dapper system freeze

Bug #50687 reported by seanh
10
Affects Status Importance Assigned to Milestone
Ubuntu
Fix Released
Undecided
Unassigned

Bug Description

Twice since I upgraded to dapper two or three weeks ago I've had it completely freeze on me. The computer just completely stops responding - mouse, keyboard, ctrl-alt-bkspce, screen is frozen, everything. I have to kill it at the power switch. It causes me to lose work.

Since it's frozen, I can't do anything to query the system and find out what's happening. I would very much like to get to the bottom of this and at least file a good bug report or find an existing one. There must be some log files I should look at after rebooting the computer?

I'm not using the restricted nvidia or ati drivers (I don't think). I think I'm using the open source xserver-xorg-driver-ati package.

There's a bunch of system freezes related to ati cards in malone, but none of them sound exactly like my problem, and I don't know how to verify if I'm experiencing the same thing. My problem doesn't seem to occur when logging in or logging out or restarting X or switching to dual monitor, or running opengl apps, nor is it very frequent, it just occurred twice, when working normally with normal GTK apps, nothing special.

lshw for the machine:
https://wiki.ubuntu.com/SeanHammond?action=AttachFile&do=get&target=marley-lshw.html

xorg.conf for the machine (which was in /etc/X11/ and had a modified date of 24 January, there is another xorg.conf in /usr/share/xresprobe which is more recent-23 Mar-but I dunno what it's for):

# /etc/X11/xorg.conf (xorg X Window System server configuration file)
#
# This file was generated by dexconf, the Debian X Configuration tool, using
# values from the debconf database.
#
# Edit this file with caution, and see the /etc/X11/xorg.conf manual page.
# (Type "man /etc/X11/xorg.conf" at the shell prompt.)
#
# This file is automatically updated on xserver-xorg package upgrades *only*
# if it has not been modified since the last upgrade of the xserver-xorg
# package.
#
# If you have edited this file but would like it to be automatically updated
# again, run the following command:
# sudo dpkg-reconfigure -phigh xserver-xorg

Section "Files"
 FontPath "/usr/share/X11/fonts/misc"
 FontPath "/usr/share/X11/fonts/cyrillic"
 FontPath "/usr/share/X11/fonts/100dpi/:unscaled"
 FontPath "/usr/share/X11/fonts/75dpi/:unscaled"
 FontPath "/usr/share/X11/fonts/Type1"
 FontPath "/usr/share/X11/fonts/CID"
 FontPath "/usr/share/X11/fonts/100dpi"
 FontPath "/usr/share/X11/fonts/75dpi"
        # paths to defoma fonts
 FontPath "/var/lib/defoma/x-ttcidfont-conf.d/dirs/TrueType"
 FontPath "/var/lib/defoma/x-ttcidfont-conf.d/dirs/CID"
EndSection

Section "Module"
 Load "GLcore"
 Load "bitmap"
 Load "ddc"
 Load "dri"
 Load "extmod"
 Load "freetype"
 Load "glx"
 Load "int10"
 Load "type1"
 Load "vbe"
EndSection

Section "InputDevice"
 Identifier "Generic Keyboard"
 Driver "kbd"
 Option "CoreKeyboard"
 Option "XkbRules" "xorg"
 Option "XkbModel" "pc105"
 Option "XkbLayout" "gb"
EndSection

Section "InputDevice"
 Identifier "Configured Mouse"
 Driver "mouse"
 Option "CorePointer"
 Option "Device" "/dev/input/mice"
 Option "Protocol" "ImPS/2"
 Option "Emulate3Buttons" "true"
 Option "ZAxisMapping" "4 5"
EndSection

Section "Device"
 Identifier "ATI Technologies, Inc. Radeon 7500 (RV200 QW)"
 Driver "ati"
 BusID "PCI:1:0:0"
EndSection

Section "Monitor"
 Identifier "HP L1740"
 Option "DPMS"
EndSection

Section "Screen"
 Identifier "Default Screen"
 Device "ATI Technologies, Inc. Radeon 7500 (RV200 QW)"
 Monitor "HP L1740"
 DefaultDepth 24
 SubSection "Display"
  Depth 1
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
 SubSection "Display"
  Depth 4
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
 SubSection "Display"
  Depth 8
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
 SubSection "Display"
  Depth 15
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
 SubSection "Display"
  Depth 16
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
 SubSection "Display"
  Depth 24
  Modes "1280x1024" "1024x768" "800x600" "640x480"
 EndSubSection
EndSection

Section "ServerLayout"
 Identifier "Default Layout"
 Screen "Default Screen"
 InputDevice "Generic Keyboard"
 InputDevice "Configured Mouse"
EndSection

Section "DRI"
 Mode 0666
EndSection

Revision history for this message
seanh (seanh) wrote :

Argh! This has happened to me several times now. A complete, unannounced, unrecoverable freeze of the whole system, Windows style.

I'm afraid I don't know how to improve this bug report. What log or config
files would be useful?

Revision history for this message
seanh (seanh) wrote :

This may be related to or the same as this bug:

https://launchpad.net/distros/ubuntu/+source/xserver-xorg-driver-ati/+bug/16873

"Ubuntu freezes randomly when using the radeon or ati Xorg driver with Radeon 7000 cards."

Though there are some differences:

I am using a Radeon 7500 card, I only started to get the bug aftter upgrading to Dapper, didn't see it with Breezy.

I think I'm using the ati driver as I have the package xserver-xorg-driver-ati installed, and I don't see any 'radeon' package. Also my xorg.conf above says driver "ati".

I'll try to get an Xorg log.

Revision history for this message
seanh (seanh) wrote :

Ran memtest for half an hour on the machine today, no errors. I now know to try Alt+SysRq+1 Alt+SysRq+t if the freeze occurs again.

Revision history for this message
seanh (seanh) wrote :

Happened again today. Alt+SysRq+1 Alt+SysRq+t don't work. Attaching some logs, don't know if they're any use.

Revision history for this message
seanh (seanh) wrote :
Revision history for this message
Wenzhuo Zhang (wenzhuo) wrote :

My ThinkPad X32 experiences random lockups as well after upgrading to dapper. Apparantly, it is caused by xserver-xorg-driver-ati, because lockups no longer occur after switching to the vesa driver.

--------
Section "Device"
        Identifier "ATI Technologies, Inc. Radeon Mobility 9000 (M6 LY)"
        Driver "vesa"
        BusID "PCI:1:0:0"
EndSection
--------

I filed a bug report #55570 <https://launchpad.net/bugs/55570>.

Revision history for this message
Sylvek (smaucourt-deactivatedaccount) wrote :

Same problem in my Sony Vaio Z1RMP (ati mobility RV100 or RV200 - i don't remember).
I use the open source driver "ati" in my xorg.conf file.
I use the lasted kernel (2.6.15-26-686 #1 SMP PREEMPT)
When i switch GTK application to an another GTK application my system freeze (3 time today, but 0 time last week).
I use a laptop (today witch AC Sector) and all works properly.
My system is an upgrade from debian sarge -> hoary -> breezy -> dapper.

Revision history for this message
Michaël Van Dorpe (michael-vandorpe) wrote :

I have seen the exact same problem several times:

- radeon mobility 7500
- everything stops responding (mouse, keyboard, ctrl-alt-bkspce, screen is frozen, no sound anymore)
- didn't have it with breezy (or early dapper I think)

Revision history for this message
seanh (seanh) wrote :

We should be able to confirm this bug now.

This bug https://launchpad.net/distros/ubuntu/+source/xserver-xorg-video-ati/+bug/55570
seems to be a duplicate/

The two bug reports, combined with this mailing list thread:

https://lists.ubuntu.com/archives/ubuntu-users/2006-August/090239.html

show that multiple people are experiencing this problem.

I'm going to try to collect more information, based on advice from the mailing list thread, the next time the freeze occurs.

Workarounds that have been suggested are:

* Use an earlier kernel
* Change 'ati' to 'vesa' in xorg.conf.

I can't confirm either of these myself.

Revision history for this message
Wenzhuo Zhang (wenzhuo) wrote :

and also this bug:
https://launchpad.net/distros/ubuntu/+source/xserver-xorg-driver-ati/+bug/36596

The workaround suggested there is "RenderAccel 0". I added this and also "AGPMode 2", haven't had a lockup for several days.

Revision history for this message
Wenzhuo Zhang (wenzhuo) wrote :

A lockup occurred today. So, "RenderAccel 0" is not a workaround for my X32. I'm using vesa now and will keep using it until a fix is available.

Revision history for this message
seanh (seanh) wrote :

I replaced my USB mouse with a PS/2 one and the freeze seems to have gone away I think that was what got rid of it. Haven't had a freeze in weeks. I've also upgraded from Dapper to Edgy though, that could have done it.

Revision history for this message
Jonh Wendell (wendell) wrote :

Well, i think we can close this bug, as it's not happening anymore in edgy, right?

Revision history for this message
Guillermo Marcelo Benitez (sapote) wrote :

in my case have a nvidia riva tnt2, ubuntu dapper. Xorg have a 99.9% of my cpu, occurs sometimes when resize window out.

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