System goes to hibernate or suspend even when set to "Don't suspend"

Bug #864479 reported by Michael Neuffer
156
This bug affects 32 people
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Fix Released
Critical
Rodrigo Moya
Oneiric
Fix Released
Critical
Rodrigo Moya

Bug Description

System goes to hibernate or suspend even when set to "Don't suspend" on
the Suspend when inactive setting

I use the affected Laptop additionally as a fileserver. The powermanagement in 11.10 changed in the last few days in a way so that I can't let the laptop sit without console input for more then 30 minutes without it going into hibernate or suspend regardles of what long running background processes I have. NFS services are beeing interrupted, ssh connections (with long running upgrade sessions on remote Debian/Ubuntu servers) etc pp.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: gnome-control-center 1:3.2.0-0ubuntu4
ProcVersionSignature: Ubuntu 3.0.0-12.19-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu2
Architecture: amd64
Date: Sun Oct 2 08:53:23 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64+mac (20110901)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_gnome-control-center:
 deja-dup 20.0-0ubuntu3
 gnome-bluetooth 3.2.0-0ubuntu1
 indicator-datetime 0.3.0-0ubuntu1

Revision history for this message
Michael Neuffer (neuffer) wrote :
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-control-center (Ubuntu):
status: New → Confirmed
Revision history for this message
3vi1 (launchpad-net-eternaldusk) wrote :

Confirming here. I noticed my desktop system had done this last night. I booted it up and was away for a couple of hours to find it had hibernated again.

I checked my settings and they were set to "Don't Suspend". The "When power is critically low " dropdown setting was showing a blank value, as if neither Hibernate nor Shutdown were selected.

I changed the values in both boxes, then moved them back to "Don't suspend" and "Hibernate", to see if this is just a misreading of legacy settings by some update of the program. I'll let this system sit for a couple of hours now to see if it worked.

Revision history for this message
Colin Watson (cjwatson) wrote :

Yes, I ran into this too. Stéphane Graber suggested:

  gsettings set org.gnome.settings-daemon.plugins.power sleep-inactive-ac-type 'nothing'
  gsettings set org.gnome.settings-daemon.plugins.power sleep-inactive-battery-type 'nothing'

But the UI is supposed to do this and apparently doesn't. This is going to be very confusing for our users; we need to sort it out for 11.10 if at all possible.

Changed in gnome-control-center (Ubuntu Oneiric):
importance: Undecided → Critical
milestone: none → ubuntu-11.10
Revision history for this message
Jared Greenwald (jetsaredim) wrote :

Noticed this a few days ago. I've tried a few different combinations of settings and couldn't get it to stay on. One thing I noticed was that when I set the screensaver to "Never" the screen dimming takes affect about 1-2 seconds after you stop doing anything. I would not be so annoyed by this, but hibernate/suspend kills the network connection which makes a vpn or any other long-running download stop. Very frustrating.

Seems like as we're getting closer to release the stability is going down, but maybe that's just me.

Revision history for this message
3vi1 (launchpad-net-eternaldusk) wrote :

Since I changed my settings and changed them back as described in post #3, I have not had the problem recur. So - to me it looks like a change to the app is causing it to misread legacy settings.

Revision history for this message
Sebastien Bacher (seb128) wrote :

the issue is known an being tracked on bug #860485, it started with the default being wrong but seems there is other issues leading to the setting not working as it should

could those who have the issue set "org.gnome.settings-daemon.plugins.power sleep-inactive-ac-timeout" to 0 manually using "gsettings set org.gnome.settings-daemon.plugins.power sleep-inactive-ac-timeout 0" and see if you still get the bug? Setting the wrong value seems to work for some

Revision history for this message
Rodrigo Moya (rodrigo-moya) wrote :

Before setting it, can you please let us know what are the values for "sleep-inactive-ac-timeout", "sleep-inactive-ac", "sleep-inactive-battery-timeout" and "sleep-inactive-battery"?

You can get the values fromt he command line with:

gsettings get org.gnome.settings-daemon.plugins.power $key

Changed in gnome-control-center (Ubuntu Oneiric):
assignee: nobody → Rodrigo Moya (rodrigo-moya)
Revision history for this message
Michael Neuffer (neuffer) wrote : Re: [Bug 864479] Re: System goes to hibernate or suspend even when set to "Don't suspend"

On 10/03/2011 10:57 AM, Rodrigo Moya wrote:
> Before setting it, can you please let us know what are the values for
> "sleep-inactive-ac-timeout", "sleep-inactive-ac", "sleep-inactive-
> battery-timeout" and "sleep-inactive-battery"?
>
> You can get the values fromt he command line with:
>
> gsettings get org.gnome.settings-daemon.plugins.power $key
>
>
> ** Changed in: gnome-control-center (Ubuntu Oneiric)
> Assignee: (unassigned) => Rodrigo Moya (rodrigo-moya)
>

I followed Colins suggestion to force sleep-inactive-{ac, battery}-type
to 'nothing' with gsettings. Before they had been set to hibernate, even
so I had played with several different values in the power settings before.

gsettings list-recursively org.gnome.settings-daemon.plugins.power
org.gnome.settings-daemon.plugins.power active true
org.gnome.settings-daemon.plugins.power button-hibernate 'hibernate'
org.gnome.settings-daemon.plugins.power button-power 'interactive'
org.gnome.settings-daemon.plugins.power button-sleep 'suspend'
org.gnome.settings-daemon.plugins.power button-suspend 'suspend'
org.gnome.settings-daemon.plugins.power critical-battery-action 'shutdown'
org.gnome.settings-daemon.plugins.power idle-brightness 30
org.gnome.settings-daemon.plugins.power idle-dim-ac false

org.gnome.settings-daemon.plugins.power idle-dim-battery true
org.gnome.settings-daemon.plugins.power idle-dim-time 10
org.gnome.settings-daemon.plugins.power lid-close-ac-action 'nothing'
org.gnome.settings-daemon.plugins.power lid-close-battery-action 'nothing'
org.gnome.settings-daemon.plugins.power notify-perhaps-recall true
org.gnome.settings-daemon.plugins.power percentage-action 2
org.gnome.settings-daemon.plugins.power percentage-critical 3
org.gnome.settings-daemon.plugins.power percentage-low 10
org.gnome.settings-daemon.plugins.power priority 1
org.gnome.settings-daemon.plugins.power sleep-display-ac 600
org.gnome.settings-daemon.plugins.power sleep-display-battery 600
org.gnome.settings-daemon.plugins.power sleep-inactive-ac false
org.gnome.settings-daemon.plugins.power sleep-inactive-ac-timeout 1800
org.gnome.settings-daemon.plugins.power sleep-inactive-ac-type 'nothing'
org.gnome.settings-daemon.plugins.power sleep-inactive-battery false
org.gnome.settings-daemon.plugins.power sleep-inactive-battery-timeout 0
org.gnome.settings-daemon.plugins.power sleep-inactive-battery-type
'nothing'
org.gnome.settings-daemon.plugins.power time-action 120
org.gnome.settings-daemon.plugins.power time-critical 300
org.gnome.settings-daemon.plugins.power time-low 1200
org.gnome.settings-daemon.plugins.power use-time-for-policy true

tags: added: rls-mgr-o-tracking
Revision history for this message
Jared Greenwald (jetsaredim) wrote :
Download full text (3.9 KiB)

$ gsettings list-recursively org.gnome.settings-daemon.plugins.power
org.gnome.settings-daemon.plugins.power active true
org.gnome.settings-daemon.plugins.power button-hibernate 'hibernate'
org.gnome.settings-daemon.plugins.power button-power 'interactive'
org.gnome.settings-daemon.plugins.power button-sleep 'suspend'
org.gnome.settings-daemon.plugins.power button-suspend 'suspend'
org.gnome.settings-daemon.plugins.power critical-battery-action 'hibernate'
org.gnome.settings-daemon.plugins.power idle-brightness 30
org.gnome.settings-daemon.plugins.power idle-dim-ac false
org.gnome.settings-daemon.plugins.power idle-dim-battery true
org.gnome.settings-daemon.plugins.power idle-dim-time 10
org.gnome.settings-daemon.plugins.power lid-close-ac-action 'suspend'
org.gnome.settings-daemon.plugins.power lid-close-battery-action 'suspend'
org.gnome.settings-daemon.plugins.power notify-perhaps-recall true
org.gnome.settings-daemon.plugins.power percentage-action 2
org.gnome.settings-daemon.plugins.power percentage-critical 3
org.gnome.settings-daemon.plugins.power percentage-low 10
org.gnome.settings-daemon.plugins.power priority 1
org.gnome.settings-daemon.plugins.power sleep-display-ac 3600
org.gnome.settings-daemon.plugins.power sleep-display-battery 3600
org.gnome.settings-daemon.plugins.power sleep-inactive-ac false
org.gnome.settings-daemon.plugins.power sleep-inactive-ac-timeout 1800
org.gnome.settings-daemon.plugins.power sleep-inactive-ac-type 'suspend'
org.gnome.settings-daemon.plugins.power sleep-inactive-battery true
org.gnome.settings-daemon.plugins.power sleep-inactive-battery-timeout 1800
org.gnome.settings-daemon.plugins.power sleep-inactive-battery-type 'suspend'
org.gnome.settings-daemon.plugins.power time-action 120
org.gnome.settings-daemon.plugins.power time-critical 300
org.gnome.settings-daemon.plugins.power time-low 1200
org.gnome.settings-daemon.plugins.power use-time-for-policy true

$ gsettings set org.gnome.settings-daemon.plugins.power sleep-inactive-ac-timeout 0

$ gsettings list-recursively org.gnome.settings-daemon.plugins.power
org.gnome.settings-daemon.plugins.power active true
org.gnome.settings-daemon.plugins.power button-hibernate 'hibernate'
org.gnome.settings-daemon.plugins.power button-power 'interactive'
org.gnome.settings-daemon.plugins.power button-sleep 'suspend'
org.gnome.settings-daemon.plugins.power button-suspend 'suspend'
org.gnome.settings-daemon.plugins.power critical-battery-action 'hibernate'
org.gnome.settings-daemon.plugins.power idle-brightness 30
org.gnome.settings-daemon.plugins.power idle-dim-ac false
org.gnome.settings-daemon.plugins.power idle-dim-battery true
org.gnome.settings-daemon.plugins.power idle-dim-time 10
org.gnome.settings-daemon.plugins.power lid-close-ac-action 'suspend'
org.gnome.settings-daemon.plugins.power lid-close-battery-action 'suspend'
org.gnome.settings-daemon.plugins.power notify-perhaps-recall true
org.gnome.settings-daemon.plugins.power percentage-action 2
org.gnome.settings-daemon.plugins.power percentage-critical 3
org.gnome.settings-daemon.plugins.power percentage-low 10
org.gnome.settings-daemon.plugins.power priority 1
org.gnome.settings-daemon.plugins.power sl...

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Revision history for this message
Jared Greenwald (jetsaredim) wrote :

Seems this fixes the issue.

Revision history for this message
Rodrigo Moya (rodrigo-moya) wrote :

This is confirmed fixed with the latest uploads of gnome-settings-daemon and gnome-control-center, so please make sure to upgrade those. If it happens again after all upgraded packages are installed, please reopen

Changed in gnome-control-center (Ubuntu Oneiric):
status: Confirmed → Fix Released
Revision history for this message
hazylazysusan (hazylazysusan) wrote :

Hi,

Please see my comments in Bug 860485.

Revision history for this message
Larry Tate (cathect) wrote :

I have version 3.2.2-0ubuntu2.1 of gnome-settings-daemon. I'm still having this issue. My computer suspends and I am unable to revive it. I have to do a hard reboot.

Revision history for this message
Chris Weiss (cweiss) wrote :

I just upgraded from Lucid to Precise and now my desktop suspends when idle, it never did before. power applet looks right, switching to suspend and back doens't affect it.

My screen saver is also completely gone, but that's another issue.

I'll try the other suggestions here and update, but I wanted to put this note in the the bug still exists at least for upgrades.

Revision history for this message
Chris Weiss (cweiss) wrote :

it did not suspend overnight.

there do seem to be several option resetting to defaults or failing to migrate, not just related to power management. maybe the issues is actually in gconf's upgrade processing?

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