Ubuntu
linux package

suspend hangs when unloading module

Bug #1388279 reported by Jürgen
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Low
Unassigned

Bug Description

a few user report problems after upgrading to 14.10. After resume or supend the touchpad is dead.
un-reloading hid_multitouch solves the issue.

however putting the module name into 00sleep_modules prevents sleep mode (computer hangs)
(making a typing error like hid_modu and it works again)

Unfortunately I have no clue how to get more detailed information

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: pm-utils 1.4.1-15
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
Uname: Linux 3.16.0-24-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Oct 31 23:32:13 2014
PackageArchitecture: all
SourcePackage: pm-utils
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jott 3850 F.... pulseaudio
 /dev/snd/seq: timidity 2549 F.... timidity
DistroRelease: Ubuntu 14.10
HibernationDevice: RESUME=UUID=c79bd9d4-ded9-43e5-a7e9-d20c0306f05d
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b469 Chicony Electronics Co., Ltd
 Bus 001 Device 007: ID 04ca:300b Lite-On Technology Corp.
 Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E3-112
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=de_DE
 TERM=xterm
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic root=UUID=d1602f47-e8a7-4a27-8243-cdf4e5101413 ro quiet splash acpi_osi=Linux vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
Tags: utopic
Uname: Linux 3.16.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 07/22/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.03
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: R2
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.03:bd07/22/2014:svnAcer:pnAspireE3-112:pvrV1.03:rvnAcer:rnR2:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E3-112
dmi.product.version: V1.03
dmi.sys.vendor: Acer

See original description
Revision history for this message
Jürgen (j-w-ott) wrote :
Revision history for this message
Jürgen (j-w-ott) wrote :

I changed the 00sleep_module to unload (only) ic2_hid and now suspend works and the touchpad comes back after resume.
While testing I got a kernel panic unloading ic2_hid manually once. Maybe its a problem with the kernel.

Otherwise everything seems to work now

Revision history for this message
penalvch (penalvch) wrote :

Jürgen, could you please execute the following via a terminal in order for the necessary debugging information to be attached:
apport-collect 1388279

affects: pm-utils (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Jürgen (j-w-ott) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Jürgen (j-w-ott) wrote : BootDmesg.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : CRDA.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : IwConfig.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : Lspci.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : ProcModules.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : RfKill.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : UdevDb.txt

apport information

Revision history for this message
Jürgen (j-w-ott) wrote : UdevLog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

Jürgen, as per http://us.acer.com/ac/en/US/content/drivers an update to your BIOS is available (1.08). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

tags: added: bios-outdated-1.08
Revision history for this message
Jürgen (j-w-ott) wrote : Re: [Bug 1388279] Re: suspend hangs when unloading module

Christopher,

this has has gotten me directly to the solution!

Bios Update is possible with a freedos USB-Disk (My old Toshi wanted Windows)
Had to disable uefi-boot again

Then everything was fine

I have unloaded the module hid_multitouch several times each time after
loading the touchpad came back to life.

Thanks for your help

Am Sonntag, 7. Dezember 2014, 19:12:56 schrieben Sie:
> Jürgen, as per http://us.acer.com/ac/en/US/content/drivers an update to your
> BIOS is available (1.08). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything? If
> it doesn't, could you please both specify what happened, and provide the
> output of the following terminal command: sudo dmidecode -s bios-version &&
> sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, then please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-1.08

Revision history for this message
penalvch (penalvch) wrote :

Jürgen, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1388279/comments/17 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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