Ubuntu
firefox package

firefox crashed

Bug #127094 reported by mx_art
2
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Medium
Mozilla Bugs

Bug Description

... Firefox shuts down

my firefox browser shuts down without any keys being pressed. It's automatic closes the window. It's happen periodically. 30 seconds after it opens or while opening websites..

Thank for your attention.

See original description
Cristóbal M. Palmer (cristobalpalmer)
Changed in firefox:
status: New → Incomplete
assignee: nobody → cristobalpalmer
Revision history for this message
Cristóbal M. Palmer (cristobalpalmer) wrote :

Hello! Thanks for taking the time to file this bug and helping to make Ubuntu better. We will need a bit more information to be able to identify the problem. Please answer these questions:

* Is this crash reproducible?
* If so, what specific steps should we take to recreate this bug?

This will greatly aid us in tracking down your problem and resolving this bug.

Thanks,
CMP

Revision history for this message
Freddy Martinez (freddymartinez9) wrote : Re: Firefox shuts down

Cristobal, thank you for taking your effort into dealing with bugs. As a general work flow, we assign all Mozilla Team bugs to the mozilla-bugs team on LP so they can be sent to the subscribers of that team. However, we do appreciate your assistant and hope you can help us out more. I will reassign the team but hope you will follow up on it.

description: updated
Changed in firefox:
assignee: cristobalpalmer → mozilla-bugs
Revision history for this message
Hilario J. Montoliu (hjmf) (hmontoliu) wrote : Report Needed

Thank you mx_art for submitting this report.

Could you please try to obtain a backtrace by following the instructions
on [1], or upload the crash report that probably was generated during
the crash and that should be located at /var/crash/ to [2].

Please indicate which extensions/plugins do you have enabled; and if
this crash is reproducible describe the steps that lead to it (it is
very important for us to have a test case for each crash).

This will greatly aid us in tracking down your problem.

Thanks in advance.

H. Montoliu

[1] https://wiki.ubuntu.com/MozillaTeam/Bugs
[2] https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/127094/+addcomment

description: updated
Changed in firefox:
importance: Undecided → Medium
Revision history for this message
Cristóbal M. Palmer (cristobalpalmer) wrote : Re: [Bug 127094] Re: Firefox shuts down

Thanks Freddy,

I didn't want to bother the team with something under-documented. I
was also following the wikipage:
https://wiki.ubuntu.com/Bugs/HowToTriage

In the future I'll defer on Firefox bugs. :)

Cheers,
CMP

--
Cristóbal M. Palmer
Love as a predictor of technological success: http://tinyurl.com/2em6zs

Revision history for this message
Freddy Martinez (freddymartinez9) wrote :

Christobal, please don't just defer the bugs, we would appreciate all the help we can get. A better triage can be seen above by Hilario, he set the proper tag (all our statuses have a tag associate [1]) so that bughelper can pickup improperly tagged reports. He also noticed firefox was crashing so he asked for information from one our predefined responses. You did a good job with your triaging, but it could have been a bit better if you follow the Mozilla Team's pages. Again, I hope you can work with us in the future.

[1] https://wiki.ubuntu.com/MozillaTeam/Bugs/Tags
[2] https://wiki.ubuntu.com/MozillaTeam/Bugs/Triage/Responses

Revision history for this message
Alexander Sack (asac) wrote :

we need a crash file to investigate this. Since you couldn't provide one, we invalidate this bug now. If you ever see another crash, feel free to open a new bug.

Thanks for your contribution,

 - Alexander

Changed in firefox:
status: Incomplete → Invalid
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