Ubuntu
apport package

apport-gtk crashed with IOError in thread_collect_info(): [Errno 13] Access denied: '/var/crash/_usr_bin_nautilus-actions-config-tool.1000.crash'

Bug #949196 reported by Benedikt
204
This bug affects 47 people
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
Fix Released
Low
Martin Pitt

Bug Description

I tried to report a Bug from nautilus-actions. Then I pressed the button details and after a few seconds this Bug report appeard. Apport crashed not entirely. I could send my report without problems (#949186)!

ProblemType: Crash
DistroRelease: Ubuntu 12.04
Package: apport-gtk 1.94.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-18.28-generic-pae 3.2.9
Uname: Linux 3.2.0-18-generic-pae i686
ApportVersion: 1.94.1-0ubuntu1
Architecture: i386
CrashReports:
 600:1000:127:6883347:2012-03-06 12:33:32.441091000 +0100:2012-03-06 12:33:33.441091000 +0100:/var/crash/_usr_bin_compiz.1000.crash
 600:1000:127:2699996:2012-03-02 23:37:58.839161000 +0100:2012-03-02 23:37:59.839161000 +0100:/var/crash/_usr_bin_nautilus.1000.crash
 640:1000:127:34182:2012-03-07 18:00:52.456159000 +0100:2012-03-07 18:01:00.964159618 +0100:/var/crash/_usr_share_apport_apport-gtk.1000.crash
 600:1000:127:32607:2012-03-07 14:27:33.800867000 +0100:2012-03-07 14:27:34.800867000 +0100:/var/crash/_usr_lib_ubuntuone-client_ubuntuone-syncdaemon.1000.crash
 640:1000:127:2825387:2012-03-07 18:00:54.484159000 +0100:2012-03-07 18:01:06.216159502 +0100:/var/crash/_usr_bin_nautilus-actions-config-tool.1000.crash
Date: Wed Mar 7 18:00:53 2012
EcryptfsInUse: Yes
ExecutablePath: /usr/share/apport/apport-gtk
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha i386 (20120209)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcCmdline: /usr/bin/python /usr/share/apport/apport-gtk
ProcEnviron:
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
PythonArgs: ['/usr/share/apport/apport-gtk']
SourcePackage: apport
Title: apport-gtk crashed with IOError in thread_collect_info(): [Errno 13] Keine Berechtigung: '/var/crash/_usr_bin_nautilus-actions-config-tool.1000.crash'
UpgradeStatus: Upgraded to precise on 2012-02-17 (18 days ago)
UserGroups: adm cdrom dip lpadmin opt plugdev sambashare sudo

Revision history for this message
Benedikt (benedikt-klotz) wrote :
Apport retracing service (apport)
tags: removed: need-duplicate-check
Benedikt (benedikt-klotz)
visibility: private → public
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in apport (Ubuntu):
status: New → Confirmed
Revision history for this message
wilsonb (wilsonb) wrote :

Im having the bug also..

Benedikt (benedikt-klotz)
summary: apport-gtk crashed with IOError in thread_collect_info(): [Errno 13]
- Keine Berechtigung: '/var/crash/_usr_bin_nautilus-actions-config-
+ Access denied: '/var/crash/_usr_bin_nautilus-actions-config-
tool.1000.crash'
Revision history for this message
Sebastien Bacher (seb128) wrote :

Hey Martin, that bug is 3rd on errors.ubuntu.com today, could you look at it and see if that's something we should SRU a fix for?

Changed in apport (Ubuntu):
assignee: nobody → Martin Pitt (pitti)
importance: Undecided → High
Revision history for this message
Martin Pitt (pitti) wrote :

The permissions in the CrashReports: field in the description are correct. The only way that I see this could happen is that a new crash report is being generated by a background apport instance (which will set the file to permissions zero while writing), while the first report is being processed. I'm afraid I cannot do much more in this case than just aborting gracefully.

Changed in apport (Ubuntu):
status: Confirmed → Triaged
importance: High → Low
Revision history for this message
Martin Pitt (pitti) wrote :

Fixed in trunk.

Changed in apport (Ubuntu):
status: Triaged → Fix Committed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package apport - 2.2.5-0ubuntu1

---------------
apport (2.2.5-0ubuntu1) quantal; urgency=low

  * New upstream bug fix release:
    - launchpad.py: Fix str vs. bytes crash for already known bugs, take 2.
       (LP: #1015788)
    - apport/ui.py, get_desktop_entry(): Disable interpolation, to correctly
      read desktop files with % signs. (LP: #1014341)
    - apport/ui.py: Fix rare crash if a report is already being updated in the
      background when the UI tries to update a previous version. (LP: #949196)
    - GTK and KDE UI tests: Avoid eternal hangs due to "this is not a distro
      package" error messages.
 -- Martin Pitt <email address hidden> Thu, 21 Jun 2012 16:15:20 +0200

Changed in apport (Ubuntu):
status: Fix Committed → Fix Released
Revision history for this message
Damir Butmir (d4m1r2) wrote :

Hmm, I just got this error but it is marked as "Fixed - Released"?

This is under Ubuntu 12.04 LTS (x64) and the latest version of Skype (4.2).

Revision history for this message
Yves Barjhoux (yves-barjhoux) wrote :

On a Dell inspiron 1300, Apport crashed after installation of bcmwl-kernel-source crashed with message "(in french) Sorry, error in software install of paquet bcmwl-kernel-source"
Best regards.
Yves Barjhoux

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