046d:c051 Lucid - Mouse stops working after shortly after login

Bug #571534 reported by jollywollup
88
This bug affects 18 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

My issue is similar to #304475, but I was asked to file a new bug report for my specific hardware.

The problem is that several minutes after login, my logitech USB mouse stops working correctly. First, left-click functionality is lost, and right when its lost the mouse acts as if I'm holding down the left-click button (eg if the mouse fails while on Firefox, if I drag the mouse around it will highlight all of the text in the web page - without me pressing any buttons). When the left-click functionality first drops, I can still click around with the right click, but soon that functionality gets lost as well.

To remedy the problem, I use sudo service gdm restart. When Ubuntu logs me back in, the mouse works without a problem for the remainder of the session.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-21-generic 2.6.32-21.32
Regression: Yes
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pete 1744 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0600000 irq 22'
   Mixer name : 'Conexant CX20561 (Hermosa)'
   Components : 'HDA:14f15051,1179ff5b,00100000'
   Controls : 14
   Simple ctrls : 7
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf0210000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed Apr 28 20:21:47 2010
Frequency: Once a day.
HibernationDevice: RESUME=UUID=e5b38065-2774-4e20-98d1-a4ec0b71332b
MachineType: TOSHIBA Satellite P305
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=94466434-d5e0-45c2-bb07-9592542d4508 ro quiet splash
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
WifiSyslog:

WpaSupplicantLog:

dmi.bios.date: 09/23/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V3.90
dmi.board.name: Satellite P305
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV3.90:bd09/23/2008:svnTOSHIBA:pnSatelliteP305:pvrPSPC4U-05F023:rvnTOSHIBA:rnSatelliteP305:rvrNotApplicable:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Satellite P305
dmi.product.version: PSPC4U-05F023
dmi.sys.vendor: TOSHIBA

Revision history for this message
jollywollup (jollywollup) wrote :
Revision history for this message
jollywollup (jollywollup) wrote :

As further info, this bug did not affect me when I was using Ubuntu 9.04. The problem started after I upgraded to 9.10, and continued through the 10.04 development cycle. There might be quite a few people who migrate from 8.04 to 10.04 that will encounter this bug.

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi jollywollup,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jan Ekholm (jan-ekholm) wrote :

I would say this is the same bug I see on Kubuntu Lucid. After a while (could be an hour or more) the mouse buttons seem to stop working. They work in some places, but it's very random. In Firefox the mouse works quite ok, but not fully. In KDE the mouse mostly works for selecting text, but window switching and any other activities do not work at all. The middle and right mouse buttons do not work anywhere.

The only way to actually fix this is to reboot or zap the X11 server.

Revision history for this message
David Ireland (cuervo274) wrote :

Same bug affects me. Hp Pavilion DV6000 Logitech USB optical mouse. No such problem until Lucid install

Revision history for this message
Roman Yepishev (rye) wrote :

Could that be the touchpad malfunctioning and sending left click event (and forgetting to clear the bit)?
Does it happen when touchpad is turned off?

BTW, i am on Lucid, x86-64 / AlpsPS/2 ALPS GlidePoint and just experienced this bug.

Revision history for this message
E. Lewis (ed-lewis) wrote :

It is effecting me randomly with the left mouse click event disappearing.
I do not know if it is operator error (hands dragging over a touch pad (Dell Latitude D820) while typing in the "wrong" keys). I use emacs a lot, the trouble generally occurs during an emacs session.
I never experienced this problem at all on Ubuntu 8.04 (Hardy). Could it be related to emacs 23 which is an upgrade from emacs on Hardy. I do not know.
Hope these comments help others in the community.

Revision history for this message
jollywollup (jollywollup) wrote :

Performing upstream testing tonight, we'll see if that fixes the problem. I'm really hoping we can get this fixed. I see that some people upgrading from 8.04 are running into the same issue.

Revision history for this message
jollywollup (jollywollup) wrote :

Tested on 2.6.34-020634rc7-generic, issue still there.

tags: removed: needs-upstream-testing
Revision history for this message
Caracol (masirmo03) wrote :

Hi all.This happens to me too. After making a clean install of Lucid, everything worked nice. 2 days ago did an update and mouse stops to work after suspend/resume, and the workaround was to disconnect and connect it. After connecting again worked. Touchpad has worked always for me.

 But... Today, did an update, that included some kernel revision, and right now i can disconnect and connect mouse and that doesn't work any more. Its a small optical mouse... the light blinks once in a while. Rebooted and mouse is freezing right from the beginning... can only move mousepointer through touchpad.

 Tried to add usb_storage and usbhid to /etc/modules but no way. I never had problems with mouse... this is really frustrating, as i hate every laptop's touchpad. DAM UPDATES ! Forgot to say ... i have Lucid installed on a netbook ASUS Eee PC 1005ha

Revision history for this message
Jan Ekholm (chakie) wrote :

Ok, I have the same issue on two totally different systems: AMD64 and and 32 bit Intel something. Both are updated from older Kubuntu versions and both have all available updates since then applied. Still happens regularly and up to five times per day. Needless to say it makes serious work quite annoying.

Yanking the mouse out and in is no cure.

I see this bug has quitened down, is it fixed for you guys or are you just limping along?

Revision history for this message
jollywollup (jollywollup) wrote :

Still limping along Jan. I've tested the upstream kernel, but that didn't help. I'm not sure what else I can do, except wait for a developer/maintainer to check this out.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Jan Ekholm (chakie) wrote :

I may be onto something here. At least I haven't seen it now for a week since i disabled mouse gestures. I'm a heavy gesture user especially in browsers and use them without really thinking. Somehow I had the feeling that I had always done something in Firefox, Konqueror or Rekonq when the mouse died. So, i disabled gestured (System settings -> Input Actions -> Gestures) and haven't seen it since.

If I still see the error I'll mention it here, but it seems to not be related to anything as low level as the kernel, but more a desktop problem.

Revision history for this message
jollywollup (jollywollup) wrote :

That sounds encouraging, I'll have to try it out when I get home. I don't use gestures at all, but I bet the settings are enabled on my computer... hope this turns out to be the problem.

Revision history for this message
jollywollup (jollywollup) wrote :

Jan - I use Ubuntu rather than Kubuntu, do you know where I would be able to find gestures? I'm not sure gnome even has this as an option.

Have you run into the problem again?

Revision history for this message
sdaau (sd-imi) wrote :

Just to mention that I'm affected by this bug on my MSI Wind netbook - usually after suspend, mouse ( Logitech USB ) stops responding to clicks - interestingly, usually it starts by ignoring clicks on window title bars (i.e. I cannot move windows anymore by left click and dragging) although for a while, clicks may still be registered inside a program (i.e. Scite) or by clicking the window entries on the bottom bar - however, after a while, mouse responsivity dies, and I have to do 'sudo service gdm restart' to get mouse back ( unfortunately, this command closes all possible programs and logs you off ) ...

Funnily, I haven't seen this problem on my Lucid desktop (upgraded from 9.10 - whereas the netbooks first OS was Lucid) - where additionally, mouse gestures applet (actually, 'Dwell Click') is enabled ??!

Revision history for this message
jollywollup (jollywollup) wrote :

sdaau, does your Lucid desktop use a Logitech USB mouse?

If not, would you mind plugging your Logitech mouse from the netbook into your desktop, and see if the problem then occurs on the desktop? I'm curious if this is only happening with Logitech mice.

Revision history for this message
sdaau (sd-imi) wrote :

Hi jollywollup,

I just had this problem again, and came back to the thread (trying to navigate Firefox by keyboard, lol) to see if there's everything new! :) So I could do a little test...

On the laptop, my default mouse is a wireless Logitech, with one of these smallest 'nano' receivers (sorry, can't find the model numbers written anywhere on my mice, so cannot provide them now). This one, again today, stopped responding to mouse clicks.

So I disconnected it, and plugged in the 'desktop' mouse, which is also a wireless Logitech (however an older one, with one of those bigger USB receivers). I connected it to the same USB port that the 'default' mouse uses - this mouse could move the pointer without problems; however, it still did not respond to mouse clicks..

Finally, I have yet another Logitech mouse, even older - but this one is wired. So I unplugged the 'desktop' mouse, plugged the 'wired' mouse in the same USB port - and same thing again; clicks are ignored, but mouse pointer is moved all right...

Needless to say, haven't tried it yet to run entire session from computer power up onwards, and see if this occurs again...

By the way - would anyone know which driver (or service) is responsible for the mouse in Ubuntu? Occasionally, when this 'mouse clicks ignored' situation occurs, I can still do Alt+F2 or Alt-tab (but sometimes not, I should mention); and then I could start up gnome-terminal, and possibly do a "sudo modprobe -r ... / sudo modprobe ..." or "sudo service ... restart" - if I only knew the name of the driver/service to call! (again, 'sudo service gdm restart' does fix the problem with the clicks - but it logs off the user back to the starting screen, closing all running programs in the process; what I'd like is to restart a driver/service without closing all the running programs).

Also, I should mention that when the mouse clicks stop responding, so does the scroll wheel as well.. Also, usually the situation starts occurring when I'm either in Firefox (although I keep the vanilla version installed, I actually use Mozilla's version) or in Scite.

Well, hope this sheds some more light - let me know if I can provide some other info....

Cheers!

Revision history for this message
sdaau (sd-imi) wrote :

PS: forgot to add after above "same USB port - and same thing again; clicks are ignored, but mouse pointer is moved all right..." : "... then, I unplugged the wired mouse, and plugged it in a different USB port - and the problem with the mouse clicks not responded to still persisted. "

Also, here is what lsusb reports for the mice:

the desktop 'nano' mouse:
Bus 002 Device 005: ID 046d:c526 Logitech, Inc. MX Revolution Cordless Mouse

older wireless 'bigger USB' mouse
Bus 002 Device 005: ID 046d:c510 Logitech, Inc. Cordless Mouse

'wired' mouse
Bus 005 Device 003: ID 046d:c040 Logitech, Inc. Corded Tilt-Wheel Mouse

Revision history for this message
sdaau (sd-imi) wrote :

Ok, I think this is the first time I recovered from this kind of freeze, partly thanks to this comment:

> does anyone know the fix for ubuntu 10.04?
> Ive seen this problem with many many
> distro's and have been unable to find a fix
> for ubuntu. It appears to be a problem with
> the usb port, if i unplug my mouse dongle
> and move it to a diff usb port the problem
> seems to go away, until it happens again.

from 'Keep getting "Could not grab your mouse" error messag' -
http://www.linuxquestions.org/questions/linux-newbie-8/keep-getting-could-not-grab-your-mouse-error-messag-698766/

So, the mouse (in this case the 'MX Revolution Cordless Mouse') froze, and first thing I did was go to first console via Alt-F1, logged in there, and issued:

$ sudo modprobe -r usbhid
$ sudo modprobe usbhid

This recovered the clicking, once I was back at the desktop, for a short while - but then it started failing again...

After that, I unplugged the USB dongle, and plugged it back in - and now it seems the mouse responds to clicks in a more stable fashion... (I'm rebooting now anyways - but at least its nice being able to save your work :) )

Well, hope this may help,
Cheers!

Revision history for this message
sdaau (sd-imi) wrote :

One more thing about this: as I may have said, I am getting this problem mostly on my netbook, which also has a touchpad. As the keyboard is small, I actually have to hold my thumb up, so that I do not accidentaly "step" on the touchpad - which is otherwise sensitive to static electricity.

Well, I have recently noticed that sometimes I my thumb apparently gets tired, and starts resting on the touchpad. I haven't really tested this - but this (the thumb resting on the touchpad for a few seconds) seems to somehow freeze the mouse clicks also; so the last couple of freezes, I'd simply try to press the 'right-click' button on the touchpad, and I'd get the mouse clicks unfrozen as well ?!

Anyways, just thought I'd jot this down...

Cheers!

Revision history for this message
leps (patrick-lepore) wrote :

Any movement on this bug? I'm still seeing this in 10.04.1

Revision history for this message
Henry Nee (hpc-nee) wrote :

I have been using 10.04LTS on two machines, and just installed it again on a Toshiba Satellite L305-S5918 for someone else. I am experiencing a similar problem where the mouse cannot click on things. Upon restart, things go back to normal. I tried using Microsoft wireless 5000 mouse, Microsoft IntelliMouse, and the touchpad on the laptop with the same result.

What happens is that the pointing device, (anyone of the above,) would lost its ability to get focus on an object. However, I can still "tab" my way around and use keyboard to execute "clicks".

I was able to finally find some additional info that may be helpful. When it fails, I can do Alt-F4 to close the application and get back to desktop, and at that point, I will re-gain control of mouse to launch another application. I then launch Sudoku, a game that comes with standard install, and found the following issue.

When I click on a square for the first time, it will get focus. I I move to another square and click, my focus will not move, but rather, the original square will get the click and gets into the number selection screen. If I do Alt-F1 to get out of the selection screen, I can move to another square using keyboard, and move the focus there, but not with the mouse click.

Now, what may be most significant find is that when the focus is moved to a second square using keyboard cursors, and I click on the mouse anywhere on screen, the click is sent to the original square, and opens up the selection screen for that square, not the new square.

On all the machines that I have 10.04LTS installed, only this one is intel based. All others have AMD solution. Another observation is that when my initial installation is completed, and the CD ejected, the screen keeps saying there is an error. I found that it should not be a concern with on line installation document, but just some more information to share.

Also, when it happens, I noticed that screen saver seems to be locked into the background. As soon as I close the focus grabbing app with AltF4, the login screen will appear. I don't think screen saver is the cause of the problem, as I have disabled it and the same problem still occurs.

Another observation. On the working machine, under System-Preference-Mouse, I have only two tabs, General, and Accessibility. On the offending one, I have three tabs, General, Accessibility, and Touchpad. I don't know why there is a Touchpad tab on the offending machine, as both machines have Touchpad on them.

I hope this could be helpful. Good hunting!

Revision history for this message
leps (patrick-lepore) wrote : Re: [Bug 571534] Re: Lucid - Mouse stops working after shortly after login

I turned off all the firefox extensions and that seems to have taken care of
it.

On Sat, Jan 15, 2011 at 10:39 PM, Henry Nee <email address hidden>wrote:

> I have been using 10.04LTS on two machines, and just installed it again
> on a Toshiba Satellite L305-S5918 for someone else. I am experiencing a
> similar problem where the mouse cannot click on things. Upon restart,
> things go back to normal. I tried using Microsoft wireless 5000 mouse,
> Microsoft IntelliMouse, and the touchpad on the laptop with the same
> result.
>
> What happens is that the pointing device, (anyone of the above,) would
> lost its ability to get focus on an object. However, I can still "tab"
> my way around and use keyboard to execute "clicks".
>
> I was able to finally find some additional info that may be helpful.
> When it fails, I can do Alt-F4 to close the application and get back to
> desktop, and at that point, I will re-gain control of mouse to launch
> another application. I then launch Sudoku, a game that comes with
> standard install, and found the following issue.
>
> When I click on a square for the first time, it will get focus. I I move
> to another square and click, my focus will not move, but rather, the
> original square will get the click and gets into the number selection
> screen. If I do Alt-F1 to get out of the selection screen, I can move to
> another square using keyboard, and move the focus there, but not with
> the mouse click.
>
> Now, what may be most significant find is that when the focus is moved
> to a second square using keyboard cursors, and I click on the mouse
> anywhere on screen, the click is sent to the original square, and opens
> up the selection screen for that square, not the new square.
>
> On all the machines that I have 10.04LTS installed, only this one is
> intel based. All others have AMD solution. Another observation is that
> when my initial installation is completed, and the CD ejected, the
> screen keeps saying there is an error. I found that it should not be a
> concern with on line installation document, but just some more
> information to share.
>
> Also, when it happens, I noticed that screen saver seems to be locked
> into the background. As soon as I close the focus grabbing app with
> AltF4, the login screen will appear. I don't think screen saver is the
> cause of the problem, as I have disabled it and the same problem still
> occurs.
>
> Another observation. On the working machine, under System-Preference-
> Mouse, I have only two tabs, General, and Accessibility. On the
> offending one, I have three tabs, General, Accessibility, and Touchpad.
> I don't know why there is a Touchpad tab on the offending machine, as
> both machines have Touchpad on them.
>
> I hope this could be helpful. Good hunting!
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/571534
>
> Title:
> Lucid - Mouse stops working after shortly after login
>

Revision history for this message
leps (patrick-lepore) wrote : Re: Lucid - Mouse stops working after shortly after login

I think I jumped the gun on my last post. I'm still seeing this. On 10.10. I will provide any logs that are requested. Please help.

Revision history for this message
carloslp (carloslp) wrote :
Revision history for this message
Rick Schippers (rick-schippersnet) wrote :

I'm experiencing the exact same problems on Ubuntu 11.04. After a reboot the mouse works fine on the gdm login screen. When I login the mouse works until I star a program. After that the left mouse button stops working. I have to do a service gdm restart and log back in to get it working again. After the gdm restart it all works fine. I can reproduce this easily as this happens on every reboot.

The machine I'm running it on is an HP 6820s laptop.

Revision history for this message
vibsin (sindre-haugen) wrote :

Had problem with mouse freeze and buttons didnt work earlier in 10.04 runing on a Lenovo U350 amd64. Had this problem for a long time, tried a lot of different thing to try to fix this. An then the problem was fixed after a reinstall and upgrade to 10.10. Its been working fine now for a long time. But last week it was back again. To get the mouse working again i have to put the system to sleep mode. then it works fine for 1 min to several hours before the problem reoccures.
Help please!

Revision history for this message
PinkShinyRose (pinkshinyrose) wrote :

I have the same problem in ubuntu 10.04 with a logitec wired usb mouse on a medion MD96970 laptop (intel): the mousebuttons stop working randomly (both buttons, the wheel and the touchpad taps and buttons).

Before the problem occurs I sometimes notice that in vuze legacy UI items from the torrent lists tend to be selected when I move over them, but when I left click on one item all other items are deselected.

The problem usually starts with the panel and the top window panes not reacting to clicks, this can be fixed by using alt+f4. Two keyboard shortcuts also stop working, those being: alt+tab and alt+f1. Alt+f1 does highlight the applications button but does not open the menu.

Shortly after reviving the panel function the mouse stops working again, this time clicks within applications do not work either. Sometimes ctrl+alt+backspace or alt+sysrq+k works, but sometimes it does not. At this point, when I try alt+f2=>"gksu reboot" I get an error message stating "Cannot grab Mouse", so I tend to fix the issue by opening terminal and "sudo reboot".

This bug seems similar to bug #41301 except that in #41301 it is mentioned that the keyboard works perfectly. So, as I think a malfunction in alt+tab is rather noticeable during a mouse defect, I decided to comment in this report.

Revision history for this message
penalvch (penalvch) wrote :

jollywollup, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

summary: - Lucid - Mouse stops working after shortly after login
+ 046d:c051 Lucid - Mouse stops working after shortly after login
tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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