Ubuntu
hplip package

printing outside of the margins causes the job to stall in the queue

Bug #65622 reported by Allison Karlitskaya
2
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Invalid
Undecided
Brian Murray

Bug Description

Binary package hint: hplip-ppds

ii got a deskjet 3740 for super-cheap at staples. it works great with ubuntu except for two problems.

the problem for this bug is that if i print outside of the hard margins of the printer (ie: physical limitations) then the job just stalls in the print queue. no error, no nothing. the job just sits there forever.

if i erase the job and send another job that's inside the margins then everything is fine again.

i'm using the hplip-ppds driver (HP-DeskJet_3740-hpijs.ppd) for the printer. i'm not sure this bug belongs to this package, but it seems like a pretty good spot for it.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

What version of Ubuntu are you using?
Please provide the output of the printingbuginfo script for basic information.
The printingbuginfo script can be found here: https://wiki.ubuntu.com/PrintingBugInfoScript.

Changed in hplip:
status: Unconfirmed → Needs Info
Revision history for this message
Brian Murray (brian-murray) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and feel free to submit bug reports in the future.

Changed in hplip:
assignee: nobody → brian-murray
status: Needs Info → Rejected
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