Ubuntu
gnome-shell package

Hotspot Login window [gnome-shell-portal-helper] randomly opens with https://help.ubuntu.com

Bug #1998082 reported by Daniel van Vugt
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
NetworkManager
Fix Released
Unknown
gnome-shell (Ubuntu)
Invalid
High
Unassigned
network-manager (Ubuntu)
Fix Released
High
Unassigned

Bug Description

Original Report
---------------
Hotspot Login window [gnome-shell-portal-helper] randomly opens with https://help.ubuntu.com

I'm not even using wifi. I don't care about hotspots.

Workaround
----------
sudo apt install network-manager-config-connectivity-debian
sudo apt remove network-manager-config-connectivity-ubuntu
sudo systemctl restart NetworkManager

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: gnome-shell 43.1-2ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-21.21-generic 5.19.7
Uname: Linux 5.19.0-21-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Nov 28 16:40:28 2022
DisplayManager: gdm3
ExecutablePath: /usr/libexec/gnome-shell-portal-helper
GsettingsChanges:
 b'org.gnome.shell' b'welcome-dialog-last-shown-version' b"'43.0'"
 b'org.gnome.desktop.app-folders' b'folder-children' b"['Utilities', 'YaST']"
 b'org.gnome.desktop.input-sources' b'sources' b"[('xkb', 'us')]"
 b'org.gnome.desktop.privacy' b'report-technical-problems' b'true'
InstallationDate: Installed on 2022-11-28 (0 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Alpha amd64 (20221126)
ProcEnviron:
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
 PATH=(custom, no user)
 LANGUAGE=en_AU:en
 LANG=en_AU.UTF-8
RelatedPackageVersions: mutter-common 43.0-1ubuntu5
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

See original description
Revision history for this message
Daniel van Vugt (vanvugt) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Possibly related to https://portal.admin.canonical.com/C136279 ?

Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ):

Was it caused by the fix for bug 1995134? This bug would have been at least hidden before then.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Confirmed and setting priority to high given the potential number of users affected.

Changed in gnome-shell (Ubuntu):
importance: Undecided → High
status: New → Confirmed
Jeremy Bícha (jbicha)
Changed in network-manager (Ubuntu):
importance: Undecided → High
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
Revision history for this message
Jeremy Bícha (jbicha) wrote :

NetworkManager's connectivity check is very flaky on Ubuntu 22.10 now. You can force retries by running this command in a terminal.

nmcli networking connectivity check

I don't understand why there is a redirect to help.ubuntu.com since that website isn't in the NetworkManager or GNOME Shell or webkit2gtk source code. Maybe it's a configuration issue with http://connectivity-check.ubuntu.com ? (In a normal web browser, that site returns a blank or nonexistant page with status code 204, as intended.)

I also tried NetworkManager 1.40.4 from Ubuntu 23.04 but it didn't fix this issue.

Jeremy Bícha (jbicha)
description: updated
affects: gnome-shell → network-manager
Bug Watch Updater (bug-watch-updater)
Changed in network-manager:
status: Unknown → New
Revision history for this message
Jeremy Bícha (jbicha) wrote :

I reported this issue to NetworkManager upstream. The upstream developer suggested that this is a problem with the Ubuntu connectivity checker web service so I opened RT ticket C154876 for it.

Changed in gnome-shell (Ubuntu):
status: Confirmed → Invalid
Changed in network-manager (Ubuntu):
status: Confirmed → Triaged
Jeremy Bícha (jbicha)
tags: added: kinetic
Revision history for this message
Jeremy Bícha (jbicha) wrote :

The RT ticket has been fixed so I'm closing this bug.

Changed in network-manager (Ubuntu):
status: Triaged → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in network-manager:
status: New → Fix Released
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