Comment 2 for bug 1209339

Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote :

Hello ender,

Can you try below steps.

=> Run "hp-doctor" command in the terminal

=> Reconfigure print queue using below commands.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin"
             or
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option