Voicemail cannot be accessed in spanish

Bug #140431 reported by Unai Goikoetxeta
2
Affects Status Importance Assigned to Milestone
asterisk-prompt-es (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: asterisk-prompt-es

I've discovered an error related to the afternoon.gsm file on the asterisk-prompt-es package. This file is used when accessing the voicemail and since asterisk doesn't find it, the call is ended without letting the user access its messages. This is the output of the asterisk shell:

-- Executing [5555@etxea:1] VoiceMailMain("SIP/712-0817c628", "3333@buzondevoz") in new stack
    -- <SIP/712-0817c628> Playing 'vm-password' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-youhave' (language 'es')
    -- <SIP/712-0817c628> Playing 'digits/2' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-messages' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-INBOX' (language 'es')
[Sep 17 13:51:37] NOTICE[31988]: chan_skinny.c:4484 skinny_session: Skinny Session returned: Success
    -- <SIP/712-0817c628> Playing 'vm-onefor' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-messages' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-INBOX' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-opts' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-first' (language 'es')
    -- <SIP/712-0817c628> Playing 'vm-message' (language 'es')
  == Parsing '/var/spool/asterisk/voicemail/buzondevoz/3333/INBOX/msg0000.txt': Found
    -- <SIP/712-0817c628> Playing 'vm-received' (language 'es')
    -- <SIP/712-0817c628> Playing 'digits/yesterday' (language 'es')
    -- <SIP/712-0817c628> Playing 'digits/at' (language 'es')
    -- <SIP/712-0817c628> Playing 'digits/4' (language 'es')
    -- <SIP/712-0817c628> Playing 'digits/19' (language 'es')
[Sep 17 13:51:49] WARNING[32035]: file.c:563 ast_openstream_full: File digits/afternoon does not exist in any format
[Sep 17 13:51:49] WARNING[32035]: file.c:813 ast_streamfile: Unable to open digits/afternoon (format 0x8 (alaw)): No such file or directory
[Sep 17 13:51:49] WARNING[32035]: say.c:409 wait_file: Unable to play message digits/afternoon

I've discovered that the file isn't inside the digit directory but in the root of the sound files, for both the English version and the Spanish version. I've checked the error using the English voice files, and it doesn't happen, so it must be a problem related to the spanish voice files package.

The afternoon.gsm file should be moved or linked in the digits/ folder.

Apart from this, the voice files used in this package are no longer supported by its source:
http://www.capatres.com/index.php?option=com_content&task=view&id=32&Itemid=54

So I think that the new voices should be added if not for gutsy, for the next Ubuntu release. The new voices, with CC license, are available at:
http://www.voipnovatos.es/

Revision history for this message
Daniel T Chen (crimsun) wrote :

Is this symptom still reproducible in 8.10 RC or later?

Changed in asterisk-prompt-es:
status: New → Incomplete
Revision history for this message
Pedro Villavicencio (pedro) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

Changed in asterisk-prompt-es:
status: Incomplete → Invalid
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