Ubuntu
whoopsie package

whoopsie cannot report crash reports from live environment

Bug #2036441 reported by Brian Murray
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
whoopsie (Ubuntu)
New
High
Unassigned
Mantic
New
High
Unassigned

Bug Description

The .uploaded file corresponding to a crash report had NULL for its contents so I used journalctl to find information about whoopsie and saw the following:

Sep 18 15:28:42 ubuntu systemd[1]: Started whoopsie.service - crash report submission.
Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Using lock path: /var/lock/whoopsie/lock
Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Parsing /var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash.
Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Unable to parse report (/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash): /var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash could not be opened.
Sep 18 15:28:42 ubuntu systemd[1]: whoopsie.service: Deactivated successfully.

This was on an Ubuntu daily-legacy image dated 20230918.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: whoopsie 0.2.77
ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
Uname: Linux 6.5.0-5-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.482
CrashReports:
 600:109:116:5:2023-09-18 15:28:42.434625080 +0000:2023-09-18 15:30:28.058067902 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.uploaded
 644:1000:1000:0:2023-09-18 15:28:11.774841581 +0000:2023-09-18 15:28:11.774841581 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.upload
 640:1000:1000:650635:2023-09-18 15:25:02.717362880 +0000:2023-09-18 15:28:42.410625168 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash
 640:1000:116:181411:2023-09-18 15:21:05.423967599 +0000:2023-09-18 15:21:06.423967599 +0000:/var/crash/_usr_bin_gnome-shell.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Mon Sep 18 15:31:48 2023
LiveMediaBuild: Ubuntu Legacy 23.10 "Mantic Minotaur" - Daily amd64 (20230918)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
RelatedPackageVersions: apport-noui N/A
SourcePackage: whoopsie
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Brian Murray (brian-murray) wrote :
tags: added: cuqa-manual-testing rls-mm-incoming
Revision history for this message
Benjamin Drung (bdrung) wrote :

If I read CrashReports correctly /var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash is owned by 1000:1000 and has permission 640. So only user 1000 can read it. Isn't whoopsie running as root?

Brian Murray (brian-murray)
Changed in whoopsie (Ubuntu):
importance: Undecided → High
Julian Andres Klode (juliank)
tags: added: foundations-todo
removed: rls-mm-incoming
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