Ubuntu
ubiquity package

ubiquity crashes on wireless installation with gi.repository.GLib.GError: nm-manager-error-quark: Not authorized to control networking

Bug #1848404 reported by Bill (franksmcb)
42
This bug affects 6 people
Affects Status Importance Assigned to Milestone
casper (Ubuntu)
Fix Released
Critical
Unassigned
Eoan
Fix Released
Critical
Unassigned
ubiquity (Ubuntu)
Invalid
Critical
Unassigned
Eoan
Invalid
Critical
Unassigned

Bug Description

Ubuntu (and all flavors) 19.10 20191015

Last known good build: 20191014

Test Case
1. Boot the ubiquity-dm
2. Select "Install Ubuntu"
3. On the wifi page configure a wifi connection

Actual result
This crash

Expected result
connection established successfully.

== Original description ==
Install to bare metal. T430 and nv56r laptops connecting to wireless networks that have been used in prior ISO testing.

Installer hangs after entering password.

After several minutes installer will crash from Wireless screen and drop to desktop.
Am able to click on desktop icon and complete installation from there.

Crash screen appears.

Installer has encountered an unrecoverable error.

More details to come

See original description
Tags: iso-testing
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1848404

tags: added: iso-testing
Revision history for this message
Bill (franksmcb) (franksmcb) wrote :

Bug 1848405 contains additional information

Revision history for this message
Bill (franksmcb) (franksmcb) wrote :

This does not occur when connected to wired network.

These systems have been used in multiple ISO testing in the past without this issue.

Revision history for this message
Bill (franksmcb) (franksmcb) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed
Revision history for this message
Bill (franksmcb) (franksmcb) wrote :

Attached image

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

confirmed on Ubuntu Desktop 20191016.5

Changed in ubiquity (Ubuntu):
importance: Undecided → Critical
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

From the logs:
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]: Exception in GTK frontend (invoking crash handler):
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]: Traceback (most recent call last):
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]: File "/usr/lib/ubiquity/ubiquity/frontend/gtk_components/nmwidgets.py", line 254, in connect_cb
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]: self.nm_connection = client.add_and_activate_connection_finish(result)
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]: gi.repository.GLib.GError: nm-manager-error-quark: Not authorized to control networking. (1)
Oct 17 01:46:34 ubuntu-mate ubiquity[2338]:

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

I happens in "Install Ubuntu" mode not when installation from a live session

summary: - ubiquity crashes on wireless installation
+ ubiquity crashes on wireless installation with
+ gi.repository.GLib.GError: nm-manager-error-quark: Not authorized to
+ control networking
Revision history for this message
Pierre Equoy (pieq) wrote :

Reproduced on 19.10 Ubuntu image (http://cdimage.ubuntu.com/daily-live/20191016.5/eoan-desktop-amd64.iso) on a Dell XPS 13 running with UEFI and Secure Boot.

Steps to reproduce:

1. Boot the 19.10 image
2. Select "Install Ubuntu"
3. Try to connect to a WiFi network
→ after a while, an error window is shown, suggesting you report the issue.

Jean-Baptiste Lallement (jibel)
description: updated
Revision history for this message
Pierre Equoy (pieq) wrote :

This happens also when Secure Boot is disabled.

If, instead of selecting "Install Ubuntu", I choose "Try Ubuntu", log into the live session and select "Install Ubuntu", then the connection to WiFi process works as expected, as per comment #9.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Diff of the manifest between 14 and 15

description: updated
Brian Murray (brian-murray)
Changed in casper (Ubuntu Eoan):
status: New → Triaged
importance: Undecided → Critical
Revision history for this message
sudodus (nio-wiklund) wrote :

When booting live, there is a delay of 1 min 30 seconds (tested in Kubuntu, Lubuntu and Xubuntu, but not in standard Ubuntu. It can be seen when booted (live) without 'quiet splash'.

I think the delay is caused by the logic concerning wifi, and I suspect that it is connected to the issue of this bug report.

There is a bug report with more details about the delay issue at

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848333

Adam Conrad (adconrad)
Changed in ubiquity (Ubuntu Eoan):
status: Confirmed → Invalid
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package casper - 1.427

---------------
casper (1.427) eoan; urgency=medium

  * Setup machine-id, because without it it seems like machine-id setup is
    racy. LP: #1848404

 -- Dimitri John Ledkov <email address hidden> Thu, 17 Oct 2019 10:38:07 +0100

Changed in casper (Ubuntu Eoan):
status: Triaged → Fix Released
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