Allow subscribing to a request while giving an answer

Bug #65957 reported by Francis J. Lacoste
4
Affects Status Importance Assigned to Milestone
Launchpad itself
Fix Released
High
Francis J. Lacoste

Bug Description

We should allow users giving answers on a request to susbcribe at the same time they give the answer (or request new information). That way they will receive notifications on follow-up from the support request owner.

For example, if I request for more information on a support request and I don't remember to subscribe myself to the request. I won't receive any notifications when the user replied with the requested information. (The support request would appear though on the Needs Attention report.)

Tags: lp-answers
Changed in launchpad-support-tracker:
status: Unconfirmed → Confirmed
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

This is a usability short-coming.

Changed in launchpad-support-tracker:
importance: Undecided → High
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

An alternative could be to allow the possibility to assign oneself to the bug when requesting information or giving an answer. (If we fix bug 67233, this will have the similar effect, plus it favorises taking responsability for solving requests.)

Maybe we shoudl offer both options:

[ ] Assign the request to me
[X] Subscribe to the request

Revision history for this message
Francis J. Lacoste (flacoste) wrote :

After discussing this with Kiko, allowing for subscription should be enough.

Changed in launchpad-support-tracker:
assignee: nobody → flacoste
status: Confirmed → In Progress
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

RF 4334

Changed in launchpad-support-tracker:
status: In Progress → Fix Committed
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

Rolled out in 1.78 on 2007/01/03.

Changed in launchpad-support-tracker:
status: Fix Committed → Fix Released
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