Comment 22 for bug 31775

On Tue, Mar 07, 2006 at 05:30:05PM -0000, Matthew East wrote:
> Public bug report changed:
> https://launchpad.net/malone/bugs/31775
>
> Comment:
> On Tue, 2006-03-07 at 17:18 +0000, Matt Zimmerman wrote:
> What we are really getting at is the
> difference between "community" and "professional".

Correct.

> "Technical" doesn't go near that, at least in my understanding of how the
> word is generally used.

Certainly not; that isn't what I meant. "technical support" is more than
the sum of "technical" and "support".

> > There are many important distinctions between "community" support (asking
> > other users for help) and "commercial" support (technical support / helpdesk
> > services), beyond the question of money. For this reason, I think they
> > should be named more distinctly.
>
> I completely agree: indeed that is why I suggested title based on "Free
> Support" and "Commercial Support". You are right that it isn't always
> simply a question of money (subject to the caveat that there is probably
> nothing to stop a community member asking to be added to the
> marketplace, and charging for support), but I think those simple titles,
> expanded upon by tooltips along the lines of those you suggested, would
> work really well.

The only difference between those two phrases is the word "free" vs. the
word "commercial", which is solely a matter of money, which is why I am
still interested in other suggestions.

--
 - mdz