Novatel 3G/GPRS card not detected in Gutsy

Wow, fancy hardware :) Thanks for the report, confirming.

I've got a new Dell Latitude D830, also with a built in Novatel Wireless HSDPA Modem.

Gutsy did not pick up the hardware....

I had to fix it by supplying the usbserial module with some info:

modprobe usbserial vendor=0x413c product=0x8137

There after it created /dev/ttyUSB[01], and the modem works fine.

The Novatel 3G/GPRS card for XPS M1330 with vendor/product 413c:8138 remains undetected in Hardy.

sudo modprobe usbserial vendor=0x413c product=0x8137

Initiates the modem as aspected.

Typo, of course I meant to write:

sudo modprobe usbserial vendor=0x413c product=0x8138

As a workaround, the following instructions makes the internal 3g modem loaded upon boot and available after suspends, hibernations etc:

1. Add "usbserial" to /etc/modules
2. Add "options usbserial vendor=0x413c product=0x8138" to /etc/modprobe.d/options

You need to potentially adjust the product option according to the number you have listed in the output of "lsusb".

Umtsmon (http://umtsmon.sourceforge.net) can then successfully use the modem to easily establish an internet connection.

Note: There was no need to "activate" the modem in Windows.

Hi Motin,

Care to confirm this is still an issue with the latest Alpha for the upcoming Intrepid Ibex 8.10. You should be able to test via a LiveCD - http://www.ubuntu.com/testing . Please let us know your results. We'll keep this bug open against the actively developed kernel bug against 2.6.22 this will be closed as it does not qualify for a Stable Release Update - http://wiki.ubuntu.com/StableReleaseupdates . Thanks.

I can confirm it's still broken in Intrepid.

Same here I have a Dell D620 and lsusb shows nothing and there is nothing under /proc/bus/usb

The lack of /proc/bus/usb is a red herring. I have that mounted and the device still doesn't work.

Follow-up: usbserial works but will NOT cope with HSDPA data speeds, meaning it is not a viable solution for this HSDPA 3G modem.

The solution is to use the option driver, which actually supports the 413c:8138 card out-of-the-box in Hardy.

So, adding a line with "option" to /etc/modules and then rebooting solves this issue.

Now, can we have option loaded by default on boot in Intrepid? That would solve this bug...

Motin, you might want to file a separate bug. This one was originally filed for the device in my toshiba laptop which is _not_ fixed.

Thanks Alan,

Care to quickly attach an updated dmesg output when running Intrepid. Also care to comment which Intrepid kernel you are running 'cat /proc/version_signature' . Thanks.

alan@intrepid:~$ cat /proc/version_signature
Ubuntu 2.6.26-5.15-generic

Sorry Alan, I though we had the same card. Which Vendor and Product id does your card have?

This is what lsusb reports it as in intrepid.

Bus 001 Device 004: ID 0930:1303 Toshiba Corp. Wireless Broadband (3G HSDPA) Minicard Status Port

Using comgt I get this:-

##### Wireless WAN Modem Configuration #####
Product text:
====

Manufacturer: Novatel Wireless Incorporated
Model: Expedite EU740
Revision: 32.1-32.1-00 [2006-11-20 14:22:23]
IMEI: <my_imei_here>
+GCAP: +CGSM,+DS
OK
====
Manufacturer: Novatel Wireless Incorporated
IMEI and Serial Number: <my_imei_here>
Manufacturer's Revision:
32.1-32.1-00 [2006-11-20 14:22:2
Hardware Revision:

Network Locked: 0
Customisation:

Band settings: (
)
APN: 1,"IP","general.t-mobile.uk","",0,0
##### END #####

Signal Quality: 99,99

None of the common apps that you might use to talk to this device work. I reported this to the vodafone connect guys and they were stumped.

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

The bug is not fixed in 2.6.27. In fact it's worse in some ways. The device no longer shows up under /dev/ but does show up in lsusb and usbview.

Bus 002 Device 003: ID 0930:1303 Toshiba Corp. Wireless Broadband (3G
HSDPA) Minicard Status Port

Novatel Wireless HSDPA Modem
Manufacturer: Novatel Wireless
Speed: 12Mb/s (full)
USB Version: 1.10
Device Class: 00(>ifc )
Device Subclass: 00
Device Protocol: 00
Maximum Default Endpoint Size: 64
Number of Configurations: 1
Vendor Id: 0930
Product Id: 1303
Revision Number: 0.00

Config Number: 1
       Number of Interfaces: 2
       Attributes: a0
       MaxPower Needed: 500mA

       Interface Number: 0
               Name: (none)
               Alternate Number: 0
               Class: ff(vend.)
               Sub Class: ff
               Protocol: ff
               Number of Endpoints: 3

                       Endpoint Address: 81
                       Direction: in
                       Attribute: 3
                       Type: Int.
                       Max Packet Size: 16
                       Interval: 128ms

                       Endpoint Address: 82
                       Direction: in
                       Attribute: 2
                       Type: Bulk
                       Max Packet Size: 64
                       Interval: 0ms

                       Endpoint Address: 02
                       Direction: out
                       Attribute: 2
                       Type: Bulk
                       Max Packet Size: 64
                       Interval: 0ms

       Interface Number: 1
               Name: (none)
               Alternate Number: 0
               Class: ff(vend.)
               Sub Class: ff
               Protocol: ff
               Number of Endpoints: 2

                       Endpoint Address: 84
                       Direction: in
                       Attribute: 2
                       Type: Bulk
                       Max Packet Size: 64
                       Interval: 0ms

                       Endpoint Address: 04
                       Direction: out
                       Attribute: 2
                       Type: Bulk
                       Max Packet Size: 64
                       Interval: 0ms

What's the status of this bug?

I've followed up on the instructions for usbserial module loading.
Except I can't get the card to work with nm or wvdial.

My product id differs though: 0302

In /usr/share/hal/fdi/information/10freedesktop/10-modem.fdi I added:
<!-- Toshiba Corp. Wireless Broadband -->
      <match <email address hidden>:usb.vendor_id" int="0x0930">
       <!-- (3G HSDPA) SM-Bus Minicard Status Port -->
 <match key ="@info.parent:usb.product_id" int="0x1302">
  <match <email address hidden>:usb.interface.number" int="0">
     <append key="modem.command_sets" type="strlist">GSM-07.07</append>
            <append key="modem.command_sets" type="strlist">GSM-07.05</append>
         </match>
        </match>
      </match>
Where the modem show up in nm when usbserial module is loaded with the correct options but doesn't work.

Because of toshiba_acpi missing in current kernel I'm using 2.6.27-10.20 from proposed.

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

This is still broken in Jaunty.

This is still broken in karmic.

Doesn't work in karmic. Please fix this in final version. I desperately need this!!!

Have a look at the Novatel developers forum.
Serial.h
New version toshset can switch modem in high-power mode.
Serial.h needs adjusting to recognize the rebranded Novatel modem.
Do some googling.

In the mean time, network manager is getting bluetooth 3G-phone-modem
support according to Dan Williams blog. Which is great!
Place phone against window for a nice 3G packet connection. Transported
over bluetooth to your laptop somewhere behind a thick concrete wall.
Much better than a "internal" modem.

Serail.h needs to be fixed upstream.

Cheers.

Fixed.

Why is this marked as 'Fix Released'? I filed this bug report originally in 2007 and still have it, and the bug still exists in Lucid.