Hardware Information crashes on startup

Bug #215636 reported by Max Littlemore
6
Affects Status Importance Assigned to Milestone
hwinfo (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

In Hardy The Hardware Information tool crashes on startup.

The package (I think) is hal-device-manager.

Dist:
maxlittlemore@hector-luft:~$ lsb_release -rd
Description: Ubuntu hardy (development branch)
Release: 8.04

When I try to launch Hardware Information from "System > Preferences" , I get a brief flash of a window, then it disappears. When I press the ~"report the bug" buton, I get a crash report dialogue saying:

============
The problem cannot be reported:

You have some obsolete package versions installed. Please upgrade the following packages and check if the problem still occurs:

libpam-modules, libpam0g, udev, libpam-runtime, libgnomeui-common, libpango1.0-common, xbase-clients, x11-common, python-gobject, initramfs-tools, libsasl2-2, libsasl2-modules, libvolume-id0, libxft2, libpango1.0-0, libgnomeui-0
============
(I did have dual boot ubuntustudio and generic)

This is after I have upgraded from gutsy and rebooted several times. The problem wasn't there when I first rebooted after the upgrade (I know because I used Hardware Information to check some things) but it appeared a day after I upgraded. (???)

The actual bug in my eyes is that Hardware Information gives a crash screen instead of displaying whatever it can - that the UI dies when a problem is encountered.

The other bug which I don't know where to report is that after upgrading, I need to download an additional ~200MB to fix this bug - rather than _all_ of my system being upgraded.

This may well be an upgrade bug?

Revision history for this message
Caroline Ford (secretlondon) wrote :

You were running a pre-release version. They are fast moving and have a lot of upgrades.

After you'd upgraded the packages did the bug go away?

Revision history for this message
Caroline Ford (secretlondon) wrote :

Ubuntu ->hwinfo

Changed in hwinfo:
status: New → Incomplete
Revision history for this message
teledyn (garym-teledyn) wrote :

I upgraded from the alt-CD downloaded after the formal release of 8.04, and I get the same behaviour except that I cannot see the Report Problem information (see bug #157720) as hal-device-manager thinks I have an evil corrupted hacked bootleg Ubuntu (the exact wording is "not a genuine Ubuntu"

if this is true, then Ubuntu themselves are distributing it off their mirror sites (ok, it was the Canadian mirror, so it's not completely tamper-proof, but still seems very highly unlikely)

Revision history for this message
teledyn (garym-teledyn) wrote :

attaching the xsession errors ... appears to be a gtk error ...

Revision history for this message
Jayson Rowe (jayson.rowe) wrote :

Since it's been a very long time since any additional info was added to this bug, I'm just checking to see if this is still an issue, and find out what additional work should be done on this bug.

Revision history for this message
Ralph Janke (txwikinger) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

Revision history for this message
teledyn (garym-teledyn) wrote : Re: [Bug 215636] Re: Hardware Information crashes on startup

sorry, I can't try the upgrade - the ATI Radeon chipset support has been
dropped and the free driver doesn't have even enough performance for Firefox
:( -- I'm stranded on hardy so long as I use this laptop.

On Wed, Oct 21, 2009 at 6:51 PM, Ralph Janke <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. You reported this bug a while ago and there hasn't been
> any activity in it recently. We were wondering if this is still an issue
> for you. Can you try with the latest Ubuntu release? Thanks in advance.
>
> --
> Hardware Information crashes on startup
> https://bugs.launchpad.net/bugs/215636
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “hwinfo” package in Ubuntu: Incomplete
>
> Bug description:
> In Hardy The Hardware Information tool crashes on startup.
>
> The package (I think) is hal-device-manager.
>
> Dist:
> maxlittlemore@hector-luft:~$ lsb_release -rd
> Description: Ubuntu hardy (development branch)
> Release: 8.04
>
> When I try to launch Hardware Information from "System > Preferences" , I
> get a brief flash of a window, then it disappears. When I press the ~"report
> the bug" buton, I get a crash report dialogue saying:
>
> ============
> The problem cannot be reported:
>
> You have some obsolete package versions installed. Please upgrade the
> following packages and check if the problem still occurs:
>
> libpam-modules, libpam0g, udev, libpam-runtime, libgnomeui-common,
> libpango1.0-common, xbase-clients, x11-common, python-gobject,
> initramfs-tools, libsasl2-2, libsasl2-modules, libvolume-id0, libxft2,
> libpango1.0-0, libgnomeui-0
> ============
> (I did have dual boot ubuntustudio and generic)
>
> This is after I have upgraded from gutsy and rebooted several times. The
> problem wasn't there when I first rebooted after the upgrade (I know because
> I used Hardware Information to check some things) but it appeared a day
> after I upgraded. (???)
>
> The actual bug in my eyes is that Hardware Information gives a crash screen
> instead of displaying whatever it can - that the UI dies when a problem is
> encountered.
>
> The other bug which I don't know where to report is that after upgrading, I
> need to download an additional ~200MB to fix this bug - rather than _all_ of
> my system being upgraded.
>
> This may well be an upgrade bug?
>

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for hwinfo (Ubuntu) because there has been no activity for 60 days.]

Changed in hwinfo (Ubuntu):
status: Incomplete → Expired
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