Ubuntu
ubuntu-docs package

package ubuntu-docs 14.04.3 failed to install/upgrade: failed to stat (dereference) existing symlink `/usr/share/help/uz/ubuntu-help/user-forgottenpassword.page': Input/output error

Bug #1346809 reported by Paul-marshall
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-docs (Ubuntu)
Invalid
Low
Unassigned

Bug Description

This happens every time I try to udate using the software updater, I've tried to clean it using apt-get cle3an and automremove, but it does'nt work.

I now generally untick it under the software updater so that the rest of the updates can work without a problem

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: ubuntu-docs 14.04.3
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
Date: Tue Jul 22 09:41:30 2014
DuplicateSignature: package:ubuntu-docs:14.04.3:failed to stat (dereference) existing symlink `/usr/share/help/uz/ubuntu-help/user-forgottenpassword.page': Input/output error
ErrorMessage: failed to stat (dereference) existing symlink `/usr/share/help/uz/ubuntu-help/user-forgottenpassword.page': Input/output error
InstallationDate: Installed on 2014-04-18 (94 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
PackageArchitecture: all
SourcePackage: ubuntu-docs
Title: package ubuntu-docs 14.04.3 failed to install/upgrade: failed to stat (dereference) existing symlink `/usr/share/help/uz/ubuntu-help/user-forgottenpassword.page': Input/output error
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Paul-marshall (paul-marshall) wrote :
Apport retracing service (apport)
tags: removed: need-duplicate-check
Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Thanks for your report.

This kind of issue happens from time to time, and personally I find it frustrating since I have no idea how to fix it.

I wonder.. Did you possibly check out that symlink? Do you see anything odd with it?

What happens if you delete the link and then try to install ubuntu-docs?

And if that doesn't help, can you please try remove the package and then install it again?

Changed in ubuntu-docs (Ubuntu):
status: New → Incomplete
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your dmesg attachment in this bug report it seems that there is a problem with your hardware. I recommend performing a back up and then investigating the situation. Measures you might take include checking cable connections and using software tools to investigate the health of your hardware. In the event that is is not in fact an error with your hardware please set the bug's status back to New. Thanks and good luck!

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: hardware-error
Changed in ubuntu-docs (Ubuntu):
importance: Undecided → Low
status: Incomplete → Invalid
Revision history for this message
Paul Marshall (r-paul-marshall) wrote : Re: [Bug 1346809] Re: package ubuntu-docs 14.04.3 failed to install/upgrade: failed to stat (dereference) existing symlink `/usr/share/help/uz/ubuntu-help/user-forgottenpassword.page': Input/output error

Hi Gunnar

I went into Synaptic and completely removed the package, then did an
update and re-installed it, it worked, cured the problem

Thanks

Regards

PaulM

On 22/07/14 10:18, Gunnar Hjalmarsson wrote:
> Thanks for your report.
>
> This kind of issue happens from time to time, and personally I find it
> frustrating since I have no idea how to fix it.
>
> I wonder.. Did you possibly check out that symlink? Do you see anything
> odd with it?
>
> What happens if you delete the link and then try to install ubuntu-docs?
>
> And if that doesn't help, can you please try remove the package and then
> install it again?
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Status: New => Incomplete
>

Revision history for this message
Paul Marshall (r-paul-marshall) wrote :

Hi Gunnar

I went into Synaptic and completely removed the package, then did an
update and re-installed it, it worked, cured the problem

Thanks

Regards

PaulM

On 22/07/14 10:18, Gunnar Hjalmarsson wrote:
> Thanks for your report.
>
> This kind of issue happens from time to time, and personally I find it
> frustrating since I have no idea how to fix it.
>
> I wonder.. Did you possibly check out that symlink? Do you see anything
> odd with it?
>
> What happens if you delete the link and then try to install ubuntu-docs?
>
> And if that doesn't help, can you please try remove the package and then
> install it again?
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Status: New => Incomplete
>

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Thanks for letting us know. The bot suspects a hardware problem, so it's probably a good idea to check that out somehow.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.