell and capture the output in the file
and send it to me.
> e.g (gdb) bt
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mo...

Hello Mura,

Thanks a lot Mura for providing me the logs. It helped me a lot in finding out a root cause. Please update the buffer size in one more file (See step 2 below) and then compile and install hpcups filter again. All updated steps are mentioned below.

1) While installing HPLIP version 3.13.11 from hplip-3.13.11.run file, one more directory (hplip-3.13.11) whould have been created in the same location where hplip-3.13.11.run was run. (Otherwise please install HPLIP3.13.11 from the same run file again and generate hplip-3.13.11 directory)

2)Update buffer size from 64 to 256 in below files.
  a) Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and change "fname[64];" to "fname[256]={0};"
  b) Open prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and change
     "char hpPreProcessedRasterFile[64]" ==> Line number: 597
                  to
      "char hpPreProcessedRasterFile[256]={0,}"

  and "char szFileName[64];" to char "szFileName[256];" ==>at line number 663

3) Now open terminal and change directory (cd) to hplip-3.13.11 directory

4) Now run below commands to install hpcups again.
     make
     sudo make install

5) Now try printing and let us know the result.

6) If printing still fails then please provide me the gdb log as mentioned in POST#11.

Thanks,
Sanjay

Ok. I'll make it tomorrow, in the evening. Thank you very much.

Bye

Il 11.12.2013 20:08 Sanjay Kumar ha scritto:

> Hello Mura,
>

> Thanks a lot Mura for providing me the logs. It helped me a lot in
>
finding out a root cause. Please update the buffer size in one more
file
> (See step 2 below) and then compile and install hpcups filter
again. All
> updated steps are mentioned below.
>
> 1) While installing
HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more directory
(hplip-3.13.11) whould have been created in the same
> location where
hplip-3.13.11.run was run. (Otherwise please install
> HPLIP3.13.11 from
the same run file again and generate hplip-3.13.11
> directory)
>
>
2)Update buffer size from 64 to 256 in below files.
> a) Open
prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and
change "fname[64];" to "fname[256]={0};"
> b) Open
prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and
change
> "char hpPreProcessedRasterFile[64]" ==> Line number: 597
> to

> "char hpPreProcessedRasterFile[256]={0,}"
>
> and "char
szFileName[64];" to char "szFileName[256];" ==>at
> line number 663
>
>
3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If printing still fails then please provide me the gdb
log as
> mentioned in POST#11.
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check...

Hi!

You have resolved! The printer works!

Congratulations,
Sanjay! And thank you very much!

I send you the terminal report like
yesterday.

I have two questions, please:

1) a curiosity: is it
possible that after "sudo make install" command, the

SystemServices.cpp file had changed? I opened it and i found a
document with only 40 lines. I send it to you.

2) Can we update hplip
software without fear to thwart all this work?

Thanks a lot
again.

Stefano

Il 11.12.2013 20:08 Sanjay Kumar ha scritto:

> Hello
Mura,
>
> Thanks a lot Mura for providing me the logs. It helped me a
lot in
> finding out a root cause. Please update the buffer size in one
more file
> (See step 2 below) and then compile and install hpcups
filter again. All
> updated steps are mentioned below.
>
> 1) While
installing HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more
directory (hplip-3.13.11) whould have been created in the same
>
location where hplip-3.13.11.run was run. (Otherwise please install
>
HPLIP3.13.11 from the same run file again and generate hplip-3.13.11
>
directory)
>
> 2)Update buffer size from 64 to 256 in below files.
> a)
Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory
and change "fname[64];" to "fname[256]={0};"
> b) Open
prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and
change
> "char hpPreProcessedRasterFile[64]" ==> Line number: 597
> to

> "char hpPreProcessedRasterFile[256]={0,}"
>
> and "char
szFileName[64];" to char "szFileName[256];" ==>at
> line number 663
>
>
3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If printing still fails then please provide me the gdb
log as
> mentioned in POST#11.
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Vers...

Hello Mura,

I am glad to know that printing is now working for you. Please find answers to your questions below.

1) a curiosity: is it possible that after "sudo make install" command, the SystemServices.cpp file had changed? I opened it and i found a document with only 40 lines. I send it to you.
==>No, file (SystemServices.cpp) is not changed after sudo make install.

2) Can we update hplip software without fear to thwart all this work?
==> Yes, we will provide the fix in our next HPLIP release.

Thanks,
Sanjay

This fix is released in HPLIP-3.14.3