A4 paper size unalterable in printer setup

Bug #21722 reported by Dale Berg
24
Affects Status Importance Assigned to Milestone
gnome-cups-manager (Ubuntu)
Incomplete
Medium
Ian Jackson

Bug Description

Printing a test page in the printer setup menu always forces A4 paper size to be
sent to my HP LaserJet II printer, even though the paper settiVersVersngs are
Verschanged to US Letter in both setup and Advanced. Previous setup (two weeks
ago) used CUPS, I believe and did accept the LVersetter size. Also, paper size
currently works just fine in Open Office. Bottom of printout, obtained after
overriding LaswerJet IIP A4 manually on printer, reads ESP Ghostscript Version
3010 Rev 707

Revision history for this message
rngadam (rngadam) wrote :

I have the same problem with an SMB Okidata OL400e. Whatever I try, the printer
keeps asking me for A4 paper even if I have both Paper and Advanced set to US
Letter.

I think it is absolutely crazy BTW that you have to / can select paper size in
two different tab!

Revision history for this message
Gray Watson (gray-ubuntu) wrote :

This may be a duplicate of:

   http://bugzilla.ubuntu.com/show_bug.cgi?id=2790

This is due to the default papersize being set to a4 in /etc/papersize.

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Manuel López-Ibáñez (manuellopezibanez) wrote :

Surely package is gnome-cups-manager and not UNKNOWN. Please change it.

Revision history for this message
rngadam (rngadam) wrote :

seems to be fixed in 0.31-1ubuntu1 (Dapper Drake Flight CD 2)

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GregD (daniluk) wrote :

I had similar problem with Xerox P8e printer. In my case I coudn't force the printer to use A4 format. I changed /etc/papersize and the manager settings to A4 but this didn't helped. System restart after changing conf also didn't helped. Solution was to manualy edit the printer ppd file and change there defaults to A4.

All this is very strange because week ago I had FC4 with gnome env installed on the same computer and on this distro simple change to A4 in the printer manager worked as expected. Hope this helps to solve the problem.

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sam tygier (samtygier) wrote :

is this still occuring in dapper beta?

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Mike Perrin (mperrin) wrote :

Version: Dapper Beta with all updates to 2006-04-23. This problem occurred when adding a network connected (lpd) Brother HL-5170DN printer using the recommended Postscript driver. Page size was unalterably set to A4. Changing /etc/papersize to letter had no effect. Subsequent to changing /etc/papersize to letter, I added a network connected (jetdirect) Brother HL-1440 and network connected (jetdirect) HP DeskJet 5850 with no problem -- the resulting default paper size was letter. Deleting the HL-5170DN queue and adding it anew resulted in A4 again and no attempt to change that was successful. Could this be a problem with the generic Postscript PPD or driver?

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Toby Haynes (thaynes) wrote :

This is also occurring for me in Dapper AMD64 2006-04-25. I have a Lexmark E232 connected by USB. It is detected correctly and I have configured it to use the Generic PCL 6 driver. It defaults to A4. I have altered /etc/papersize to "letter" but it still shows A4 in the dialogues. I also note that I can change from "Normal Grayscale" to "High Quality Grayscale" in the Advanced tab of the Properties dialogue but this change never sticks: when closing and re-opening the dialogue the default "Normal Grayscale" is back, as is A4.

Revision history for this message
José Serralde (sonojm) wrote :

Right, this is happening in Dapper Beta AMD64 with an USB Epson 740.

In fact NOT A SINGLE printer parameter is kept after changed at the gnome-cups-manager. Restarting the CUPS daemon solves nothing.

Nevertheless, as a little expected... when running:

# sudo gnome-cups-manager

values are kept without a problem. Privileges-problem... this harms the user experience.

Revision history for this message
Mike Perrin (mperrin) wrote :

OK, now I am really confused. I downloaded the latest x86 Dapper Beta updates about 2006-04-27T02:00 UTC. Then I ran gnome-cups-manager under sudo as Jose suggested, intending to change the default paper size for my Brother HL-5170DN to letter. When I opened the printer Properties, I found the default paper size and page region already set to letter and the test page printed perfectly. Did running gnome-cups-manager with root permission and /etc/pagesize set to "letter" correct the problem or was it fixed by one of the package updates?

Revision history for this message
alime (ajunkmail) wrote :

Yeah, the paper selections sticks when you use root privileges, but will not when just user. This needs to be corrected.
Aaron B. Allison

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Lukas Sabota (punkrockguy318) wrote :

I can confirm with latest dapper x86.

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Andres Mujica (andres.mujica) wrote :

i can confirm this,
i cannot modify papersize from gnome-cups-manager

Revision history for this message
Jim Louvau (jlouvau) wrote : Re: [Bug 21722] Re: A4 paper size unalterable in printer setup

SEAQ - Andres Mujica wrote:
> *** This bug is a duplicate of bug 34112 ***
>
> i can confirm this,
> i cannot modify papersize from gnome-cups-manager
>
>
This has been working for me since the changes were made. No problems
changing settings (including paper size) and having the changes stick.

Revision history for this message
drafil (dragosfilipescu) wrote :

Me too, I can confirm that this works well now.

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