Raghu, Don, can you check all the PPD files for PostScript printers and make sure that
- for all laser printers the default tray is tray 2 and not tray 1, as tray 1 is the bypass tray which usually does not contain paper.
- manual feed is turned off by default
For example in your PPD for my HP LaserJet 3390 Tray 1 is the default tray in the PPD. If a user does not see and correct it, he will also get prompted on the printer's front panel LCD.
Raghu, Don, can you check all the PPD files for PostScript printers and make sure that
- for all laser printers the default tray is tray 2 and not tray 1, as tray 1 is the bypass tray which usually does not contain paper.
- manual feed is turned off by default
For example in your PPD for my HP LaserJet 3390 Tray 1 is the default tray in the PPD. If a user does not see and correct it, he will also get prompted on the printer's front panel LCD.