Ubuntu
openoffice.org package

open office crashes on opening old files

Bug #102335 reported by brynk on 2007-04-03

Affects		Status	Importance	Assigned to	Milestone
	openoffice.org (Ubuntu)	Invalid	Undecided	Brian Murray

Bug Description

Binary package hint: openoffice.org

I just updated to the latest version of open office (2.2.0). Now when i try to open certain files it crashes, but I can open other files. I think the files I can't open all use an old template. The template contains a few images and fields. Since it's an old template links to certain images or used fonts may not exist anymore, but that never used to be a problem.
I tried opening the files on a different pc, but same result (this pc is also running 2.2.0).

Revision history for this message

Chris Burgan (cburgan) wrote on 2007-04-03:

Thanks for your bug report and making Ubuntu better,

Could you please attach the documents in question so that we can better understand the problem?

Changed in openoffice.org:
assignee:	nobody → cburgan
status:	Unconfirmed → Needs Info

Revision history for this message

brynk (brynk) wrote on 2007-04-03:

The documents in question are invoices containing confidential information, so I'd rather not give them out. I understand that's not really helping.. I'll try to recreate my problem in another document.

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David Clayton (dcstar) wrote on 2007-04-10:

Files that crashed OO 2.2 Edit (28.0 KiB, application/vnd.ms-excel)

I was just about to report this bug.

Mine crashes on .ODT, .DOC or .XLS files, I rebooted to Edgy and Openoffice 2.0 opens all of the same files 100% ok.

Attached file is one that won't open with OO 2.2

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Matthias Klose (doko) wrote on 2007-04-10:

the attached file opens fine for me.

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David Clayton (dcstar) wrote on 2007-04-13:

Now my 6.10 Ubuntu system has the same problem - after I allowed it to download updates this week!

Also, I can create a new Word Processor document and save it in the native OO format, and that will open fine, but if I save it in Word .DOC format it crashes on opening.

My setup locale is in Australia using all of those date format setting etc., I wonder if this is a factor?

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David Clayton (dcstar) wrote on 2007-04-15:

Some more information: I did a fresh install of Ubuntu 6.10 on a new partition (and prevented any updates from the original CD) and I now have OO working 100% on that system.

On both the OO/Ubuntu installs that have this conversion problem, if I go into Tools-Options-Charts-Default Colors I get the same error screen as when I try to open files:

----------
OpenOffice.org Document Recovery

Due to an unexpected error, OpenOffice crashed.......
----------

On my working system, the Tools-Options-Charts-Default Colors brings up the Color map as expected.

I'm beginning to suspect an issue with the underlying environment, with some Ubuntu update breaking something OO depends on.

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David Clayton (dcstar) wrote on 2007-04-25:

So I have now seen a post on the Ubuntu forums that says there is a known OO 2.2 Calc bug when a CUPS printer is installed, which is about my situation.

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David Clayton (dcstar) wrote on 2007-04-25:

Yep, I do a: sudo /etc/init.d/cupsys stop and now OO 2.2 opens files without a problem, start cupsys again and it crashes OO.

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brynk (brynk) wrote on 2007-04-25:

Same here, with cups stopped no problems.

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Brian Murray (brian-murray) wrote on 2007-06-27:

#10

With which specific version of the openoffice.org package did you notice this issue? You can check using the command 'dpkg -l openoffice.org'. Thanks in advance.

Changed in openoffice.org:
assignee:	cburgan → brian-murray

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brynk (brynk) wrote on 2007-06-27:

#11

I'm using 2.2.0-1ubuntu3 straight out of the repositories.
Opening old files still causes it to crash, except when I stop the cups daemon.

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Brian Murray (brian-murray) wrote on 2007-06-27:

#12

brynk - Can you reproduce the issue with the file that David Clayton attached to the bug report? I am unable to reproduce it on Feisty with the same version of OpenOffice.org. If you are able to reproduce it with that file could you add your '/etc/cups/printers.conf' file? Thanks again.

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Brian Murray (brian-murray) wrote on 2007-08-14:

#13

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and feel free to submit bug reports in the future.