Ubuntu
evolution-exchange package

Evolution Exchange 'Unable to retrieve message Lost connection to Evolution Exchange backend process' error

Bug #449357 reported by jatin sachdeva
60
This bug affects 11 people
Affects Status Importance Assigned to Milestone
evolution-exchange (Ubuntu)
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Bug Description

Binary package hint: evolution

After the latest updates, evolution exchange connectivity is completely broken. I have added the account again several times, however each time I add it works for few minutes and then while browsing folders, I get the error "Unable to retrieve message
Lost connection to Evolution Exchange backend process".

Have also re-installed evolution and cleaned up the home ./evolution folder, each time I add the new account.

From terminal this is the output
jatin@jassi:~$ evolution &
[1] 5127
jatin@jassi:~$ ** (evolution:5127): DEBUG: mailto URL command: evolution %s
** (evolution:5127): DEBUG: mailto URL program: evolution

(evolution:5127): evolution-shell-WARNING **: The name org.freedesktop.NetworkManager was not provided by any .service files

** (evolution:5127): DEBUG: New account: cisco (exchange://CISCO%5cjasachde)
** (evolution:5127): DEBUG: Number of email accounts: 1
** (evolution:5127): DEBUG: EI: SHELL STARTUP

(evolution:5127): GLib-GIO-CRITICAL **: g_inet_address_to_string: assertion `G_IS_INET_ADDRESS (address)' failed

(evolution:5127): GLib-GObject-CRITICAL **: g_object_unref: assertion `G_IS_OBJECT (object)' failed

 Error syncing up the counts
(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process

(evolution:5127): evolution-mail-WARNING **: Failed to refresh folders: Lost connection to Evolution Exchange backend process
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages

 Error syncing up the counts** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages
** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages

 Error syncing up the counts** (evolution:5127): DEBUG: EI: mail_read_notify
** (evolution:5127): DEBUG: Setting cisco to 0 unread messages

ProblemType: Bug
Architecture: amd64
Date: Mon Oct 12 14:38:19 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/evolution
Package: evolution 2.28.0-0ubuntu4
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_IN
ProcVersionSignature: Ubuntu 2.6.31-13.44-generic
SourcePackage: evolution
Uname: Linux 2.6.31-13-generic x86_64
XsessionErrors:
 (gnome-settings-daemon:2647): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:2647): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2738): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2768): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:2734): Gtk-WARNING **: gtk_widget_size_allocate(): attempt to allocate widget with width -4 and height 24

Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :
Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :

Here is the screenshot of what happens when trying to browse folders.

Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :

sorry forgot to mention I am running karmic beta
uname -a
Linux jassi 2.6.31-13-generic #44-Ubuntu SMP Sat Oct 10 15:27:14 UTC 2009 x86_64 GNU/Linux

Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :

Screenshot when sending messages

Sebastien Bacher (seb128)
affects: evolution (Ubuntu) → evolution-exchange (Ubuntu)
Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :

it started working momentarily yesterday when i changed excahnge username from domain\username to domain/username. But now problem is back again today.
New screenshot

Revision history for this message
jatin sachdeva (jatin-sachdeva) wrote :

the problem still exists with latest evolution (Evolution 2.28.3) on lucid lynx (ubuntu 10.04)

Revision history for this message
Alejandro Arcos (aarcos) wrote :

The problem exist on evolution for ubuntu netbook edition 10.04

Unable to retrieve message
Lost connection to Evolution Exchange backend process

Then restart evolution and work !!!!

Revision history for this message
jzacsh (jzacsh) wrote :

Simply restarting evolution fixed this for me as well.
[ using 10.04 in a MS domain network ]

Revision history for this message
Zingo Andersen (zingo) wrote :

I sometime need to kill
evolution-exchange-storage
evolution-data-server-2.28
And restart evolution to get it to work.

Revision history for this message
Boynas (garyflores) wrote :

Same problem still in Maverick. Disconnecting using the lower left hand side connection button and then reconnecting (same way) will bring connection back.
This is not a fix obviously.

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