unable to handle kernel NULL pointer dereference at virtual address 00000000, followed by oops

Bug #64519 reported by SFAOK
4
Affects Status Importance Assigned to Milestone
linux-source-2.6.17 (Tilix)
Invalid
Undecided
Unassigned
ubiquity (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Once again, posting as instructed by the installer :)

I've tried installing 4 times and I'm 99.9% certain this is happening at different places during the install. The PC speaker usually beeps and 2 of the 4 times I've had a crash report appear and 2 times the installer has just frozen. Here's the report, and I'll attach the requested files in a moment.

Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 166, in ?
    main()
  File "/usr/bin/ubiquity", line 161, in main
    install(sys.argv[1])
  File "/usr/bin/ubiquity", line 57, in install
    ret = wizard.run()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 304, in run
    self.process_step()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 855, in process_step
    self.progress_loop()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 630, in progress_loop
    raise RuntimeError, ("Install failed with exit code %s; see "
RuntimeError: Install failed with exit code 139; see /var/log/syslog

Many thanks,
Gary

Revision history for this message
SFAOK (gary-breavington) wrote :
Revision history for this message
SFAOK (gary-breavington) wrote :
Revision history for this message
SFAOK (gary-breavington) wrote :

I tried doing an apt-get update / upgrade before trying again and this time installation finished. I thought it might be a fluke so tried the same thing again and even with the updates, the installer still crashed.

I don't know if it's related, but I've had a couple of installer crashes before the 'Copying Files' stage. The installer is 'Scanning files' (or similar), it hits 15% and then doesn't do anything else. Sometimes the system speaker beeps, sometimes it doesnt, sometimes there's a crash report, sometimes there's not, sometimes X freezes, sometimes it doesn't... It might be the same problem as what's causing the bug reported above but unfortunately I don't have any log files to hand atm... Let me know if you want them/want me to file a separate bug report.

Revision history for this message
Thomas David (nemphis) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. You have submitted your bugreport some time ago. Have you been able to resolve this issue?

Changed in ubiquity:
status: New → Incomplete
Revision history for this message
SFAOK (gary-breavington) wrote :

Yes, this problem was encountered on a pre-release (some time ago! 6.10 I think) and was solved before release.

Revision history for this message
Thomas David (nemphis) wrote :

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Feel free to submit any future bugs you may find.

Changed in ubiquity:
status: Incomplete → Fix Released
Changed in linux-source-2.6.17:
status: New → Invalid
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