Hardy: mouse and keyboard freeze

Thanks for your bug submission. When you have a new installation, there are several databases that get created. This can take a long time. It's possible that your machine froze because of this activity. The rt in the kernel means real-time so it devotes less time to mouse and keyboard interrupts.

It would help to open a terminal and run top. Watch the CPU activity. Also add a CPU monitor to your panel--Right-Click--Add on the panel. See if the keyboard freeze is linked to 100% CPU usage. Also note what program is running and eating up your CPU.

Marking as incomplete pending more information.

graymalkin@graymalkin-laptop:~$ top

top - 10:02:25 up 43 min, 2 users, load average: 2.26, 2.09, 2.67
Tasks: 124 total, 2 running, 121 sleeping, 0 stopped, 1 zombie
Cpu(s): 10.6%us, 10.6%sy, 0.0%ni, 78.5%id, 0.0%wa, 0.3%hi, 0.0%si, 0.0%st
Mem: 441340k total, 420416k used, 20924k free, 2420k buffers
Swap: 1309256k total, 323944k used, 985312k free, 84340k cached

  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
 8588 graymalk 20 0 243m 17m 12m S 10.6 3.9 0:42.68 gnome-system-mo
 6319 graymalk 20 0 519m 10m 7804 S 5.0 2.4 2:52.29 audacious
 5483 root 20 0 229m 34m 13m S 4.3 8.1 3:02.16 Xorg
 6935 graymalk 20 0 139m 25m 5404 R 3.0 5.9 1:34.47 wish8.5
    6 root -51 -5 0 0 0 S 0.7 0.0 0:08.34 softirq-timer/0
  807 root -51 -5 0 0 0 S 0.7 0.0 0:04.42 IRQ-12
 5883 graymalk 20 0 128m 9208 7492 S 0.7 2.1 0:04.06 metacity
 7448 graymalk 20 0 586m 109m 17m S 0.7 25.5 1:33.65 firefox
14006 graymalk 20 0 271m 25m 13m S 0.7 6.0 0:00.92 gnome-terminal
14038 graymalk 20 0 18988 1264 932 R 0.7 0.3 0:00.18 top
    1 root 20 0 5180 580 500 S 0.0 0.1 0:02.16 init
    2 root 15 -5 0 0 0 S 0.0 0.0 0:00.00 kthreadd
    3 root RT -5 0 0 0 S 0.0 0.0 0:00.00 migration/0
    4 root RT -5 0 0 0 S 0.0 0.0 0:00.00 posix_cpu_timer
    5 root -51 -5 0 0 0 S 0.0 0.0 0:00.00 softirq-high/0
    7 root -51 -5 0 0 0 S 0.0 0.0 0:00.00 softirq-net-tx/
    8 root -51 -5 0 0 0 S 0.0 0.0 0:03.16 softirq-net-rx/

keyboard freeze for any cpu usage

Marked as Confirmed. Hardy is supposed to have a tickless kernel. I don't know if that is having an impact with your laptop. When your keyboard is frozen, how do you shutdown? If you have access to another computer, install openssh-server and login via ssh so you have a remote connection to your laptop from another machine. Then when you keyboard freezes, go to the remote machine and examine the some log files.

Install openssh-server: (laptop)

>sudo apt-get install openssh-server

On the remote machine

>ssh graymalkin@gramalkin-laptop

or

>ssh graymalkin@192.168.1.10 (whatever your IP address for the laptop is: ifconfig to find out)

Use this remote terminal to examine messages

>dmesg | tail

Look for errors in mouse or keyboard or I/O or network.

To shut down the laptop remotely (you want to avoid using the power button to shutdown if possible)

>sudo poweroff

This will help narrow down what is going on.

i've setted poweroff using power button into gnome power management

Mar 2 10:46:52 graymalkin-laptop kernel: [ 2710.481095] psmouse.c: TouchPad at isa0060/serio4/input0 lost synchronization, throwing 3 bytes away.
Mar 2 10:46:53 graymalkin-laptop kernel: [ 2715.067496] psmouse.c: failed to re-enable mouse on isa0060/serio4
Mar 2 10:46:53 graymalkin-laptop kernel: [ 2715.067515] psmouse.c: resync failed, issuing reconnect request
Mar 2 10:47:30 graymalkin-laptop kernel: [ 2773.227373] [fglrx] interrupt source 20008000 succehttp://www.google.it/ssfully disabled!
Mar 2 10:47:30 graymalkin-laptop kernel: [ 2773.227384] [fglrx] enable ID = 0x00000000
Mar 2 10:47:30 graymalkin-laptop kernel: [ 2773.227391] [fglrx] Receive disable interrupt message with irqEnableMask: 20008000; dwIRQEnableId: 00000004
Mar 2 11:22:02 graymalkin-laptop kernel: Inspecting /boot/System.map-2.6.24-10-rt
Mar 2 11:22:02 graymalkin-laptop kernel: Loaded 28989 symbols from /boot/System.map-2.6.24-10-rt.
Mar 2 11:22:02 graymalkin-laptop kernel: Symbols match kernel version 2.6.24.
Mar 2 11:22:02 graymalkin-laptop kernel: Loaded 24274 symbols from 101 modules.
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] Linux version 2.6.24-10-rt (buildd@crested) (gcc version 4.2.3 (Ubuntu 4.2.3-1ubuntu2)) #1 SMP PREEMPT RT Fri Feb 22 19:51:57 UTC 2008 (Ubuntu 2.6.24-4.6-generic)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] Command line: root=UUID=6d3c03ee-c58c-42a2-82f3-1d1375d27f9b ro splash locale=it_IT vga=792 rootflags=data=writeback
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-provided physical RAM map:
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 0000000000000000 - 000000000009b800 (usable)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 000000000009b800 - 00000000000a0000 (reserved)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 00000000000d0000 - 0000000000100000 (reserved)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 0000000000100000 - 000000001bea0000 (usable)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 000000001bea0000 - 000000001beaf000 (ACPI data)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 000000001beaf000 - 000000001bf00000 (ACPI NVS)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 000000001bf00000 - 0000000020000000 (reserved)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 00000000fec00000 - 00000000fec10000 (reserved)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 00000000fee00000 - 00000000fee01000 (reserved)
Mar 2 11:22:02 graymalkin-laptop kernel: [ 0.000000] BIOS-e820: 00000000fff80000 - 0000000100000000 (reserved)

Mar 2 12:50:51 graymalkin-laptop kernel: [ 6613.673593] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 4
Mar 2 12:50:52 graymalkin-laptop kernel: [ 6613.674640] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 12:50:52 graymalkin-laptop kernel: [ 6613.675699] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 12:50:52 graymalkin-laptop kernel: [ 6613.676763] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 12:50:52 graymalkin-laptop kernel: [ 6613.677817] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 12:50:52 graymalkin-laptop kernel: [ 6613.677824] psmouse.c: issuing reconnect request
Mar 2 12:52:53 graymalkin-laptop kernel: [ 6810.458494] psmouse.c: TouchPad at isa0060/serio4/input0 lost synchronization, throwing 1 bytes away.

Mar 2 18:12:45 graymalkin-laptop kernel: [18791.559932] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 4
Mar 2 18:12:45 graymalkin-laptop kernel: [18791.560941] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 18:12:45 graymalkin-laptop kernel: [18791.561996] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 18:12:45 graymalkin-laptop kernel: [18791.563066] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 18:12:45 graymalkin-laptop kernel: [18791.564121] psmouse.c: TouchPad at isa0060/serio4/input0 lost sync at byte 1
Mar 2 18:12:45 graymalkin-laptop kernel: [18791.564127] psmouse.c: issuing reconnect request

Mar 2 18:47:14 graymalkin-laptop kernel: [23076.554441] psmouse.c: TouchPad at isa0060/serio4/input0 lost synchronization, throwing 3 bytes away.
Mar 2 18:47:16 graymalkin-laptop kernel: [23081.143882] psmouse.c: failed to re-enable mouse on isa0060/serio4
Mar 2 18:47:16 graymalkin-laptop kernel: [23081.143902] psmouse.c: resync failed, issuing reconnect request

Well, it looks like a touchpad problem. I can't tell if the touchpad has crapped out, or gotten wet--any spilled drinks? Sometimes the ribbon cable to the touchpad gets loose.

Grab yourself a USB mouse and plug that in and see if you can regain control. Try turning off the touchpad in BIOS.

It's possible that the real-time kernel is not happy with the touchpad driver. This would be a bug.

A work-around is to try a regular kernel version of Ubuntu. You want something that says x686 or generic. Is there a reason you need real-time on a laptop?

You can select a different mouse driver in /etc/X11/xorg.conf.

also usb mouse freeze (trust 15349)
pointer and keyboard freeze simultaneously with or without usb mouse/touchpad
with gutsy i never seen this problem with rt kernel and customized kernel (2.6.24 compiled using kernelcheck)

-------------

Section "InputDevice"
 Identifier "Generic Keyboard"
 Driver "kbd"
 Option "XkbRules" "xorg"
 Option "XkbModel" "pc105"
 Option "XkbLayout" "it"
EndSection

Section "InputDevice"
 Identifier "Configured Mouse"
 Driver "mouse"
 Option "CorePointer"
 Option "Device" "/dev/input/mice"
 Option "Protocol" "ImPS/2"
 Option "ZAxisMapping" "4 5"
 Option "Emulate3Buttons" "true"
EndSection

Section "InputDevice"
 Identifier "Synaptics Touchpad"
 Driver "synaptics"
 Option "SendCoreEvents" "true"
 Option "Device" "/dev/psaux"
 Option "Protocol" "auto-dev"
 Option "HorizEdgeScroll" "0"
EndSection

-----------

using dpkg-reconfigure -phigh xserver-xorg usb mouse and touchpad aren't recognized correctly, so i've configured xorg.conf in that way

[ot]
freeze or froze ?
sorry my poor english :)[/ot]

Seems to appear when i play music using audacious or rhythmbox (alsa, i've removed pulseaudio)

Hi, I have the same problem with that, and Im not playing music while this happends, it just happens a few minutes after turning on the computer.

My laptoc:
HP Compaq nx6325.

Also you may note that this ONLY happends to me when Im running on battery, I have to plug-in to avoid this issue. I didn't have this problem with any other version, or distro, and I must tell you that this ir REALL annoying !

Please if you have a work around to fix this, let me know, I'm not the only one with this problem, my co-workers (same laptoc) have the same problem.

Thanks.

I have the same problem... 2 weeks into a fresh install of 7.10. Just 30 minutes ago it started to freeze and had to shutdown using the power button. I'm running ubuntu on a HP Compaq nx7300.

The first 2 times I had managed to start up a rhythmbox instance, but the 3rd time i only got a browser up, then all input was lost, except the hardware keys (poweroff, wireless, sleep, volume controls and display brightness). Oh and it happened on battery power and AC power, but it seems that if I start the session on AC and never plug it off, I manage to have control long enough to post yet another pointless bug report to the ubuntu community.

Losing control of your machine is pretty far removed from the ubuntu phylosophy, and I'd rank this as a critical bug, so ... I assume it'll get fixed in ubuntu version 9.06, looking at previous response times.

Hi, I just made a fresh install on my laptoc. I installed Hardy and I keep having the same problem:
Note this:
1. The problem is only present when I power on my laptoc WITHOUT AC power
2. The computer is still "alive", it works, but I cant control it, I have to install a sshserver to reboot it from a remote session.
3. Some times I power on without it and then plug the AC into it, and a few moments later the mouse and keyboard freezes while my computer is still working.
3. Windows does NOT HAVE THIS ISSUE, nor somehing like it, so DONT THINK WINDOWS IS SO BAD AND LINUX SO GREAT, even so, look that this bug is not even considered as Important, or something like it, so like I isume, this will be around for some time, untill a debian communitie guy MAY give a workaround.

4. My last, for what I see within launchpad, UbuntuBrainstorm, not much is changing, not only they are not implementing ANY of the ideas people submits to Brainstorming List, but they also implement onces that people didnt ask much, and also they do not correct bugs like this, they only focus on their own packages, I think this is not too cool, many of the patches I see came from the Debian comunity, so what is Ubuntu doing for its own OS ????

I might be good a few years back, but now, I dont see why stay with Ubuntu if they arent doing much for the Linux comunity, even for its own comunity/users, who reports ideas/bugs and they even care for it....

Hi! I'm having same problem also on a Dell Optiplex 740 AMD 4400+

After about 10 min - 20 min or so, mouse freezes. Then if I try to reboot Xorg (CTRL + ALT + BACKSPACE) keyboard also freezes to then only using SSH to reboot machine.

I've posted yesterday on ubuntuforums.org on 'General forum' asking for help IN TRYING TO FIND OUT what was happening (if it was any bug I had just submitted that bug) and they simply deleted my post! This kind of problems usually can be generated by a lot of different situations: hardware problems, xorg problems, kernel problems, etc. So finding solutions to this problem usually requires a lot of knowledge in different concepts. I don't there is any reason why they did that, deleting my post. They just could posted a link like this:
http://ubuntuforums.org/showpost.php?p=3003669&postcount=32 (this _may_ help. I'm using about 30min, and no problems so far)

So please, Ubuntu, start listening more your community, other wise, as I saw in other posts, I'll bbe switching to a more community oriented distro, like Fedora, even hating yum!

Raine

About this link: http://ubuntuforums.org/showpost.php?p=3003669&postcount=32

Problem still there..no logs generated by any.

:(

Any help?

I've also had the same issue.
It's very intermittent and can go for a few days without freezing but when it does, it requires a hard reset.

Did a full upgrade from Gutsy (which was very stable with the same hardware) to Hardy.

Tony

I recommend you to do a fresh install, Ive done it my self and I have
"better" results. Now I did not install Propietary Drivers (beacuse if I
did, I could not use Brightness control) and Im not experimenting the
freezing problem so often than before.

I don't know if this will help, but, for the people using Dell OptiPlex 740 with BIOS version 2.0.12, upgrade to version 2.1.6 released on 5/20/2008

My Hardy install is also up-to-date (last Friday 5/23/2008 some xorg updates were installed). Since then , I didn't have any problems so far with mouse hangs / freeze

Dunno :( maybe some nasty xorg bug , or maybe Dell's fault, or the even worst: both's fault!

For the people still having this issu, I would say to first of all, in all instances, check if your BIOS is up-to-date in FIRST PLACE...

Regards,
Raine

BTW, Dell sucks a lot. They only provide BIOS installed as an EXE windows file. So, you will need to install windows to update your BIOS. (on wine doesn't work)...

Hardy has reached end of life. Are you able to reproduce this problem on 12.04 or later?

[Expired for Ubuntu because there has been no activity for 60 days.]