[ooo-build] Crash when browsing document templates when Assistive Technologies (accessibility) used (WARNING **: Invalidate all children called)

The report was incomplete: after clicking on "templates" one has to additionally click on one of the template folders which are presented. This bug is grave, is it possible that nobody uses templates in openoffice on ubuntu?

Fixed in feisty.

Reopening, exactly the same odd behaviour in intrepid beta.

Don't know if the above backtrace is still valid, will try to produce a new one.

This also happens in hardy, must be some dependency missing. I attach the backtrace in hardy.

I found the problem: I had assistive technologies enabled (not that I truly need it, just wanted to see how orca works). This came to my mind after I remembered a similar problem being closed in suse, so it's several years this problem has been there. You may want to prioritise it for the sake of your users that need assistive technologies.

Is there a tag for such problems?

Thanks a million Vincenzo, I had the same problem (it's fun playing with orca... :P ) but would never have suspected orca to crash my openoffice installation.

Same problem in Ubuntu Intrepid (8.10):
Ubuntu OpenOffice.org 2.4.1
openoffice.org-core 1:2.4.1-11ubuntu2.1, Thu Nov 20 10:16:29 UTC 2008

The problem in a nutshell:
OpenOffice Writer
File > New > Templates and Documents > Templates > My Templates > Crash.

(OpenOffice Recovery tool says: "Click 'Next' to open the Error Report Tool". But there is no 'Next'.)

Quick fix:
System > Preferences > Assistive Technologies
Un-check 'Enable Assistive Technologies'
Then Log-Out and log back in (or reboot).

Assistive Technologies is off, but OO has crashed ever on Templates since the installation of 8.04. Took out the Ubuntu version and reinstalled it, same problem. Tried Oxygen Office, same problem. These are the installed Templates, not additional/third-party templates. If there are any other ideas, I would love to hear them.

I am having the same problem - Ubuntu 8.10 and have turned off the assistive technologies.

This seems a serious shortcoming quite beyond me to do anything about other than comment that it should be fixed to preserve OO/Ubuntu credibility.

Not a very helpful remark, I know, but I can't think of anything else to say.

Ciao,

Nigel

But can someone please report upstream?

Vincenzo,

It was reported to go-oo (ooo-build) upstream 7 months ago. They haven't been able to track down what is wrong because the issue goes away while debugging.

Chris

Thank you Chris. Can the upstream bug be linked to here or is it a closed BTS perhaps?

Vincenzo,

It already is... just look at the top on the page:

https://bugzilla.novell.com/show_bug.cgi?id=440403

This is an ooo-build issue which is why it is linked to the novell bugzilla instead of openoffice.org issue tracker.

Il giorno ven, 15/05/2009 alle 20.55 +0000, Chris Cheney ha scritto:
>
> It already is... just look at the top on the page:
>
> https://bugzilla.novell.com/show_bug.cgi?id=440403

I just didn't know that go-oo was related to novell, sorry for noise. I
thought it was the corresponding bug in Suse.

I am having the same problem Ubuntu jaunty 64bit
openoffice.org, Architecture: amd64, Version: 1:3.0.1-9ubuntu3

The 'openoffice.org-gtk' make the probleme. Do the 'openoffice.org-gtk' remove from the system and we hav'nt problem. The Template are go.

apt-cache depends openoffice.org-gtk talk
...
Kollidiert: libgtk2.0-0
Kollidiert: <oooqs-kde>
Kollidiert: <ooqstart-gnome>
...

In the system is the libgtk2.0-0 version 2.16.1-0ubuntu2

The pc of my father has got the same problem.

 - 32bit
 - Ubuntu 9.04
 - 1:3.0.1-9ubuntu3

I found that starting a guest-account the templates works fine.

Removing the .openoffice.org and .openoffice.org2 directory (I think the last is an old version and not necessary to remove). It doesn't solve the problem.

hello,

Excuse me for the last message. As mentioned in the title of this bug report when the "Assistive Technologies" is enabled this problem occurs. I disabled the "Assistive Technologies" and now the templates of Openoffice.org works fine.

Martin

Vincenzo Ciancia, this issue is unreproducible in LibreOffice. Does this work for you?

lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04

apt-cache policy libreoffice-writer
libreoffice-writer:
  Installed: 1:3.3.2-1ubuntu5
  Candidate: 1:3.3.2-1ubuntu5
  Version table:
 *** 1:3.3.2-1ubuntu5 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty-updates/main i386 Packages
        500 http://us.archive.ubuntu.com/ubuntu/ natty-proposed/main i386 Packages
        100 /var/lib/dpkg/status
     1:3.3.2-1ubuntu4 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages

Vincenzo Ciancia, Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 69247
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

hi, I had this problem, turned off the accessibility stuff as suggested, (though I usually need this so that's not very convenient)
and it changed to

** (soffice:3221): WARNING **: Invalidate all children called

I have much crashing and freezing and auto save is a bit screwy too.

anyone have any clues as to whats up? Crash seems to centre on moving stuff or adding movements in my non-tech opinion. am in 10.10 with two screens and not enough possessing power

[This is an automated message.]
There are no new official OpenOffice.org releases in Ubuntu packaging anymore => Won't Fix

If the problem persists, please mark this bug as "also affects project Libreoffice" or "also affects distribution Libreoffice (Ubuntu)" if that has not happened already.

Please leave references to upstream OpenOffice.org bugs in place to allow cross pollination.

Vincenzo Ciancia, your crash report for LibreOffice is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.