unable to burn a DVD due to input/output errors

i have attached dmesg and lsmod

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at [WWW] https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in k3b.

jdong has suggesd that its a dma issue so i would assume its a kernel issue cant find the right package

Should be marked against the kernel, not the burning frontend. dmesg shows some nasty errors relating to his IDE drivers, beyond my scope of expretise.

added kern.log

Nov 12 18:02:28 zens-pc kernel: [ 1323.433674] ata2.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x2 frozen
Nov 12 18:02:28 zens-pc kernel: [ 1323.433756] ata2.00: cmd a0/01:00:00:00:00/00:00:00:00:00/a0 tag 0 cdb 0x2a data 32768 out
Nov 12 18:02:28 zens-pc kernel: [ 1323.433759] res 40/00:02:00:18:00/00:00:00:00:00/a0 Emask 0x4 (timeout)
Nov 12 18:02:33 zens-pc kernel: [ 1328.473276] ata2: port is slow to respond, please be patient (Status 0xd0)
Nov 12 18:02:38 zens-pc kernel: [ 1333.456937] ata2: device not ready (errno=-16), forcing hardreset
Nov 12 18:02:38 zens-pc kernel: [ 1333.456946] ata2: soft resetting port
Nov 12 18:02:40 zens-pc kernel: [ 1335.461059] ata2.00: configured for UDMA/66
Nov 12 18:02:40 zens-pc kernel: [ 1335.478644] ata2.01: configured for UDMA/100
Nov 12 18:02:40 zens-pc kernel: [ 1335.478687] ata2: EH complete
i would get the same error in feisty
but it would burn the second time no problum

Nov 12 18:05:08 zens-pc kernel: [ 1483.916331] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.916341] Buffer I/O error on device sr0, logical block 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.918223] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.918233] Buffer I/O error on device sr0, logical block 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.919773] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.919783] Buffer I/O error on device sr0, logical block 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.954024] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.954035] Buffer I/O error on device sr0, logical block 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.955674] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.955683] Buffer I/O error on device sr0, logical block 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.957365] end_request: I/O error, dev sr0, sector 0
Nov 12 18:05:08 zens-pc kernel: [ 1483.957375] Buffer I/O error on device sr0, logical block 0

Hi,

i get the exact same error. I also get this in Fedora 8, btw, so it's not something that got merged in by Ubuntu per se.
If you follow this link here: http://www.linuxforen.de/forums/showthread.php?t=245380 you'll find someone with similar errors using Mandriva (it's in German).

It might a problem with the kernel upstream: I don't remember my drive being called /dev/sr0 before started using the newest kernels. I think CD writers had similar, SCSI like names in the 2.4.x days, when we used SCSI-emulation. Maybe there is a problem with SCSI-to-ATA?

Not sure whether it's a dupe either way, but bug 15424 (made against dvd+rw-tools) seems related. I made links in comments from here to there and back, hoping someone who knows more about this might find the information in both bugs useful.

its the module in the kernel ata_piix
it seems to be broke

and thay wont fix it for gutsy either

Thank you for taking the time to report this bug and helping to make Ubuntu better. The Hardy Heron Alpha series was recently released. Alpha2 and subsequent releases contain an updated version of the kernel. You can download and try the new Hardy Heron Alpha release from http://cdimage.ubuntu.com/releases/hardy/ . Please note that Alpha3 will be released within the next day or two so you many want to wait. You should be able to then test this bug with the new kernel on the LiveCD. If you can, please verify if this bug still exists or not and report back your results. General information regarding the release can also be found here: http://www.ubuntu.com/testing/ . Thanks!

This bug report is being closed because we received no response to the last inquiry for information. Please reopen it if this is still an issue in the current Ubuntu release. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Please don't hesitate to submit bug reports in the future, we really appreciate it. Thanks again!

I tried installing Hardy beta, then I tried messing with my BIOS (http://linux-ata.org/faq.html#combined), I tried combined_mode kernel parameters, but nothing works. I didn't try recompiling my kernel yet though... I am reopening this bug, because upgrading to Hardy beta and 2.6.24 does not help.

Sorry for the late response btw.

See my last post on this bug. Upgrade to Hardy and 2.6.24 does not solve this. Error remains the same as mentioned in original report.

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description doesn't yet have enough information.
Please include as attachments the following additional information, if you have not already done so (please pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command 'uname -a' in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command 'dmesg > dmesg.log' and attach the resulting file 'dmesg.log' to this bug report.
3. Please run the command 'sudo lspci -vvnn > lspci-vvnn.log' and attach the resulting file 'lspci-vvnn.log' to this bug report.
For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks in advance!

errors reman the same on hardy can not burn dvd isos
i have played the wzzrd's sugestion nothing
tho it acts like its burrning but thare is nothen on the disk not even in winxp thru vmware

I really needed to burn some stuff recently, so I installed Win2k on my box. I tried burning with the DVD I used for my tests in Linux and got more or less same error as above.
Retrying with a new DVD worked. I'm a bit out of DVD's atm, but the whole problem *might* have something to do with really bad quality DVD's (is Verbatim that bad?)

I'm a bit out of DL DVD's atm, so I can't really recreate the error situation on Linux. Will do at the first possible situation.

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

My DVD writer had stopped working since 8.04. Now, after upgrading to 8.10, the same probelm still prevent me from burning DVD.

I tried with K3b and Brasero, both of them failed with error message

:-[ WRITE@LBA=0h failed with SK=0h/ASC=00h/ACQ=02h]: Input/output error
:-( write failed: Input/output error

I recompiled a copy of cdrtools-beta.tar.gz and installed it at /opt/schily, K3b recognized them and used the new binaries for DVD burning, but it did not help, the burning failed with the same error message.

I downloaded a trial version of Nero Linux 3, and burn the same project, the DVD was burned successfully, which indicated that my dvd burner was fine.

The k3b log and dmsg output are attached. I am greatly appreciated of this issue can be fixed asap.

dmsg output

dmsg output

dmesg output

It happened with several kernel versions and both frontends that I use (k3band brasero). So it might be a problem with growisofs. And it's a random problem, because sometimes it records just OK.

From /var/log/messages

Nov 25 01:42:41 host kernel: [ 6775.436042] ata4: soft resetting link
Nov 25 01:42:41 host kernel: [ 6775.616243] ata4.00: configured for UDMA/33
Nov 25 01:42:41 host kernel: [ 6775.616279] ata4: EH complete

System
-----------------------
K3b Version: 1.0.5

KDE Version: 3.5.10
QT Version: 3.3.8b
Kernel: 2.6.27-10-generic
Devices
-----------------------
HL-DT-ST DVDRAM GSA-4167B DL12 (/dev/scd0, ) [CD-R, CD-RW, CD-ROM, DVD-ROM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL] [DVD-ROM, DVD-R Seqüencial, DVD-R de Dupla Camada Seqüencial, DVD-R de Dupla Camada com Salto, DVD-RAM, DVD-RW em Sobrescrita Restrita, DVD-RW Seqüencial, DVD+RW, DVD+R, DVD+R de Dupla Camada, CD-ROM, CD-R, CD-RW] [SAO, TAO, RAW, SAO/R96P, SAO/R96R, RAW/R16, RAW/R96P, RAW/R96R, Sobrescrita Restrita]

Burned media
-----------------------
DVD+R
DVD+R

Used versions
-----------------------
growisofs: 7.1
growisofs: 7.1

growisofs
-----------------------
Executing 'builtin_dd if=/dev/fd/0 of=/dev/scd0 obs=32k seek=0'
/dev/scd0: "Current Write Speed" is 16.4x1352KBps.
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
:-[ WRITE@LBA=0h failed with SK=0h/ASC=00h/ACQ=02h]: Input/output error
:-( write failed: Input/output error

OK, now you can tell that I'm crazy. I just "step over the error" and DVD was recorded fine. As you can see at the end of this, gxine recognized the DVD (but 'hald' was unable to "automount" ).

bremm@host:~$ growisofs -dvd-compat -Z /dev/scd0=downloads/ktorrent/Meus/Russo\ IV/russo_iv.iso
Executing 'builtin_dd if=downloads/ktorrent/Meus/Russo IV/russo_iv.iso of=/dev/scd0 obs=32k seek=0'
/dev/scd0: "Current Write Speed" is 16.4x1352KBps.
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
          0/1877118976 ( 0.0%) @0x, remaining ??:?? RBU 100.0% UBU 0.0%
:-[ WRITE@LBA=0h failed with SK=0h/ASC=00h/ACQ=02h]: Input/output error
:-( write failed: Input/output error
bremm@host:~$ growisofs -dvd-compat -Z /dev/scd0=downloads/ktorrent/Meus/Russo\ IV/russo_iv.iso
Executing 'builtin_dd if=downloads/ktorrent/Meus/Russo IV/russo_iv.iso of=/dev/scd0 obs=32k seek=0'
/dev/scd0: "Current Write Speed" is 16.4x1352KBps.
    1114112/1877118976 ( 0.1%) @0.2x, remaining 168:23 RBU 100.0% UBU 2.9%
   25133056/1877118976 ( 1.3%) @5.2x, remaining 11:03 RBU 100.0% UBU 55.9%
   58949632/1877118976 ( 3.1%) @7.3x, remaining 6:40 RBU 99.9% UBU 100.0%
   93290496/1877118976 ( 5.0%) @7.4x, remaining 5:05 RBU 100.0% UBU 82.4%
  128221184/1877118976 ( 6.8%) @7.6x, remaining 4:19 RBU 99.9% UBU 91.2%
  163676160/1877118976 ( 8.7%) @7.7x, remaining 4:00 RBU 100.0% UBU 97.1%
  199720960/1877118976 (10.6%) @7.8x, remaining 3:38 RBU 100.0% UBU 91.2%
  236290048/1877118976 (12.6%) @7.9x, remaining 3:21 RBU 100.0% UBU 88.2%
  273416192/1877118976 (14.6%) @8.0x, remaining 3:13 RBU 100.0% UBU 88.2%
  307167232/1877118976 (16.4%) @7.3x, remaining 3:03 RBU 100.0% UBU 76.5%
  345374720/1877118976 (18.4%) @8.3x, remaining 2:52 RBU 99.9% UBU 85.3%
  384106496/1877118976 (20.5%) @8.4x, remaining 2:47 RBU 100.0% UBU 85.3%
  423395328/1877118976 (22.6%) @8.5x, remaining 2:37 RBU 99.9% UBU 85.3%
  463077376/1877118976 (24.7%) @8.6x, remaining 2:29 RBU 100.0% UBU 82.4%
  503349248/18771...

I have the same problem writing DVD-R no matter how I do it.

However, someone said they had success with DVD+RW and DVD-RW so
I tried DVD+RW and the DVD copy in k3b worked just fine.

Problem exists in Brasero, gnomebake, and k3b so perhaps growfs
is the culprit.

In any case what can I do to help.

I'm having similar troubles since upgrading to Ibex/8.10. Sometimes my computer gets stuck in a loop of failure trying to identify or mount my DVD burner at boot time (if a disc is present), sometimes it fails trying to mount the disc in Gnome (as in Bug #295795), sometimes the drive doesn't seem present at all, sometimes everything seems ok until I try to burn, and sometimes--rarely--do I succeed at having the burner and blank media recognized, and a burn completed successfully. I usually use k3b, but have tried Brasero with similar problems.

I agree with wzzrd that I don't recall this drive being sr0 before the upgrade. It is an IDE drive, and I think it was one of the hd[x] devices.

Relevant info follows.

Linux 2.6.27-9-generic #1 SMP Thu Nov 20 21:57:00 UTC 2008 i686 GNU/Linux
Lite-On SOHW-1673S 16x DVD+/-R, 8x +RW, 6x -RW, 4x DL, 48x CD
Taiyo-Yuden 8x DVD+R media, Memorex DVD+RW 8x, et al.
growisofs version 7.1

At present, I think my system sees the drive ("eject /dev/sr0" works), but failed to recognize the blank media when inserted. It thought about it for a while, and then stopped. k3b prompted me to insert a blank media.

I'll attach additional logs, if requested, as I encounter the various symptoms of this bug. I'll do whatever I can to help, because this has been a real blemish on Ibex.

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

Found same error:

uname -a output:
Linux universe-laptop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

Trying to burn DVD, and it times out after two mins with:

growisofs
-----------------------
Executing 'builtin_dd if=/dev/fd/0 of=/dev/sr0 obs=32k seek=0'
:-[ GET EVENT failed with SK=0h/ASC=00h/ACQ=03h]: Input/output error
:-( unable to GET FEATURE 21h: Input/output error

Drive will no longer show that it's mounted, and cannot be ejected. I have to use the "pin" eject, or logout in order to eject the disc from the drive. In either case the drive will not mount again. For that, I have to reboot (since I don't know any better) in order to have the disc mount again.

Cannot burn in any other apps that I've tried (brasero and gnomebaker), both time out in a similar manner.

Bug still existent in Jaunty. Same problem. Same outputs. Same Dmesg. Had this problem since Hardy now.

nobody want to look into this? this seems to be a really serious problem, and everybody got effected, please bump the priority for this bug.

http://www.google.com/search?hl=en&q=WRITE%40LBA%3D0h+failed+with+SK%3D0h%2FASC%3D00h%2FACQ%3D02h

Ive had this problem with K3b and Brasero. It tends to happen to me more when burning dual layer dvd+r than when buring regular dvd-r for which it rarely happens.

Linux sgsgthdth 2.6.28-14-generic #47-Ubuntu SMP Sat Jul 25 01:19:55 UTC 2009 x86_64 GNU/Linux

Ok so I have upgraded the firmware on my dvd burner to eliminate that as a source of the problem and im still having the same issue.

I did some further research and found discussion of the same problem on the package's mailing list:

http://lists.debian.org/cdwrite/2009/01/ [Thread Listing]
http://lists.debian.org/cdwrite/2009/01/msg00026.html [Specific Response]

There was a developer there that suggested a test for the problem. I tried downloading the source but I was unable to apply all the necessary patches to the package from the repos in order to test his suggestion.

One thing I noticed, but am not sure if its the problem, is the way the burning looked on the DVD+DL when it failed. Im not sure if its supposed to burn continuously from the center out in ring, but the failed dvd had huge gaps in writing where you can visible see it skipped a lot of space, went out further and started writing and repeated. So if its not supposed to leave gaps between rings then that means its most likely hitting the outer edge before its supposed to while writing, but im no expert on this, just making an educated guess.

In my search for a non growisofs burning application I installed the latest Nero 3 Linux demo and although it was a bit slow it did manage to burn the DVD+DL fine so it doesnt appear to be an issue with my drive and media incompatibility.

Can someone please mark this as a bug of dvd+rw-tools.

Hy,

I also had all the issues discussed here with Lenny in combination with a SATA-Burner and Duallayer DVD+R. Now I installed Kernel 2.6.30 from backports. I still have a bunch of errors when burning, but burning works well again! So I think these issues depending on kernel/drivers in 2.6.26.

Hope that helps.