package zentyal-core 2.3.4 failed to install/upgrade: ErrorMessage: subprocess installed post-installation script returned error exit status 8

Status changed to 'Confirmed' because the bug affects multiple users.

We have found that this bug is fired by the presence of process owned by the user 'ebox' . This could be workarounded killing all ebox's process before upgrading. A fix will be published soon

This bug has been fixed already in Quantal, any chance to push this to precise-updates?

Hello Jay, or anyone else affected,

Accepted into precise-proposed. The package will build now and be available in a few hours in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please change the bug tag from verification-needed to verification-done. If it does not, change the tag to verification-failed. In either case, details of your testing will help us make a better decision.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance!

The fix for this bug has been awaiting testing feedback in the -proposed repository for precise for more than 90 days. Please test this fix and update the bug appropriately with the results. In the event that the fix for this bug is still not verified 15 days from now, the package will be removed from the -proposed repository.

Sorry, but I had to reinstall the OS. I can't test the fix. Now I use the
lastest version, and I didn't get this bug.

2013/1/24 Brian Murray <email address hidden>

> The fix for this bug has been awaiting testing feedback in the -proposed
> repository for precise for more than 90 days. Please test this fix and
> update the bug appropriately with the results. In the event that the
> fix for this bug is still not verified 15 days from now, the package
> will be removed from the -proposed repository.
>
> ** Tags added: removal-candidate
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1011148).
> https://bugs.launchpad.net/bugs/987446
>
> Title:
> package zentyal-core 2.3.4 failed to install/upgrade: ErrorMessage:
> subprocess installed post-installation script returned error exit
> status 8
>
> Status in “zentyal-core” package in Ubuntu:
> Confirmed
>
> Bug description:
> [Impact]
>
> This error affects users upgrading from anything previous to precise.
> Clean install is not affected. postinstall script exits and package is
> in a broken state, all Zentyal packages are broken as depend on
> zentyal-core.
>
> [Test Case]
>
> Upgrade from anything previous to Precise. I've reproduced it with
> Oneiric to Precise, with both do-release-upgrade and apt-get dist-
> upgrade. usermod fails to change the user home because there are still
> ebox processes running.
>
> do-release-upgrade logs available here:
> http://people.zentyal.org/~bencer/ubuntu/precise-proposed/dist-
> upgrade/screenlog.0
>
> [Regression Potential]
>
> Change code only affects upgrades, as it's only packaging scripts. Low
> risk of regressions. Successfully tested apt-get dist-upgrade and do-
> release-upgrade using this fix.
>
> [Other info]
>
> Packages going to be uploaded to 12.10 already include this fix.
>
> Package available in:
> https://launchpad.net/~bencer/+archive/zentyal-2.3-p-proposed/+files
> /zentyal-core_2.3.4precise1_source.changes
>
> [Original Description]
>
> This error happened during the update from 11.10 to 12.04, and it
> showed up again after the update was completed and the computer had
> rebooted. I will try to (re-)install zentyal-core manually now.
>
> There was another error during the update, that did not come again
> after rebooting. "ebox" had the same error as zentyal-core... I just
> wanted to mention it, maybe it is related.
>
> Thanks for such an awesome operating system, and all the time you guys
> put into it.
>
> ProblemType: Package
> DistroRelease: Ubuntu 12.04
> Package: zentyal-core 2.3.4
> ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
> Uname: Linux 3.2.0-23-generic x86_64
> ApportVersion: 2.0.1-0ubuntu5
> Architecture: amd64
> Date: Mon Apr 23 23:52:04 2012
> ErrorMessage: ErrorMessage: subprocess installed post-installation
> script returned error exit status 8
> InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64
> (20111012)
> PackageArchitecture: all
> SourcePackage: zentyal-core
> Title: package zentyal-core 2.3.4 failed to install/upgrade:
> ErrorMessage: subpro...

Just followed the testing guide, returned same error. Will work up a full error report now.

Console: -

/etc/apt$ sudo apt-get install zentyal-core/precise-proposed
Reading package lists... Done
Building dependency tree
Reading state information... Done
Selected version '2.3.4precise1' (Ubuntu:12.04/precise-proposed [all]) for 'zentyal-core'
The following packages will be upgraded:
  zentyal-core
1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
2 not fully installed or removed.
Need to get 0 B/514 kB of archives.
After this operation, 0 B of additional disk space will be used.
Setting up zentyal-core (2.3.4) ...
dpkg: error processing zentyal-core (--configure):
 subprocess installed post-installation script returned error exit status 8
dpkg: dependency problems prevent configuration of ebox:
 ebox depends on zentyal-core; however:
  Package zentyal-core is not configured yet.
dpkg: error processing ebox (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                  Errors were encountered while processing:
 zentyal-core
 ebox
E: Sub-process /usr/bin/dpkg returned an error code (1)

--------------
 uname -a
Linux PSWEB03-2 2.6.32-45-server #101-Ubuntu SMP Mon Dec 3 15:54:27 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise

------------

Because this package has failed verification, I am removing zentyal-core 2.4.3precise1 from precise-proposed. Once a working fix has been confirmed, please feel free to reupload.

I tried the upgade 10.04 => 12.04 Mai/2012 and it failed. Yesterday, nearly two years later I thought the issue shall be fixed, but my sadly the issue is still here. So I went back to 10.04 via backups.

I tried the proposed, but the package was removed, or I am doing something wrong. (zentyal-core was not found)

How can I help?

Hello all,

no updates since one month? Is the project dead?

best wishes

Hello aii,
I was trying to update my LInux to the newest version (12.04) but the zentyal packages failed to install.
Though the syatem is working well but what can I do to install the packages?
best wishes.
'NIran