Bugzilla3 installation crashed (installed via Synaptic)

Bug #389962 reported by Fonzapori
24
This bug affects 5 people
Affects Status Importance Assigned to Milestone
bugzilla (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Binary package hint: bugzilla

Ubuntu Release: 9.04
Bugzilla: 3.2.0.1-1

Expectations: Welll.....I suppose the installation and configuration of Bugzilla without error.

What happened: According to the apt log the subprocess post-installation script returned an error and exited (status 1). It looks like it failed to compare the 'localconfig' file and to move the 'params' file.

From /var/log/apt/term.log
===================
Create new /etc/bugzilla3/localconfig: mysql@localhost:3306, Database: bugzilla3, User: bugzilla3, Password: password
cmp: /etc/bugzilla3/localconfig: No such file or directory
`/etc/bugzilla3/localconfig.LDHsTgGdHu' -> `/etc/bugzilla3/localconfig'
Running checksetup.pl with answer file
Please modify the /usr/share/bugzilla3/lib/checksetup_nondebian.pl script and run 'dpkg-reconfigure bugzilla3'
mv: cannot stat `/etc/bugzilla3/params': No such file or directory
dpkg: error processing bugzilla3 (--configure):
 subprocess post-installation script returned error exit status 1
Setting up bugzilla3-doc (3.2.0.1-1) ...
===================

The installation continued and ran the 'checksetup.pl', which produced the following:
============================================================
run-parts --exit-on-error --lsbsysinit /usr/share/bugzilla3/debian//pre-checksetup.d
`/var/lib/bugzilla3/data/template/var/lib/bugzilla3/template/en' -> `/var/lib/bugzilla3/data/template/en'
`/var/lib/bugzilla3/data/template/var/lib/bugzilla3/template/fr' -> `/var/lib/bugzilla3/data/template/fr'
`/var/lib/bugzilla3/data/template/var/lib/bugzilla3/template/de' -> `/var/lib/bugzilla3/data/template/de'
removed directory: `/var/lib/bugzilla3/data/template/var/lib/bugzilla3/template'
removed directory: `/var/lib/bugzilla3/data/template/var/lib/bugzilla3'
removed directory: `/var/lib/bugzilla3/data/template/var/lib'
removed directory: `/var/lib/bugzilla3/data/template/var'
* This is Bugzilla 3.2.0.1-1 on perl 5.10.0
* Running on Linux 2.6.28-13-generic #44-Ubuntu SMP Tue Jun 2 07:57:31 UTC 2009

Checking perl modules...
Checking for CGI.pm (v3.33) ok: found v3.42
Checking for TimeDate (v2.21) ok: found v2.22
Checking for PathTools (v0.84) ok: found v3.2501
Checking for DBI (v1.41) ok: found v1.607
Checking for Template-Toolkit (v2.15) ok: found v2.20
Checking for Email-Send (v2.00) ok: found v2.194
Checking for Email-MIME (v1.861) ok: found v1.861
Checking for Email-MIME-Modifier (v1.442) ok: found v1.442

Checking available perl DBD modules...
Checking for DBD-Pg (v1.45) not found
Checking for DBD-mysql (v4.00) ok: found v4.008
Checking for DBD-Oracle (v1.19) not found

The following Perl modules are optional:
Checking for GD (v1.20) ok: found v2.39
Checking for Chart (v1.0) ok: found v2.4.1
Checking for Template-GD (any) not found
Checking for GDTextUtil (any) not found
Checking for GDGraph (any) not found
Checking for XML-Twig (any) ok: found v3.32
Checking for MIME-tools (v5.406) not found
Checking for libwww-perl (any) ok: found v5.819
Checking for PatchReader (v0.9.4) not found
Checking for PerlMagick (any) ok: found v6.4.5
Checking for perl-ldap (any) not found
Checking for Authen-SASL (any) not found
Checking for RadiusPerl (any) not found
Checking for SOAP-Lite (any) not found
Checking for HTML-Parser (v3.40) ok: found v3.59
Checking for HTML-Scrubber (any) not found
Checking for Email-MIME-Attachment-Stripper (any) not found
Checking for Email-Reply (any) not found
Checking for mod_perl (v1.999022) not found
**********************************************************************
* OPTIONAL MODULES *
**********************************************************************
* Certain Perl modules are not required by Bugzilla, but by *
* installing the latest version you gain access to additional *
* features. *
* *
* The optional modules you do not have installed are listed below, *
* with the name of the feature they enable. If you want to install *
* one of these modules, just run the appropriate command in the *
* "COMMANDS TO INSTALL" section. *
**********************************************************************

***********************************************************************
* MODULE NAME * ENABLES FEATURE(S) *
***********************************************************************
* Template-GD * Graphical Reports *
* GDTextUtil * Graphical Reports *
* GDGraph * Graphical Reports *
* MIME-tools * Move Bugs Between Installations *
* PatchReader * Patch Viewer *
* perl-ldap * LDAP Authentication *
* Authen-SASL * SMTP Authentication *
* RadiusPerl * RADIUS Authentication *
* SOAP-Lite * XML-RPC Interface *
* HTML-Scrubber * More HTML in Product/Group Descriptions *
* Email-MIME-Attachment-Stripper * Inbound Email *
* Email-Reply * Inbound Email *
* mod_perl * mod_perl *
***********************************************************************
COMMANDS TO INSTALL:

    Template-GD: /usr/bin/perl install-module.pl Template::Plugin::GD::Image
     GDTextUtil: apt-get install libgd-gd2-perl
        GDGraph: apt-get install libgd-gd2-perl
     MIME-tools: apt-get install libmime-tools-perl
    PatchReader: /usr/bin/perl install-module.pl PatchReader
      perl-ldap: apt-get install libnet-ldap-perl
    Authen-SASL: /usr/bin/perl install-module.pl Authen::SASL
     RadiusPerl: /usr/bin/perl install-module.pl Authen::Radius
      SOAP-Lite: apt-get install libsoap-lite-perl
  HTML-Scrubber: apt-get install libhtml-scrubber-perl
Email-MIME-Attachment-Stripper: /usr/bin/perl install-module.pl Email::MIME::Attachment::Stripper
    Email-Reply: /usr/bin/perl install-module.pl Email::Reply
       mod_perl: apt-get install libapache2-mod-perl2

To attempt an automatic install of every required and optional module
with one command, do:

  /usr/bin/perl install-module.pl --all

Reading /etc/bugzilla3/localconfig...

OPTIONAL NOTE: If you want to be able to use the 'difference between two
patches' feature of Bugzilla (which requires the PatchReader Perl module
as well), you should install patchutils from:

    http://cyberelk.net/tim/patchutils/

Checking for DBD-mysql (v4.00) ok: found v4.008
Checking for MySQL (v4.1.2) ok: found v5.0.75-0ubuntu10.2

Creating skins/contrib directory...
Creating skins/custom directory...
Removing existing compiled templates...
Precompiling templates...done.
Fixing file permissions...

Now that you have installed Bugzilla, you should visit the
'Parameters' page (linked in the footer of the Administrator
account) to ensure it is set up as you wish - this includes
setting the 'urlbase' option to the correct URL.
run-parts --exit-on-error --lsbsysinit /usr/share/bugzilla3/debian//post-checksetup.d

============================================================

I attempted to install the outstanding Perl packages but this resulted in the following error (which may be related to the initial error above):

fonzapori@ubuntu-dev:/tmp$ /usr/bin/perl install-module.pl --all
Can't open perl script "install-module.pl": No such file or directory

I hope you can help?

Fonzapori

ProblemType: Package
Architecture: i386
DistroRelease: Ubuntu 9.04
ErrorMessage: subprocess post-installation script returned error exit status 1
Package: bugzilla3 3.2.0.1-1
PackageArchitecture: all
SourcePackage: bugzilla
Title: package bugzilla3 3.2.0.1-1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
Uname: Linux 2.6.28-13-generic i686

Revision history for this message
Fonzapori (fonzapori) wrote :
Revision history for this message
Raphael Bossek (bossekr) wrote :

Pending for 3.2.4.0-3

Changed in bugzilla (Ubuntu):
status: New → In Progress
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package bugzilla - 3.2.4.0-3

---------------
bugzilla (3.2.4.0-3) unstable; urgency=medium

  * Changed processing of Status/Resolution field changes. I hope this
    modification is less disturbing for 99% of typical installations.
  * Fixed ucf warning. Closes: #521855
  * (Ubuntu) Fixed processing of manual checksetup.pl execution.
    LP: #398892, #394972, #394846, #367476, #301909, #317963, #313310
  * (Ubuntu) Installation of outstanding packages is not supported.
    LP: #389962
  * (Ubuntu) perl-modules=5.10.0-24 provides the CGI package of version 3.29
    which is not enought to bugzilla. For Perl 5.10 version 3.33 of CGI
    package is required. LP: #386620
  * (Ubuntu) Added cvs and imagepagick to Recommends. LP: #386598
  * (Ubuntu) Applied example from Rolf Leggewie for vh-basic.conf. LP: #386608
  * (Ubuntu) Restart of apache2 added. LP: #300566
  * (Ubuntu) Processing of templates fixed by pre-checksetup.d script.
    LP: #302192
  * (Ubuntu) The sym-link /usr/share/bugzilla3/web/data ->
    /var/lib/bugzilla3/data is valid. LP: #386592
  * (Ubuntu) Sendmail support is fixed upstream. LP: #281379
  * (Ubuntu) Change file permissions for skins after checksetup.pl call.
    LP: #314123
  * (Ubuntu) Fixed file permissions in /etc/bugzilla3. LP: #386604

bugzilla (3.2.4.0-2) unstable; urgency=medium

  * Fixed checksetup.pl script.
  * Changed severity to medium for security reasons fixed with new upstream
    release.

bugzilla (3.2.4.0-1) unstable; urgency=low

  * New upstream version. Closes: #528228
  * Removed uploaders; nobody else maintains this package.
    Closes: #521431, #536122
  * Added libmail-sendmail-perl dependency. Closes: #516101
  * Change access rights within cron's daily script. Closes: #516135
  * Added dependency on an non-existing package libemail-reply-perl. This
    package will RFP later but can be build with dh-make-perl in the meantime.
    To satisfy the dependencies libemail-mime-creator-perl will be installed
    instead and should be removed later. Closes: #528780
  * Revert access right /usr/share/bugzilla3/lib and /usr/share/perl5/Bugzilla
    to 0775. Closes: #533394
  * Removed VirtualHost section from basic.conf. Closes: #511839
  * Removed bashishm from debian/rules. Closes: #535373
  * Updated Czech translation of bugzilla debconf messages. Closes: #535859
  * Spanish debconf template translation for bugzilla. Closes: #515313
  * Vietnamese debconf templates translation update. Closes: #509436
  * Update to 3.8.2 standard without changes.

 -- Bhavani Shankar <email address hidden> Fri, 24 Jul 2009 16:48:01 +0100

Changed in bugzilla (Ubuntu):
status: In Progress → Fix Released
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