Comment 26 for bug 38442

Henrik,

Thank you for your acknowledgement and escalation of this issue. Your comments are appreicated and duly noted.
However, I believe that we will have to agree to disagree here.

That it took over a year for a "prevents Installation" issue over a year to become a "High" priority item, just isn't okay.

I appreciate your comments about impact levels and tone, but really, we've been quite generous.

Those of us posting here took the time to research our own problems, and spent the time ON the forums to find out this was a bug issue. We then took the time to find this thread, and post to you about them. This issue has already spilled over FROM the forums, so that should have been a clue to you. How many people posting on this bug were relatively new users?

We are only trying to help the Ubuntu community to be stronger, and we deserve your understanding of our frustration.
Everyone here has the same goal to make Ubuntu better. But until today, with this escalation, the issue had been largely ignored.

True, this is only one bug, but it is a larger issue is of image for Ubuntu.

When any new person (with old or unrecognzied hardware) gets introduced to Ubuntu, and this issue is the SECOND thing that they ever experience from it (possibly unsurmountable) it sets a poor tone for quality right away, and leaves a bad taste for what Ubuntu is about if they understandably they walk away in frustration.

Every person out there with "unrecognized" vid hardware (lots) or gets defaulted to 640x480 will be affected by the install screen design oversights above.

I submit that you have no truly accurate metrics on ATTEMPTED Ubuntu installtions, and that the issue is larger than the Ubuntu developers assume. You do not have the user impact data to classify this as a "small portion" of users - because they never could install it to become users. (For the record on issues above the "TABBING" technique to navigate around the pages and find the cursor or 'Next' button didn't work for my install - I tried that. Only the Alt-LeftDrag screen technique did.)

Unfortunately the inaction on this left me professionally frustrated, with no other choice but to make a row where you could hear us on your bug reporting tool instead of the forums - which we had done already. If we hurt your feelings, or stepped on your toes, then sorry - but the end justified the means, and I believe you know this. We are all working towards the same goals, and wish to see you succeed. I will not be posting any more on this topic, and am out of your hair. Thank you for your time. Good luck to us all.