Hardy install freezes at splash screen

Bug #267507 reported by capnahab
4
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I am trying to install 8.04 to a system with a Asus A8N SLi premium motherboard - AMD 64 x2 . The machine is running XP at the moment.
I have tried 8.04 (AMD64 and 386 )
I have tired Intrepid Ibex 8.10 (alpha4)

I have tried updating to the latest bios 1013.
I have tried 'all_generic_ide' , floppy off and pci=nomsi , noapic , irqpoll etc
I have changed the hard disk and the cd rom. The hard disk is the only sata disk on the board.

I get to the HH background with all packages installed ok and then a window headed install which then freezes, with some random pixels.
see attached photo
All the install seems to go OK until then, but I don't know how to get to a prompt at which I can do lspci .
Mouse is working.

I am not sure how to log the install report. If I delete quiet splash at F6 I get some reports of hardware problem whizzing by when I don't use 'all_generic_ide' .

Revision history for this message
capnahab (nick-phillips-btconnect) wrote :
Revision history for this message
Saivann Carignan (oxmosys) wrote :

capnahab : Thanks for your bug report. Sorry for my late answer. The bugs you get seems by far the worst I've ever seen, sorry to say it :-S .

According to your screenshot, you don't seem to use "Try ubuntu without making any changes to your computer", but "Install ubuntu". Can you try to boot "Try ubuntu without making changes to your computer? This should give you a working ubuntu environement (normally, I don't know if it will works in your case) where you should be able to mount a USB key, generate debug logs from a terminal and send them on the USB key.

The required logfiles are :

sudo lspci -nnvv > lspci-nnvv.log
dmesg > dmesg.log
uname -a > uname.log
cat /proc/version_signature > version.log

Since you boot with all_generic_ide, dmesg might not contains complete informations for bug 262944 because your use a workaround to avoid the bug.

Revision history for this message
capnahab (nick-phillips-btconnect) wrote : Re: [Bug 267507] Re: Hardy install freezes at splash screen
  • photo.jpg Edit (98.2 KiB, image/jpeg; x-unix-mode=0644; name="photo.jpg")
  • photo.jpg Edit (84.6 KiB, image/jpeg; x-unix-mode=0644; name="photo.jpg")
  • photo.jpg Edit (98.7 KiB, image/jpeg; x-unix-mode=0644; name="photo.jpg")

Hi Saivann,
Thanks for your help.
I have tried
"Try ubuntu without making changes to your computer
The first time I got to a graphical environment and a warning saying
'unable to start the gnome settings daemon', the a suggestion that log
out and in again may help.
I tried to open a terminal to mount my usb and the screen froze and I
had to reboot.
I restarted and got to the screen on the enclosed photos which again
was frozen with areas of incorrectly drawn pixels. ? graphics problem.
Thanks
Nick

On 8 Sep 2008, at 05:21, Saïvann Carignan wrote:

> capnahab : Thanks for your bug report. Sorry for my late answer. The
> bugs you get seems by far the worst I've ever seen, sorry to say
> it :-S
> .
>
> According to your screenshot, you don't seem to use "Try ubuntu
> without
> making any changes to your computer", but "Install ubuntu". Can you
> try
> to boot "Try ubuntu without making changes to your computer? This
> should
> give you a working ubuntu environement (normally, I don't know if it
> will works in your case) where you should be able to mount a USB key,
> generate debug logs from a terminal and send them on the USB key.

>
> The required logfiles are :
>
> sudo lspci -nnvv > lspci-nnvv.log
> dmesg > dmesg.log
> uname -a > uname.log
> cat /proc/version_signature > version.log
>
> Since you boot with all_generic_ide, dmesg might not contains complete
> informations for bug 262944 because your use a workaround to avoid the
> bug.
>
> --
> Hardy install freezes at splash screen
> https://bugs.launchpad.net/bugs/267507
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” source package in Ubuntu: New
>
> Bug description:
> I am trying to install 8.04 to a system with a Asus A8N SLi premium
> motherboard - AMD 64 x2 . The machine is running XP at the moment.
> I have tried 8.04 (AMD64 and 386 )
> I have tired Intrepid Ibex 8.10 (alpha4)
>
> I have tried updating to the latest bios 1013.
> I have tried 'all_generic_ide' , floppy off and pci=nomsi , noapic ,
> irqpoll etc
> I have changed the hard disk and the cd rom. The hard disk is the
> only sata disk on the board.
>
> I get to the HH background with all packages installed ok and then a
> window headed install which then freezes, with some random pixels.
> see attached photo
> All the install seems to go OK until then, but I don't know how to
> get to a prompt at which I can do lspci .
> Mouse is working.
>
> I am not sure how to log the install report. If I delete quiet
> splash at F6 I get some reports of hardware problem whizzing by when
> I don't use 'all_generic_ide' .

Revision history for this message
Saivann Carignan (oxmosys) wrote :

Mmh, perhaps can you try it from the console (without graphical environment?) . When you are in the graphical environment, you can go to the console by typing CTRL + ALT + F6 . From that point, you can maybe try this :

1. Plug your USB key
2. ls /dev/sd*
3. sudo mkdir /media/USB
4. sudo mount -t vfat /dev/sdb1 /media/USB
5. dmesg > /media/USB/dmesg.log
6. sudo lspci -nnvv > /media/USB/lspci-nnvv.log
7. uname -a > /media/USB/uname.log
8. cat /proc/version_signature > /media/USB/version.log
9. sudo umount /dev/sdb1

(Change sdb1 to the right device name, and "vfat" for the good file system).

Revision history for this message
kernel-janitor (kernel-janitor) wrote :

Hi capnahab,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 267507

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Invalid
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