Ubuntu
simple-scan package

simple-scan crashed with SIGSEGV in hpaioFindScanner()

Bug #930677 reported by JG on 2012-02-11

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	simple-scan (Ubuntu)	Expired	Medium	Unassigned

Bug Description

This happened while trying to scan a page. It was unable to connect to my scanner (HP Officejet 7210 All-in-One) which has worked just fine before and when I told it to try again the program crashed.

ProblemType: Crash
DistroRelease: Ubuntu 12.04
Package: simple-scan 3.2.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-15.24-generic 3.2.5
Uname: Linux 3.2.0-15-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
Date: Sat Feb 11 08:01:16 2012
DriverPackageVersions:
libsane 1.0.22-7ubuntu1
libsane-extras N/A
hplip 3.12.2-0ubuntu1
hpoj N/A
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/simple-scan
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Studio 1747
ProcCmdline: simple-scan
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-15-generic root=UUID=52c180ba-50b3-4c98-80d5-123699290117 ro quiet splash vt.handoff=7
SegvAnalysis:
Segfault happened at: 0x7fd0435a2db9: movdqu (%rsi),%xmm2
PC (0x7fd0435a2db9) ok
source "(%rsi)" (0x00000000) not located in a known VMA region (needed readable region)!
destination "%xmm2" ok
Stack memory exhausted (SP below stack segment)
SegvReason: reading NULL VMA
Signal: 11
SimpleScanLog:

SourcePackage: simple-scan
StacktraceTop:
?? () from /lib/x86_64-linux-gnu/libc.so.6
sane_hpaio_open () from /usr/lib/sane/libsane-hpaio.so.1
sane_dll_open () from /usr/lib/x86_64-linux-gnu/libsane.so.1
?? ()
?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
Title: simple-scan crashed with SIGSEGV in sane_hpaio_open()
UpgradeStatus: Upgraded to precise on 2012-01-28 (14 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/31/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A14
dmi.board.asset.tag: 1234567890
dmi.board.name: 0J509P
dmi.board.vendor: Dell Inc.
dmi.chassis.asset.tag: 1234567890
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA14:bd03/31/2011:svnDellInc.:pnStudio1747:pvr:rvnDellInc.:rn0J509P:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Studio 1747
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

JG (jdogzz-g5) wrote on 2012-02-11:

BootDmesg.txt Edit (79.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (9.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.1 KiB, text/plain; charset="utf-8")
Disassembly.txt Edit (615 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (23.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (534 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (92.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.5 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (815 bytes, text/plain; charset="utf-8")
Registers.txt Edit (801 bytes, text/plain; charset="utf-8")
Stacktrace.txt Edit (791 bytes, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (12.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (154.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (333.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2012-02-13:

StacktraceTop:
hpaioFindScanner (name=0x1683606 "/net/Officejet_7200_series?zc=HP2A8E7C") at scan/sane/hpaio.c:320
sane_hpaio_open (devicename=0x1683606 "/net/Officejet_7200_series?zc=HP2A8E7C", pHandle=0x7fd038b35b38) at scan/sane/hpaio.c:1687
sane_dll_open (full_name=<optimized out>, meta_handle=0x7fd038b35c48) at dll.c:1198
scanner_do_open (self=0x140b400) at scanner.c:5580
scanner_scan_thread (self=<optimized out>) at scanner.c:7630

Revision history for this message

Apport retracing service (apport) wrote on 2012-02-13: Stacktrace.txt

Stacktrace.txt Edit (5.8 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2012-02-13: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (100.5 KiB, text/plain)

Changed in simple-scan (Ubuntu):
importance:	Undecided → Medium
summary:	- simple-scan crashed with SIGSEGV in sane_hpaio_open() + simple-scan crashed with SIGSEGV in hpaioFindScanner()
tags:	removed: need-amd64-retrace

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-03-11:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in simple-scan (Ubuntu):
status:	New → Confirmed

Brendan Donegan (brendan-donegan) on 2012-03-20

visibility:

private → public

Revision history for this message

Michael Nagel (nailor) wrote on 2012-04-13:

==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================

Changed in simple-scan (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-13:

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status:	Incomplete → Expired

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simple-scan crashed with SIGSEGV in hpaioFindScanner()

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