Ubuntu

Printing selects wrong tray on HP 4650

Bug #123011 reported by Thomas Novin
6
Affects Status Importance Assigned to Milestone
Ubuntu
Fix Released
Undecided
Brian Murray

Bug Description

I have a HP 4650 installed via network. In the properties for this printer I have selected Tray 2 as default.

When I open a text file in gedit or a email in Evolution and print it using this printer, the printout is being sent to Tray 1. This can also be seen when I click the Paper column. There it says Tray 1 instead of Tray 2.

Revision history for this message
Randy Winchester (randy) wrote :

This bug, and bug #124860 may possibly be the same bug.

Printing from Evolution Mail worked for me previously with Dapper, but about a month ago I updated to Fiesty. I'm not sure because I don't print a lot of email, but it is most likely when things broke.

When I print from Evolution Mail to my directly connected HP Laserjet 4m, the job appears to go ok, but when starting to print, the printer LCD displays the message "Load A4." This printer only has one paper cartridge in it and is set up to print on US Letter.

All the usual apps that I've tried so far (OO.o, Firefox, gedit, Evince) print fine.

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C de-Avillez (hggdh2) wrote :

@Randy: your issue is bug 86426, not this one (which *might* be related, since Evo printing has had a lot of changes).

@ThomasNovin: I am not sure I understand -- are you offering yourself to mentor someone working on this bug?

Revision history for this message
Randy Winchester (randy) wrote :

Hggdh,

Yes, I eventually figured out that my case is bug 86426, although I still think that bug 124860 is related, although maybe not this particular bug.

I didn't do a deep enough search before commenting or I would have finally found bug 86426. Thanks.

Revision history for this message
Thomas Novin (thomasn80) wrote :

hggdh,

I think I misunderstood the mentoring feature. I have now retracted that.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

ThomasNovin,

Please attach the output of the printingbug info script, it can be found here: https://wiki.ubuntu.com/PrintingBugInfoScript.

> In the properties for this printer I have selected Tray 2 as default
What menu item did you click to change the properties?

Revision history for this message
Thomas Novin (thomasn80) wrote :

This is not an issue any more! I have Gutsy now and the printer works fine. The only thing which is wrong now is that even though I have selected A4 for example Eye Of Gnome wants to print Letter instead. Should I file another bug for that?

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Brian Murray (brian-murray) wrote :

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the drop down box. You can learn more about bug statuses at http://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Feel free to submit any future bugs you may find.
In regards to EOG using the wrong paper size you should file a separate bug report - thanks.

Revision history for this message
Thomas Novin (thomasn80) wrote :

Bug added about the other issue, https://bugs.launchpad.net/ubuntu/+source/cupsys/+bug/173949

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