Getting Started - a gripe

Bug #67036 reported by Les Roberts
10
Affects Status Importance Assigned to Milestone
Ubuntu Documentation
Fix Released
Wishlist
Unassigned
Ubuntu Website - OBSOLETE
Fix Released
Undecided
Unassigned
Ubuntu
Invalid
Undecided
Unassigned

Bug Description

I spent over 4 hours looking through the documentation, with a view to downloading the iso image of Ubuntu, to create a bootable CD. It struck me that a Windows user would not be able to follow what little info there is.
"So - Ive downloaded this iso thingy - what do I do now?"
Keep looking pal - you'll not find the answer.
The Section titled "Getting Started" offered no help whatsoever - Knoppix.net and Knoppix-std.org are both the same.

Why not produce some proper documentation that hand-holds an inexperienced Windows user, to show them EXACTLY what they need to do, and screen shot how to do it - properly?

All I can find on ALL THREE sites is what reads like badly translated techno-speak, written with the total assumption that the reader has 20 years of machine code compiling experience. Probably not the intention, but certainly how all three sites feel to the novice - who was sitting with me, watching. If you'd really like to convert Windows users to Linux - why not make things easier for them to take that initial first step?
Computer press quotes developers and extolls readers to try Linux - in whatever flavour - "because it's better than Mr Gates' products etc etc" But your websites do not get anywhere near that - by looking and feeling like exclusive clubs.
Sorry - but that's how it looks

Revision history for this message
Rich Johnson (nixternal) wrote :

the ISO image contains everything you need to create a bootable CD. If you have a CD-RW (burner), and you double click the ISO file, and the software for the burner is installed correctly, it should automatically go. If not, burning the ISO image will depend on which software you use with your burner.

Why not help us produce some proper documentation? If you have the time to write up 3 paragraphs complaining about the current state of documentation, then maybe you have the time to write 3 paragraphs explaining what an ISO is and the minimal requirements is a CD-RW, XP or burning software, and a blank CD.

However, this is not a bug, more or less a call for support. I am willing to work with you in order to get your "bootable CD" going. If you feel this is a bug, I would recommend that you open another, with more specifics, and less YELLING. Thank you.

Changed in ubuntu-doc:
status: Unconfirmed → Rejected
Revision history for this message
Rich Johnson (nixternal) wrote :

im actually changing my mind on this, as maybe we could at least direct users to information on what an ISO image is, and the options they have for "burning" the images.

Changed in ubuntu-doc:
importance: Undecided → Wishlist
status: Rejected → Confirmed
Revision history for this message
Rich Johnson (nixternal) wrote :
Changed in ubuntu-doc:
status: Confirmed → Rejected
Revision history for this message
Jonathan Jesse (jjesse) wrote :

Also new to Ubuntu 6.10 is the Switching From Windows Guide that will help you make the switch and should explain things.
THe doc-team would love to have you help out w/ documentation and the wiki and any other way you could contribute to Ubuntu

Revision history for this message
David Symons (bimberi) wrote :

The "Burning the ISO" section should be put before the mirror lists on http://www.ubuntu.com/download.

My thoughts on usability are that someone goes to ubuntu.com, clicks on download, then clicks on their country. Many won't check what's further down on the download page before heading to the mirror.

The other two sections are OK at the bottom - "Ordering Pressed CDs" at the bottom is OK because there's a link to "Shipit - Free CDs" on the top right anyway and the "Source Code" section isn't important to installation either.

Revision history for this message
Matthew East (mdke) wrote : Re: [Bug 67036] Re: Getting Started - a gripe

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* David Symons:
> The "Burning the ISO" section should be put before the mirror lists on
> http://www.ubuntu.com/download.

I agree, done.
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Revision history for this message
towsonu2003 (towsonu2003) wrote :

changing the status as per:
>> The "Burning the ISO" section should be put before the mirror lists on
>> http://www.ubuntu.com/download.

> I agree, done.

at https://launchpad.net/distros/ubuntu/+bug/67036/comments/6

Changed in ubuntu-doc:
status: Rejected → Fix Released
Revision history for this message
Matthew East (mdke) wrote :

Well, I had fixed the download page, but the bug has now been reintroduced on http://www.ubuntu.com/products/GetUbuntu/download

Revision history for this message
Matthew East (mdke) wrote :

Appears fixed.

Changed in ubuntu-website:
status: Unconfirmed → Fix Released
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