Stuck on boot of my PC after switching to Nvidia-driver-390 proprietary driver and rebooting

Bug #1790219 reported by Carla Sella
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers-390 (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I was carrying out this testcase for proprietary Nvidia drivers testing: http://xorg.qa.ubuntu.com/qatracker/testcases/1704/info.

After having installed Ubuntu 18.10 on a new partition on my PC, I switched to Nvidia-driver-390 proprietary driver from Additional Drivers tab of Software & Update and rebooted my PC.

On reboot I got low resolution Ubuntu logo, pressing F1 I could read this message:
(1 of 2) A start Job is running for Hold until snapd is fully seeded (15 min 23s/ no limit).
(2 of 2) A start Job is running for Hold until snapd is fully seeded (15 min 25s/ no limit).

I rebooted after waiting 15 minutes as I was tired of waiting.

This is my display hardware:
*-display
description: VGA compatible controller
product: GM206 [GeForce GTX 960]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
configuration: driver=nouveau latency=0
resources: irq:125 memory:de000000-deffffff memory:c0000000-cfffffff memory:d0000000-d1ffffff ioport:e000(size=128) memory:c0000-dffff
 Link to the testcase revision Edit result

My PC is a:
    product: XPS 8900 (06B8)
    vendor: Dell Inc.
    width: 64 bits

affects: ubuntu-tf101 → nvidia-graphics-drivers-390 (Ubuntu)
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report.

Could you please attach the journal from the boot that failed?

You can get a list of the boots with the command: journalctl --list-boots
Then the journal of a given boot with: journalctl -b [id]
Where id is correspond to the id of the boot returned by list-boots

Thanks.

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: New → Incomplete
Revision history for this message
Carla Sella (carla-sella) wrote :

Hello Jean-Baptiste,
I am attaching the three boots I have detected with journalctl --list-boots.

Revision history for this message
Carla Sella (carla-sella) wrote :
Revision history for this message
Carla Sella (carla-sella) wrote :
Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: Incomplete → New
Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

@Carla, On that machine, did you ever successfully install other version of Nvidia proprietary driver with Ubuntu ? If yes, can you provide the version of ubuntu and Nvidia driver ?

To get ubuntu version, you can use command:

"lsb_release -a" and paste the output.

To get nvidia proprietary driver version, you can use command like:

"dkms status" or "dpkg -l | grep nvidia"

and paste the output here, please.

Revision history for this message
Carla Sella (carla-sella) wrote :

@Yuan-Chen, no I have not installed other versions of Nvidia proprietary drivers with Ubuntu on this PC.
If you want I can try to install on a partition of my hard drive previous versions of Nvidia drivers on Ubuntu 18.10 (now I have a partition with Ubuntu 18.10 newly installed). If needed I can install another version on Ubuntu and Nvidia drivers.
I had installed Nvidia drivers just for a call for testing as I had the graphic card.

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: New → Confirmed
Revision history for this message
Guillermo G. de Garibay (garibarba) wrote :

I have had some freezing issues at login when enabling nvidia drivers on Ubuntu 18.04 with a custom driver config. It ended up being that nouveau was never successfully blacklisted due to this: https://bugs.launchpad.net/nvidia-drivers-ubuntu/+bug/1784598 .

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.