[gutsy] samsung scx-4100 usb printer has error

Bug #179163 reported by menkaur
4
Affects Status Importance Assigned to Milestone
cupsys (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: cupsys

hi
i have samsung scx-4100 usb printer, which has been successfully installed and has worked properly for a while
:) but after a while it just stopped working . printer task manager just reports error ...

here is printdebuginfo output:

ProblemType: printingbuginfo v2.0: printingbug+localusb (https://wiki.ubuntu.com/PrintingBugInfoScript)
CupsConfiguredDevices: device for scx4100: /dev/usblp0
CupsConfiguredPPDs: scx4100: Samsung SCX-4100 Series
Date: Sat Dec 29 08:36:47 2007
DesktopEnvironment: KDE
DistroRelease: Ubuntu 7.10
EtcPapersize: a4
InstalledPrintingPackages:
 ii cupsys 1.3.2-1ubuntu7.1 Common UNIX Printing System(tm) - server
 ii foo2zjs 20070625-0ubuntu1.1 Support for printing to ZjStream-based printers
 ii foomatic-db 20070919-0ubuntu3 OpenPrinting printer support - database
 ii foomatic-db-engine 3.0.2-20070719-0ubuntu4 OpenPrinting printer support - programs
 ii foomatic-db-gutenprint 5.0.1-0ubuntu8 OpenPrinting printer support - database for Gutenprint printer d
 ii foomatic-db-hpijs 20070813-0ubuntu1 OpenPrinting printer support - database for HPIJS driver
 ii foomatic-filters 3.0.2-20070719-0ubuntu1 OpenPrinting printer support - filters
 ii ghostscript 8.61.dfsg.1~svn8187-0ubu The GPL Ghostscript PostScript/PDF interpreter
 ii hpijs 2.7.7+2.7.7.dfsg.1-0ubun HP Linux Printing and Imaging - gs IJS driver (hpijs)
 ii hplip 2.7.7.dfsg.1-0ubuntu5 HP Linux Printing and Imaging System (HPLIP)
 ii ijsgutenprint 5.0.1-0ubuntu8 inkjet server - Ghostscript driver for Gutenprint
 ii kdeprint 4:3.5.8-0ubuntu2 print system for KDE
 ii min12xxw 0.0.9-1build1 Printer driver for KonicaMinolta PagePro 1[234]xxW
 ii openprinting-ppds 20070919-0ubuntu3 OpenPrinting printer support - PostScript PPD files
 ii pnm2ppa 1.12-16 PPM to PPA converter
 ii pxljr 1.1-0ubuntu1 Driver for HP's Color LaserJet 35xx/36xx color laser printers
 ii splix 1.0.1.1-0ubuntu2 Driver for Samsung's SPL2 (bw) and SPLc (color) laser printers
Locale: LANG=uk_UA.UTF-8, LC_CTYPE=uk_UA.UTF-8, LC_PAPER=uk_UA.UTF-8
Uname: Linux qwit 2.6.22-14-generic #1 SMP Tue Dec 18 08:02:57 UTC 2007 i686 GNU/Linux
UsbPrinterDevices: lrwxrwxrwx 1 root root 7 Dec 29 08:13 /dev/usblp0 -> usb/lp0
UsbPrinterIEEE1284Id:
UsbPrinterKernelModules:
 usblp 15104 0
 usbcore 138632 5 usblp,hci_usb,ehci_hcd,uhci_hcd
lsusb:
 Bus 005 Device 001: ID 0000:0000
 Bus 004 Device 001: ID 0000:0000
 Bus 003 Device 005: ID 04e8:3413 Samsung Electronics Co., Ltd
 Bus 003 Device 001: ID 0000:0000
 Bus 001 Device 004: ID 1131:1001 Integrated System Solution Corp. KY-BT100 Bluetooth Adapter
 Bus 001 Device 001: ID 0000:0000
 Bus 002 Device 001: ID 0000:0000

any ideas what might be wrong with it?

Revision history for this message
Caroline Ford (secretlondon) wrote :

Thanks for reporting this. Is it still a problem?

What error do you get?

Could you look at https://wiki.ubuntu.com/DebuggingPrintingProblems and the CUPS error_log section?

Could you select "System" -> "Administration" -> "Printing" in the main menu of your desktop. The printer setup tool system-config-printer will open. Select "Server Settings" in the list on the left. Then check the checkbox "Save debugging information for troubleshooting" and click "Apply". Could you then try and print and then attach the CUPS log file from /var/log/cups/error_log.

Thanks!

Changed in cupsys:
status: New → Incomplete
Revision history for this message
menkaur (menkaur) wrote : RE: [Bug 179163] Re: printer stopped working

thank you for the response and sorry ... I completely reinstalled the system already .... now it's working.... if I get this bug again, I'll post the info you requested

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Caroline Ford
Sent: Wednesday, February 20, 2008 5:41 AM
To: <email address hidden>
Subject: [Bug 179163] Re: printer stopped working

Thanks for reporting this. Is it still a problem?

What error do you get?

Could you look at https://wiki.ubuntu.com/DebuggingPrintingProblems and
the CUPS error_log section?

Could you select "System" -> "Administration" -> "Printing" in the main
menu of your desktop. The printer setup tool system-config-printer will
open. Select "Server Settings" in the list on the left. Then check the
checkbox "Save debugging information for troubleshooting" and click
"Apply". Could you then try and print and then attach the CUPS log file
from /var/log/cups/error_log.

Thanks!

** Changed in: cupsys (Ubuntu)
       Status: New => Incomplete

** Summary changed:

- printer stopped working
+ [gutsy] samsung scx-4100 usb printer has error

--
[gutsy] samsung scx-4100 usb printer has error
https://bugs.launchpad.net/bugs/179163
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Changed in cupsys:
status: Incomplete → Invalid
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