Ubuntu
cups-filters package

landscape will print as portrait

Bug #1070510 reported by Jan Taborsky on 2012-10-23

This bug report is a duplicate of: Bug #1040037: Libreoffice will no longer print landscape page. Edit Remove

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	cups-filters (Ubuntu)	Incomplete	Medium	Unassigned
	libreoffice (Ubuntu)	Incomplete	Medium	Unassigned

Bug Description

Since upgrading to Ubuntu 12.10, 'landscape' pages print as 'portrait', that is truncated.

The same goes for printing from libreoffice writer, as well as from evince, and even if print preview is correct.
This can be circumvented in writer by setting printing language type under printer properties to PostScript (level from driver).

cups:
  Installed: 1.6.1-0ubuntu11
  Candidate: 1.6.1-0ubuntu11
  Version table:
*** 1.6.1-0ubuntu11 0
        500 http://cz.archive.ubuntu.com/ubuntu/ quantal/main amd64 Packages
        100 /var/lib/dpkg/status

The printer is HP Laserjet 5L.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
CupsErrorLog:
W [23/Oct/2012:09:54:30 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'LaserJet-Gray..' already exists
W [23/Oct/2012:09:54:30 +0200] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-LaserJet' already exists
Date: Tue Oct 23 20:28:05 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
Lpstat: device for LaserJet: hp:/par/HP_LaserJet_5L?device=/dev/parport0
Lsusb:
Bus 002 Device 002: ID 1a7c:0191 Evoluent VerticalMouse 4
Bus 002 Device 003: ID 045e:00db Microsoft Corp. Natural Ergonomic Keyboard 4000 V1.0
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Gigabyte Technology Co., Ltd. GA-73VM-S2
Papersize: a4
PpdFiles: LaserJet: HP LaserJet 5L Foomatic/ljet4 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=fe8c6b46-4fcd-4ed3-930c-b21da0eb9326 ro quiet splash
SourcePackage: cups
UpgradeStatus: Upgraded to quantal on 2012-10-20 (3 days ago)
dmi.bios.date: 12/20/2007
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F2
dmi.board.name: GA-73VM-S2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF2:bd12/20/2007:svnGigabyteTechnologyCo.,Ltd.:pnGA-73VM-S2:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-73VM-S2:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-73VM-S2
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Tags:

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-23:

BootDmesg.txt Edit (45.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.9 KiB, text/plain; charset="utf-8")
KernLog.txt Edit (5.3 KiB, text/plain; charset="utf-8")
Locale.txt Edit (328 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.8 KiB, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (171 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (114.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (253.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

error_log Edit (87.1 KiB, text/plain)

Adding CUPS error_log.

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

P1016687.JPG Edit (1.1 MiB, image/jpeg)

Adding image of a failed job.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-10-25:

Most probably your problem is the same as bug 1040037.

Can you do the following:

Follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems for the failing case (output file format must be PDF). Also attach the original LibreOffice file/the PDF file you printed from evince and the PDF file generated when you use "Export to PDF" in LibreOffice.

It would also be great if you do the same on Ubuntu 12.04 (where it does not fail).

Another interesting test would be to take the captured print output of 12.04 and print it with

lpr file.pdf

on 12.10 and vice versa. Does this work?

affects:	cups (Ubuntu) → cups-filters (Ubuntu)
Changed in cups-filters (Ubuntu):
importance:	Undecided → Medium
status:	New → Incomplete
Changed in libreoffice (Ubuntu):
status:	New → Incomplete
importance:	Undecided → Medium

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

Thanks for your effort.

I am attaching the original file, the captured "printout" file and the exported pdf.

I'll do the same for evince later, as well as the testing on 12.04 you recommend.

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

Svěrák 04.09.12_tisk.odt Edit (63.1 KiB, application/vnd.oasis.opendocument.text)

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

printout Edit (69.1 KiB, application/octet-stream)

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

Sverak-test.pdf Edit (67.6 KiB, application/pdf)

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-10-25:

Can you also attach the PPD file(s) of the printer(s) where the problem occurs (from /etc/cups/ppd/). Thanks.

Revision history for this message

Jan Taborsky (jantaborsky) wrote on 2012-10-25:

#10

HP-LaserJet_5L-ljet4.ppd Edit (18.3 KiB, text/plain)

Here it is.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-10-25:

#11

Please follow the instructions of comment #30 in bug 1040037 and answer in that bug report.

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Ubuntucups-filters package

landscape will print as portrait

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Ubuntu
cups-filters package