Binary package “request-tracker4” in ubuntu precise

extensible trouble-ticket tracking system

 Request Tracker (RT) is a ticketing system which
 enables a group of people to intelligently and efficiently manage
 tasks, issues, and requests submitted by a community of users. It
 features web, email, and command-line interfaces (see the package
 rt4-clients).
 .
 This package provides the 4 series of RT. It can be installed alongside
 the 3.8 series without any problems.
 .
 RT is a high-level, portable, platform independent system that eases
 collaboration within organizations and makes it easy for them to take care
 of their customers.
 .
 RT manages key tasks such as the identification, prioritization,
 assignment, resolution, and notification required by
 enterprise-critical applications, including project management, help
 desk, NOC ticketing, CRM, and software development.
 .
 This package provides the core of RT.
 .
 This package supports three database types out of the box: MySQL,
 PostgreSQL and SQLite. In order to support a zero-configuration install,
 SQLite will be used by default, but is not recommended for production
 use. Please see /usr/share/doc/request-tracker4/NOTES.Debian for more
 details and consider installing rt4-db-postgresql or rt4-db-mysql at
 the same time as this package.