audio broken with update

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in linux.

For future reference you might be interested to know that a lot of applications have bug reporting functionality built in to them. This can be accessed via the Report a Problem option in the Help menu for the application with which you are having an issue. You can learn more about this feature at https://wiki.ubuntu.com/ReportingBugs.

Unfortunately we can't fix it without more information.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

Please describe the way to use the script in the referenced web page. The steps to use it with Unbutu 8.10, thanks.

Once I know how to use the script, I will run it and send the results to the launchpad.

I repeat my request: please provide the steps to use the script. Then I can follow them and provide the results for review.

I miss not having sound I(the scratchy white noise does not count)

Thanks

john@Eagle:~$ cat /proc/asound/cards
 1 [default ]: USB-Audio - PnP Audio Device
                      PnP Audio Device at usb-0000:00:02.0-7, full speed
 2 [Bt878 ]: Bt87x - Brooktree Bt878
                      Brooktree Bt878 at 0xfdffe000, irq 16
john@Eagle:~$ options snd-usb-audio index=1
bash: options: command not found
john@Eagle:~$ lsmod | grep snd
snd_bt87x 21028 1
snd_usb_audio 89728 3
snd_pcm_oss 46848 0
snd_mixer_oss 22784 1 snd_pcm_oss
snd_seq_dummy 10884 0
snd_pcm 83204 3 snd_bt87x,snd_usb_audio,snd_pcm_oss
snd_seq_oss 38528 0
snd_seq_midi 14336 0
snd_usb_lib 24192 1 snd_usb_audio
snd_hwdep 15236 1 snd_usb_audio
snd_rawmidi 29824 2 snd_seq_midi,snd_usb_lib
snd_seq_midi_event 15232 2 snd_seq_oss,snd_seq_midi
snd_seq 57776 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 29960 2 snd_pcm,snd_seq
snd_seq_device 15116 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 63268 19 snd_bt87x,snd_usb_audio,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_hwdep,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 15328 1 snd
snd_page_alloc 16136 2 snd_bt87x,snd_pcm
usbcore 149360 12 usblp,snd_usb_audio,snd_usb_lib,ch341,usbserial,usbhid,usb_storage,libusual,ehci_hcd,ohci_hcd,uhci_hcd

Your ALSA information is located at http://www.alsa-project.org/db/?f=d2358597f8a998285f10d46f3f23634dc7b10d3e

Please inform the person helping you.

When I use the System>Preferences>Sound Preferences and do a test: Autodetect returns the white noise, when using the PnP Audio Devise USB audio (ALSA) I get the folloing message - audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink: Could not open audio device for playback.

John,

Thanks for the follow up, and for posting the needed log files and information. I'm returning this Status to New, as it appears you now have everything the Ubuntu developers should need to properly assist with this bug. Thanks again for your help.

I have not heard any thing on this bug for 11 days. I was wondering if anyone has looked at the log files and possible saw something that will help me?

I now get no sound at all.
I am not sure where to direct my energy on trying to correct this problem. It would be nice to have sound on this computer.

I have PulseAudio and I have no idea of how to set up and use it. Maybe that is the problem, I just don't know.

Some response would be appreciated. thanks

I have been trying the solutions on the Ubuntu forum, but I still do not have sound working.

How do I make sure the motherboard audio is default rather than the PCI audio card?

I'm experiencing the same problem.

I also discussed this further in a forum at http://ubuntuforums.org/showthread.php?t=1113630

Here's more info, if you need any more information please let me know.

chris@ubuntu:~$ cat /proc/asound/cards
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0x58540000 irq 16
chris@ubuntu:~$ lsmod | grep snd
snd_hda_intel 381488 4
snd_pcm_oss 46848 0
snd_mixer_oss 22784 1 snd_pcm_oss
snd_pcm 83204 3 snd_hda_intel,snd_pcm_oss
snd_seq_dummy 10884 0
snd_seq_oss 38528 0
snd_seq_midi 14336 0
snd_rawmidi 29824 1 snd_seq_midi
snd_seq_midi_event 15232 2 snd_seq_oss,snd_seq_midi
snd_seq 57776 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 29960 2 snd_pcm,snd_seq
snd_seq_device 15116 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 63268 16 snd_hda_intel,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 15328 1 snd
snd_page_alloc 16136 2 snd_hda_intel,snd_pcm

Hi John,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/lucid.

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 330335

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

The new release has fixed the problem. (Although I think I got it working
before then, it's been) I apologize for not updating this bug report, it has
been some time and I had forgotten I had filed it. Thank you for your
concern.

--Thank You,
Chris G

On Fri, Mar 12, 2010 at 11:22 AM, Jeremy Foshee <<email address hidden>
> wrote:

> Hi John,
>
> This bug was reported a while ago and there hasn't been any activity in
> it recently. We were wondering if this is still an issue? Can you try
> with the latest development release of Ubuntu? ISO CD images are
> available from http://cdimage.ubuntu.com/releases/lucid.
>
> If it remains an issue, could you run the following command from a
> Terminal (Applications->Accessories->Terminal). It will automatically
> gather and attach updated debug information to this report.
>
> apport-collect -p linux 330335
>
> Also, if you could test the latest upstream kernel available that would
> be great. It will allow additional upstream developers to examine the
> issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once
> you've tested the upstream kernel, please remove the 'needs-upstream-
> testing' tag. This can be done by clicking on the yellow pencil icon
> next to the tag located at the bottom of the bug description and
> deleting the 'needs-upstream-testing' text. Please let us know your
> results.
>
> Thanks in advance.
>
> [This is an automated message. Apologies if it has reached you
> inappropriately; please just reply to this message indicating so.]
>
>
> ** Tags added: kernel-sound
>
> ** Tags added: needs-kernel-logs
>
> ** Tags added: needs-upstream-testing
>
> ** Tags added: kj-triage
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> audio broken with update
> https://bugs.launchpad.net/bugs/330335
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> One of the last updates has broken my audio. When Ubuntu 8.10 boots up I
> get a period of white noise. As the boot up continue the noise stops. If I
> do the System>Sound Preferences>Device and then click the [test] I get the
> same white noise. The same when System>Sound>Sounds>Login I get the same
> white noise.
>
> Both the PulseAudio Sound Server and ALSA - Advanced Linux Sound
> Architecture produce the white noise.
>
> I have had the sound to work with Ubuntu 8.10 for awhile, but about 3 or 4
> updates ago it was broken by the update.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/330335/+subscribe
>

I upgraded my ALSA to version 1.0.21 and that corrected my problem.
Sound is great now.

JohnH

ChrisG wrote:
> The new release has fixed the problem. (Although I think I got it working
> before then, it's been) I apologize for not updating this bug report, it has
> been some time and I had forgotten I had filed it. Thank you for your
> concern.
>
> --Thank You,
> Chris G
>
>
> On Fri, Mar 12, 2010 at 11:22 AM, Jeremy Foshee <<email address hidden>
>
>> wrote:
>>
>
>
>> Hi John,
>>
>> This bug was reported a while ago and there hasn't been any activity in
>> it recently. We were wondering if this is still an issue? Can you try
>> with the latest development release of Ubuntu? ISO CD images are
>> available from http://cdimage.ubuntu.com/releases/lucid.
>>
>> If it remains an issue, could you run the following command from a
>> Terminal (Applications->Accessories->Terminal). It will automatically
>> gather and attach updated debug information to this report.
>>
>> apport-collect -p linux 330335
>>
>> Also, if you could test the latest upstream kernel available that would
>> be great. It will allow additional upstream developers to examine the
>> issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once
>> you've tested the upstream kernel, please remove the 'needs-upstream-
>> testing' tag. This can be done by clicking on the yellow pencil icon
>> next to the tag located at the bottom of the bug description and
>> deleting the 'needs-upstream-testing' text. Please let us know your
>> results.
>>
>> Thanks in advance.
>>
>> [This is an automated message. Apologies if it has reached you
>> inappropriately; please just reply to this message indicating so.]
>>
>>
>> ** Tags added: kernel-sound
>>
>> ** Tags added: needs-kernel-logs
>>
>> ** Tags added: needs-upstream-testing
>>
>> ** Tags added: kj-triage
>>
>> ** Changed in: linux (Ubuntu)
>> Status: New => Incomplete
>>
>> --
>> audio broken with update
>> https://bugs.launchpad.net/bugs/330335
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>> Status in “linux” package in Ubuntu: Incomplete
>>
>> Bug description:
>> One of the last updates has broken my audio. When Ubuntu 8.10 boots up I
>> get a period of white noise. As the boot up continue the noise stops. If I
>> do the System>Sound Preferences>Device and then click the [test] I get the
>> same white noise. The same when System>Sound>Sounds>Login I get the same
>> white noise.
>>
>> Both the PulseAudio Sound Server and ALSA - Advanced Linux Sound
>> Architecture produce the white noise.
>>
>> I have had the sound to work with Ubuntu 8.10 for awhile, but about 3 or 4
>> updates ago it was broken by the update.
>>
>> To unsubscribe from this bug, go to:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/330335/+subscribe
>>
>>
>
>