hp-toolbox hangs with transparent window

Bug #1014701 reported by Christopher
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Launching the toolbox produces a transparent window that disappears and reappears; each time lower down the desktop. The only way to stop it is by ending the process.

This is a regression as it was working well in Precise.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: hplip 3.12.4-2
ProcVersionSignature: Ubuntu 3.4.0-5.11-generic 3.4.0
Uname: Linux 3.4.0-5-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.2.3-0ubuntu4
Architecture: amd64
Date: Mon Jun 18 11:08:40 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha amd64 (20110803.1)
Lpstat:
 device for CLP-500: usb://Samsung/CLP-500?serial=2U61B1BX603212J.
 device for Officejet-4500-G510g-m: hp:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
 device for Officejet-4500-G510g-m-Fax: hpfax:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
MachineType: LENOVO 4311
Papersize: letter
PpdFiles:
 CLP-500: Samsung CLP-500, 2.0.0
 Officejet-4500-G510g-m: HP Officejet 4500 g510g-m, hpcups 3.12.4
 Officejet-4500-G510g-m-Fax: HP Fax hpcups
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.4.0-5-generic root=UUID=935151a7-3e66-4281-b03c-3e5543b35bbb ro quiet splash
SourcePackage: hplip
UpgradeStatus: Upgraded to quantal on 2012-06-15 (2 days ago)
dmi.bios.date: 09/07/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 36CN19WW(V2.05)
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Guam
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnLENOVO:bvr36CN19WW(V2.05):bd09/07/2010:svnLENOVO:pn4311:pvrIdeaPadZ565:rvnLENOVO:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: 4311
dmi.product.version: IdeaPad Z565
dmi.sys.vendor: LENOVO

Revision history for this message
Christopher (soft-kristal) wrote :
Revision history for this message
Christopher (soft-kristal) wrote :

I deleted and reinstalled my all-in-one and tried to start the toolbox again but got a system problem. As I have been unable to report bugs properly for the past few days due to an apport bug, I can only attach which logs you need to see.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status: New → Confirmed
Revision history for this message
Michele Olivo (micheleolivo) wrote :

Same problem in 32bit version.

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