3.0.2 not run on XP and Vista

Bug #1017019 reported by John Harris
38
This bug affects 7 people
Affects Status Importance Assigned to Milestone
Ubuntu One Windows Installer
Fix Released
High
Brian Curtin

Bug Description

On XP: Removed 3.0.1 with Add/Remove. Deleted directory in Program Files. Installed 3.0.2. Clicked Ubuntu One icon on desktop. Looks like nothing happened. Does not appear to run. Wanted 3.0.2 because of the timeout bug in 3.0.1 for Windows.

WORKAROUND:
Delete mswsock.dll and powrprof.dll from UbuntuOne installation directory/dist subdirectory (e.g. C:\Program Files\ubuntuone\dist). After this the native libraries will be used and the application will be able to start.

Revision history for this message
Leo Arias (elopio) wrote :

The same happens to me.
Installed 3.0.2 on a freshly installed windows xp and ubuntu one can't be started. No logs are created, and no errors are shown. Just, nothing happens..

Changed in ubuntuone-client:
status: New → Confirmed
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
tags: added: desktop+ u1-windows windows-xp
Revision history for this message
Jon Hanna (jonhanna) wrote :

Same here with Vista. Installed, but crashes when run.

Roberto Alsina (ralsina)
Changed in ubuntuone-client:
assignee: Ubuntu One Desktop+ team (ubuntuone-desktop+) → Brian Curtin (brian.curtin)
importance: Undecided → High
tags: added: support
dobey (dobey)
affects: ubuntuone-client → ubuntuone-windows-installer
Revision history for this message
Roman Yepishev (rye) wrote :

Traceback:
C:\Program Files\ubuntuone\dist>ubuntuone-proxy-tunnel.exe
Traceback (most recent call last):
  File "ubuntuone-proxy-tunnel", line 33, in <module>
  File "ubuntuone\proxy\tunnel_server.pyc", line 61, in <module>
  File "ubuntu_sso\keyring\__init__.pyc", line 41, in <module>
  File "ubuntu_sso\logger.pyc", line 43, in <module>
  File "ubuntu_sso\xdg_base_directory\__init__.pyc", line 55, in <module>
  File "ubuntu_sso\xdg_base_directory\windows.pyc", line 77, in <module>
  File "ubuntu_sso\xdg_base_directory\windows.pyc", line 46, in get_special_folders
  File "win32com\__init__.pyc", line 5, in <module>
  File "win32api.pyc", line 12, in <module>
  File "win32api.pyc", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.

ubuntuone-proxy-tunnel.exe is the only application that can start console window so it is the only application that can provide the traceback. Ubuntu One windows build fails with the traceback above on Windows XP and Vista.

summary: - 3.0.2 not run on XP
+ 3.0.2 not run on XP and Vista
Revision history for this message
Roman Yepishev (rye) wrote :

http://stackoverflow.com/questions/1979486/py2exe-win32api-pyc-importerror-dll-load-failed:

Deleting dist/mswsock.dll and dist/powrprof.dll which were taken from a Windows7 system in the package makes Ubuntu One work on Windows XP and Vista.

description: updated
Revision history for this message
Trucoto (trucoto) wrote :

Confirm: workaround works for me.

Revision history for this message
Allan Carpenter (a-4-carpenter) wrote :

Thank you: workaround worked as described on my xp.

Revision history for this message
Allan Carpenter (a-4-carpenter) wrote : Re: [Bug 1017019] Re: 3.0.2 not run on XP and Vista

Thank you for notifying me of workaround that has got ubuntu one working on
my Dell D600 with windows xp service pack 3.

On 28 June 2012 02:26, Roman Yepishev <email address hidden> wrote:

> http://stackoverflow.com/questions/1979486/py2exe-win32api-pyc-
> importerror-dll-load-failed:
>
> Deleting dist/mswsock.dll and dist/powrprof.dll which were taken from a
> Windows7 system in the package makes Ubuntu One work on Windows XP and
> Vista.
>
> ** Description changed:
>
> On XP: Removed 3.0.1 with Add/Remove. Deleted directory in Program
> Files. Installed 3.0.2. Clicked Ubuntu One icon on desktop. Looks like
> nothing happened. Does not appear to run. Wanted 3.0.2 because of the
> timeout bug in 3.0.1 for Windows.
> +
> +
> + WORKAROUND:
> + Delete mswsock.dll and powrprof.dll from UbuntuOne installation
> directory/dist subdirectory (e.g. C:\Program Files\ubuntuone\dist). After
> this the native libraries will be used and the application will be able to
> start.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1017019
>
> Title:
> 3.0.2 not run on XP and Vista
>
> Status in The installer for Ubuntu One Windows features:
> Confirmed
>
> Bug description:
> On XP: Removed 3.0.1 with Add/Remove. Deleted directory in Program
> Files. Installed 3.0.2. Clicked Ubuntu One icon on desktop. Looks
> like nothing happened. Does not appear to run. Wanted 3.0.2 because
> of the timeout bug in 3.0.1 for Windows.
>
>
> WORKAROUND:
> Delete mswsock.dll and powrprof.dll from UbuntuOne installation
> directory/dist subdirectory (e.g. C:\Program Files\ubuntuone\dist). After
> this the native libraries will be used and the application will be able to
> start.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntuone-windows-installer/+bug/1017019/+subscriptions
>

Revision history for this message
John Harris (jkharris) wrote :

Thank you for the prompt response. The workaround worked. Most cool. Thanks for letting me be a part of this process.

Changed in ubuntuone-windows-installer:
status: Confirmed → Fix Released
Revision history for this message
Roberto Alsina (ralsina) wrote :

There is now an updated installer that fixes this problem.

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

New installer with the fix was released on Friday, June 29, 2012

Revision history for this message
Roberto Alsina (ralsina) wrote :

Please uninstall the version you have installed before installing the new one.

Revision history for this message
psychok7 (nunok7) wrote :

it DOESNT WORK FOR ME.

i have the same issue and the workaround nor the new installer work for me.
this to .dlls do not appear in my dist folder.

What should i do? i have windows 7 x64

Revision history for this message
psychok7 (nunok7) wrote :

PS: i am not sure if this is the cause, but the person installing the client (not me) choose install as xp. now i dont know if it has anything to do swith my problem also, but if yes how do i undo that in windows?

Revision history for this message
Roberto Alsina (ralsina) wrote :

@psychok7 if you are not using XP or vista, then your problem is a different one, since this bug is about a XP/Vista specific issue.

Please start a new support request with your own problem description, and we'll be happy to help you.

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