[gutsy] network printing, cups ipp backend fails with status 1

Bug #132530 reported by Andreas Wenning
4
Affects Status Importance Assigned to Milestone
cupsys (Ubuntu)
Fix Released
Undecided
Pascal De Vuyst

Bug Description

Binary package hint: cupsys

I have a HP Deskjet 980Cxi connected to a desktop running Kubuntu Feisty. Printing from my laptop is done using "Remote CUPS/IPP". When using Kubuntu Feisty on the laptop, everything worked flawless. But after upgrading to Kubuntu Gutsy Tribe 4, printing stopped working.

I've tried restarting cupsys, deleting and adding the printer again; no effect on the problem. The printing works fine directly from the desktop, and worked from the laptop just prior to the upgrade.

I've tried enabling debugging in cups, and doing a print; the resulting error-log will be attached in the next post. The relevant line seems to be:
E [14/Aug/2007:20:23:39 +0200] PID 19050 (/usr/lib/cups/backend/ipp) stopped with status 1!

Cupsys: 1.2.12-3ubuntu2
Uname: Linux andreas-laptop 2.6.22-9-generic #1 SMP Fri Aug 3 00:50:37 GMT 2007 i686 GNU/Linux

Revision history for this message
Andreas Wenning (andreas-wenning) wrote :
Revision history for this message
Andreas Wenning (andreas-wenning) wrote :

New version of cupsys fixes the problem: 1.3.0-2ubuntu1

Changed in cupsys:
status: New → Fix Released
Revision history for this message
MrTux (sstrickroth) wrote :

It seems as if the bug is back in gutsy release: 1.3.2-1ubuntu7

Changed in cupsys:
status: Fix Released → New
Revision history for this message
MrTux (sstrickroth) wrote :

cups says auf dist-upgrade: /usr/lib/cups/backend/ipp failed
in access-log there is logged:

E [18/Oct/2007:22:32:59 +0200] [Job 18] Die zu druckende Datei wurde nicht akzeptiert (Das Format „application/octet-stream“ wird nicht unterstützt!)!
E [18/Oct/2007:22:33:00 +0200] PID 8425 (/usr/lib/cups/backend/ipp) stopped with status 1!
E [18/Oct/2007:22:34:39 +0200] [Job 17] Print file was not accepted (Das Format „application/octet-stream“ wird nicht unterstützt!)!
E [18/Oct/2007:22:34:40 +0200] PID 8534 (/usr/lib/cups/backend/ipp) stopped with status 1!
E [18/Oct/2007:22:39:54 +0200] [Job 17] Print file was not accepted (Das Format „application/octet-stream“ wird nicht unterstützt!)!
E [18/Oct/2007:22:39:54 +0200] PID 8838 (/usr/lib/cups/backend/ipp) stopped with status 1!
E [18/Oct/2007:22:31:42 +0200] [cups-driverd] Unable to open PPD directory "/opt/share/ppd": No such file or directory
E [18/Oct/2007:22:31:42 +0200] [cups-driverd] Unable to write "/var/cache/cups/ppds.dat" - Permission denied
E [18/Oct/2007:22:32:14 +0200] [cups-driverd] Unable to open PPD directory "/opt/share/ppd": No such file or directory
E [18/Oct/2007:22:32:15 +0200] [cups-driverd] Unable to write "/var/cache/cups/ppds.dat" - Permission denied

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

MrTux, probably your bug and awen's one are not the same. awen's is not a problem of the IPP backend. What crashed first was Ghostscript, this seems to have gotten solved with the time (I tried to execute the Ghostscript command line which failed according to the error_log on a released Gutsy, and it works for me). So MrTux, please post your error_log (with CUPS in debug mode, as awen did, so that we can see what went wrong for you.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

MrTux seeing your error_log now also in your case a step before the IPP backend did not work out, letting the IPP backend fail due to lack of input data.The real problem is that CUPS was not able to recognize which format the input file is. Which file did you try to print? Can you print other files? Can you post the file(s) which did not print?

Revision history for this message
MrTux (sstrickroth) wrote :

I tried to print the test-page from cups (via the cups-webinterface) and an openoffice-writer file, I also retriet with an fresh gutdy install (no upgrade) with the same problem.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Mr. Tux,

This look like the same problem as described in bug #154662?

Revision history for this message
MrTux (sstrickroth) wrote :

no, the quickfix doesn't help. But I'm unsure why there is "/opt/share/ppd" reported when I add a new printer, all data should be under /usr/lib/ or /var...

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

The original bug reporter awen has indicated his problem has been solved in cupsys 1.3.0-2ubuntu1, therefore closing this bug.
Mr. Tux, it is better to open a new bug report and attach your cups error_log and the output of the printingbug info script as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems.

Changed in cupsys:
assignee: nobody → pascal-devuyst
status: New → Fix Released
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