Ubuntu
linux-source-2.6.20 package

Headphones not working on Deskpro EN

Bug #110544 reported by techgrowth on 2007-04-27

Affects		Status	Importance	Assigned to	Milestone
	linux-source-2.6.20 (Ubuntu)	Won't Fix	Medium	Brian Murray

Bug Description

I installed Ubuntu on my Compaq Deskpro EN. Everything works so far except the headphones which I need to work for a SIP phone I am using. When Windows was installed on this machine (Yesterday) they worked fine so I am sure it is not a hardware issue.

This PC is a desktop box with a Intel Soundcard built into the board. The headphone jacks are in the front of the box. Headphones are standard with a microphone and headphone jack, not a USB.

FYI: I am a complete newb when it comes to Ubuntu and Linux

ProblemType: Bug
Architecture: i386
Date: Fri Apr 27 09:14:31 2007
DistroRelease: Ubuntu 7.04
Package: hal 0.5.8.1-4ubuntu12
PackageArchitecture: i386
SourcePackage: hal
Uname: Linux KLS004 2.6.20-15-generic #2 SMP Sun Apr 15 07:36:31 UTC 2007 i686 GNU/Linux

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-27:

Dependencies.txt Edit (1.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Brian Murray (brian-murray) wrote on 2007-04-27:

Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the output requested at https://help.ubuntu.com/community/DebuggingSoundProblems ? Thanks in advance.

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-30:

lspc -nv output Edit (1.9 KiB, text/plain)

I tried doing all the outputs suggested on https://help.ubuntu.com/community/DebuggingSoundProblems

#1 tail did not work, command not found. I must be doing something wrong but this command did not work.

#2 amixer - see attached

#3 lspci -nv - see attached

#4 cat /etc/asound.conf - Could not find directory

#5 dmesg - see attached

#6 cat /proc/interrupts - see attached

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-30:

amixer Edit (5.5 KiB, text/plain)

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-30:

asoundconf list Edit (46 bytes, text/plain)

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-30:

dmesg Edit (19.2 KiB, text/plain)

Revision history for this message

techgrowth (techgrowth) wrote on 2007-04-30:

ca /proc/interrupts Edit (617 bytes, text/plain)

Brian Murray (brian-murray) on 2007-04-30

Changed in linux-source-2.6.20:
assignee:	brian-murray → ubuntu-audio
importance:	Undecided → Medium
status:	Needs Info → Confirmed

Revision history for this message

Brian Murray (brian-murray) wrote on 2007-08-28:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug does not meet the criteria for a stable release update and is being marked as Won't Fix for this particular version of the kernel. You can learn more about the stable release update process at https://wiki.ubuntu.com/StableReleaseUpdates .
However, the issue that you reported is one that should be possible to test with the live environment of the Desktop CD of the development release - Gutsy Gibbon. It would help us greatly if you could test with it so we can work on getting it fixed in the actively developed kernel. You can find out more about the development release at http://www.ubuntu.com/testing/ .
If you do decide to test with the development release of Ubuntu please comment on this bug report and include at least the minimal information requested at http://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks again and we appreciate your help.