DVD+R disc does not mount

Bug #144242 reported by Craig
32
Affects Status Importance Assigned to Milestone
util-linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Unable to mount burned DVD+R discs. Using the exact same machine, same discs work properly from WindowsXP virtual machine. Steps to reproduce:

1. Put DVD+R disc into drive.

2. DVD spins up and Gnome attempts to mount.

3. DVD fails to mount and Gnome displays message:
Cannot mount volume.
Invalid mount option when attempting to mount the volume 'UDF Volume'.

4. Start Innotek VirtualBox using a WindowsXP virtual machine

5. In virtual machine, open My Computer. Disc and all files are displayed properly in Windows Explorer.

Obviously I have a workaround to get my data, but if we want to get Ubuntu bug #1 fixed, this seems somewhat important. Here is information to identify my configuration:

OS:
Ubuntu 7.04

Kernel version:
Linux version 2.6.20-16-generic (root@terranova) (gcc version 4.1.2 (Ubuntu 4.1.2-0ubuntu4)) #2 SMP Fri Aug 31 00:55:27 UTC 2007

Gnome version:
2.18.1

Machine:
Dell Latitude D620

DVD drive(string taken from K3B):
TSSTcorp DVD+-RW TS-L532B (/dev/scd0)

DVD Media:
Sony AccuCORE DVD+R 4.7 GB 1x-16x compatable. DVD was burned and used on a WindowsXP desktop machine running Nero. Version and burn speed unknown. Disc is single layer and data was burned with one session and shows as appendable.

fstab file:
# /etc/fstab: static file system information.
#
# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc defaults 0 0
# /dev/sda5
UUID=55b74be8-42b1-4f53-b166-2967aee3b4a7 / ext3 defaults,errors=remount-ro 0 1
# /dev/sda1
UUID=bf5e30b5-b64e-4c5b-86c9-b89cc74ea2ef /boot ext3 defaults 0 2
# /dev/sda2
UUID=531849a9-3caa-4878-8be1-4437a3ca7834 /media/storage ext3 defaults 0 2
# /dev/sda3
UUID=faff7126-3a67-4b82-a6b4-c83b27f0e4c0 none swap sw 0 0
/dev/scd0 /media/cdrom0 udf,iso9660 user,noauto 0 0

data from /var/log/syslog:
Sep 23 15:38:54 d620 NetworkManager: <debug info>^I[1190551134.463583] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/volume_label_UDF_Volume').
Sep 23 15:38:54 d620 kernel: [12622.112000] Unable to identify CD-ROM format.

Revision history for this message
Albert Damen (albrt) wrote :

Craig,

this looks like a duplicate of bug 44233. To be sure, and to solve your problem, can you try and change the cdrom line in fstab to:

#/dev/scd0 /media/cdrom0 udf,iso9660 user,noauto 0 0
/dev/scd0 /media/cdrom0 auto user,noauto 0 0

Please let us know if that helps. If it does, the fix has been released in Gutsy and we are back on track for #1 ....

Revision history for this message
Craig (craigtlandry) wrote :

I have tried the suggested fix, with no luck. I edited the fstab and rebooted (although don't think that was necessary) and repeated the steps in the original bug description. I got almost the exact same results.

It shows the same error message in Gnome and I can still get to the files via the WinXP VM, however the log messages in the syslog are a bit different:

Sep 24 08:04:09 d620 NetworkManager: <debug info>^I[1190610249.826836] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/volume_label_UDF_Volume').
Sep 24 08:04:12 d620 kernel: [ 241.156000] UDF-fs: No fileset found

Here is what my fstab file looks like now:
# /etc/fstab: static file system information.
#
# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc defaults 0 0
# /dev/sda5
UUID=55b74be8-42b1-4f53-b166-2967aee3b4a7 / ext3 defaults,errors=remount-ro 0 1
# /dev/sda1
UUID=bf5e30b5-b64e-4c5b-86c9-b89cc74ea2ef /boot ext3 defaults 0 2
# /dev/sda2
UUID=531849a9-3caa-4878-8be1-4437a3ca7834 /media/storage ext3 defaults 0 2
# /dev/sda3
UUID=faff7126-3a67-4b82-a6b4-c83b27f0e4c0 none swap sw 0 0
#/dev/scd0 /media/cdrom0 udf,iso9660 user,noauto 0 0
/dev/scd0 /media/cdrom0 auto user,noauto 0 0

Albert Damen (albrt)
Changed in util-linux:
status: Incomplete → New
Revision history for this message
Alexis (alexis-roussel) wrote :

Same bug here with Gutsy (just updated yesterday ;-) ).

I am trying to read a DVD-R

I also tried the workaround described by Albert with no success.

uname -a says:
Linux my-laptop 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686 GNU/Linux

/etc/fstab says:

# /etc/fstab: static file system information.
#
# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc defaults 0 0
# /dev/hda1
UUID=54a14fa5-4b3d-488f-98c1-642e703c1510 / ext3 defaults,errors=remount-ro 0 1
# /dev/hda5
UUID=cc62c5b1-adcb-4095-a874-a753bdc707ac none swap sw 0 0
/dev/cdrom /media/cdrom0 auto user,noauto 0 0

Syslog says:

Oct 19 14:49:07 aroussel-laptop NetworkManager: <debug> [1192798147.318295] nm_hal_device_added(): New device added (hal udi is '/org/freedesktop/Hal/devices/volume_label_UDF_Volume').
Oct 19 14:49:09 aroussel-laptop kernel: [ 130.832000] UDF-fs: No fileset found

Revision history for this message
tomates (smaundrell) wrote :

Also having a problem here with Gutsy

Trying to read a DVD+RW, fstab to show auto tried output of fstab and syslog when attempting to mount a burnt disc given below. Pre-pressed discs work fine. The icon for the drive in Nautilus disappears after the drive tries to read the disk.

uname -a gives:
Linux 2.6.22-14-generic #1 SMP Tue Dec 18 05:28:27 UTC 2007 x86_64 GNU/Linux

# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc defaults 0 0
# /dev/hda10
UUID=93d81262-0e6d-4280-8f5f-49b2d9e9c6f0 / ext3 defaults,errors=remount-ro 0 1
# /dev/hda9
UUID=66652c74-382f-4bd2-a299-a722e2086d2b /home ext3 defaults 0 2
# /dev/hda1
UUID=12B868D2B868B63F /media/hda1 ntfs defaults,nls=utf8,umask=007,gid=46 0 1
# /dev/hda5
UUID=6EDC169EDC16611F /media/hda5 ntfs defaults,nls=utf8,umask=007,gid=46 0 1
# /dev/hda6
UUID=6AB43041B4301255 /media/hda6 ntfs defaults,nls=utf8,umask=007,gid=46 0 1
# /dev/hda7
UUID=809C690C9C68FE52 /media/hda7 ntfs defaults,nls=utf8,umask=007,gid=46 0 1
# /dev/hda11
UUID=c1e1be96-3466-4c58-9791-950aee8e0ccb /usr ext3 defaults 0 2
# /dev/hda8
UUID=a58893d6-9836-4bbe-a2fc-736cfbf21d2f none swap sw 0 0
/dev/hdg /media/cdrom0 udf,iso9660 user,noauto 0 0
/dev/scd0 /media/cdrom1 auto user,noauto 0 0
/dev/fd0 /media/floppy0 auto rw,user,noauto 0 0

Revision history for this message
Alexis (alexis-roussel) wrote : Alexis ROUSSEL is out of the office.

I will be out of the office starting Thu 12/06/2007 and will not return
until Wed 08/20/2008.

I am not working in UNITAR anymore. Please contact Akiko Miyahara at
<email address hidden>

Revision history for this message
tomates (smaundrell) wrote :

I seem to have solved this problem. It doesn't appear to be a bug as much as a configuration error, at least on my machine.

I noticed in a log file, following an X failure, that there was a message that "udftools" hadn't started as there were no suitable devices. Scouting around I found out that my optical device wasn't listed in /etc/default/udftools. Entering my device in the DEVICE="" line and then running "/etc/init.d/udftools" allows me to mount my previously packet written DVD+RW.

Will check but I believe that this should also work every time I startup

Revision history for this message
Craig (craigtlandry) wrote :

I went to try the suggested fix and found that udftools was not installed. I had done the standard/default install of Ubuntu 7.10 desktop and have performed all updates as they were released. This is all on same the machine listed in the initial bug report.

To test, I installed udftools and looked in the config file mentioned and as noted in the other comments, found that it contained no devices. I added my drive and restarted the service (sudo /etc/init.d/udftools restart) I didn’t see any errors on the screen or in the syslog so I assume there were no problems.

When I put in the DVD I have been testing with, I get the same problem though and it seems that udftools has not done much to help. My first guess would be that my drive is not supported but I really don’t know much about DVD drives and formats and such. Also it is suspicious that I am still able to run VirtualBox and read the same DVD from a WinXP virtual machine.

So for me this bug is exactly the same as when I opened it even with the change to Ubuntu 7.10 and the udftools installed.

Revision history for this message
Rouben (rouben) wrote :

Further discussion in bug 44233 seems to suggest that this may be due to the fact that your DVD was burned in multisession mode. Can you burn 2 test discs, one in multisession and one as a single session using Nero (Windows) or K3B (Linux) and test this? Thanks!

Revision history for this message
Craig (craigtlandry) wrote : Re: [Bug 144242] Re: DVD+R disc does not mount

Thanks, I will do that as soon as possible, which may not be so soon
though. I am living in Tanzania (east Africa) and unfortunately it is
difficult for me to get discs to test with.

On Jan 13, 2008 11:01 PM, Rouben Tchakhmakhtchian <email address hidden> wrote:
> Further discussion in bug 44233 seems to suggest that this may be due to
> the fact that your DVD was burned in multisession mode. Can you burn 2
> test discs, one in multisession and one as a single session using Nero
> (Windows) or K3B (Linux) and test this? Thanks!
>
>
> --
> DVD+R disc does not mount
> https://bugs.launchpad.net/bugs/144242
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Revision history for this message
chayyoo (krvbr) wrote :

Same problem here. Put "auto" in fstab to replace "udf,iso9660",
installed and configured udftools, all without result.
Also tried to mount with -o ro,session=0, which gives a "no fileset found" in dmesg.
mount with -o ro,session=1 (2,3...) results in "no partition found (1)".

Matthias A (antioch07)
Changed in util-linux:
status: New → Confirmed
Revision history for this message
Matthias A (antioch07) wrote :

I'm in the exact same boat as you craig. I actually posted bug 240341 with the same problem because i didn't see yours. This is definitely confirmed though. I have more details in my report, but it seems the issue is not specific to all udf discs, Hardy Heron or even Ubuntu. It might have something to do with certain multisession modes, but i have no way to confirm that at the moment.

Revision history for this message
wro (w-owen) wrote :

I have been having the same trouble with Feisty and DVD -Rs. I burned mpgs using K3B (default "burn"), but then I would get the "unable to mount volume" when reloading the newly made disk. Occasionally it would mount! but mostly it wouldn't. Tried the same disk on a different machine with Hardy, it would mount it, but would treat it as a new blank DVD. It was fine on an XP laptop and also my DVD player with the TV.

 I didn't try changing my fstab - since several people seemed to say it didn't have an effect. But after reading this page I tried the multisession suggestion.

 [In K3b, set up your project. press the "burn" button you then get a DVD Project Dialog box with various options. Go to the Misc tab where it says Multisession Mode, and drop down to the No Multisession option, then press Burn.]

When it had finished, it loaded fine and I could play the mpgs, also worked in Hardy. Hope this helps.

Revision history for this message
Craig (craigtlandry) wrote :

I do not currently have a Windows-burned, non-multisession disc to
test with, but perhaps this at least helps narrow down the bug.

On Wed, Aug 27, 2008 at 12:52 PM, wro <email address hidden> wrote:
> I have been having the same trouble with Feisty and DVD -Rs. I burned
> mpgs using K3B (default "burn"), but then I would get the "unable to
> mount volume" when reloading the newly made disk. Occasionally it would
> mount! but mostly it wouldn't. Tried the same disk on a different
> machine with Hardy, it would mount it, but would treat it as a new blank
> DVD. It was fine on an XP laptop and also my DVD player with the TV.
>
> I didn't try changing my fstab - since several people seemed to say it
> didn't have an effect. But after reading this page I tried the
> multisession suggestion.
>
> [In K3b, set up your project. press the "burn" button you then get a
> DVD Project Dialog box with various options. Go to the Misc tab where it
> says Multisession Mode, and drop down to the No Multisession option,
> then press Burn.]
>
> When it had finished, it loaded fine and I could play the mpgs, also
> worked in Hardy. Hope this helps.
>
> --
> DVD+R disc does not mount
> https://bugs.launchpad.net/bugs/144242
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Revision history for this message
Pedro Claro (pjclaro-deactivatedaccount) wrote :

I have this problem running Ubuntu 8.10 with a multi-session DVD+R burnt in CdBurnerXp (Windows XP).

I was trying to read my backups :-|

I can still read the DVD in windows XP.

This is one ugly bug.

Good luck, if you need any help, let me know.

Revision history for this message
Rick Gabriel (klaxian1) wrote :

I am having a similar issue with DVDs that I burned with Ubuntu. I am adding this note because it might be related.

DVDs that I burned with Ubuntu cannot be mounted. I have tested this with several blank DVD brands, multiple applications, and several computers (running Intrepid). The same DVDs are read normally in other devices (ie. PS3). Others in the Ubuntu forums have suggested that this may be a kernel config issue. However, I haven't been able to find any definitive fix.

Revision history for this message
Sander Van der Maelen (sandervdm) wrote :

I'm having the same problem with a data-dvd burned on Vista that 'm trying to open in Ubuntu 8.04.1. It opens up perfectly on Vista and XP, but no luck here so far. All the suggested workarounds do not work for me either. A solution would be appreciated!

Revision history for this message
Steve Riddett (tmb-steve) wrote :

I'm having the same trouble as outlined earlier by Craig, with one difference. I cannot read the file in Windows XP running in VirtualBox. I haven't tried any of the workarounds listed here yet.

Ubuntu 8.10 shows the disk as 'UDF Volume' when I click on it I get the following message "Invalid mount option when attempting to mount the volume 'UDF Volume'."

In WindowsXP (nearly vanilla install running in VirtualBox OSE) I get "D:\ is not accessible. The disk structure is corrupted and unreadable"

The disk is a DVD+R and was burned on Vista. I don't want to mention it to the person that burnt it, cos all the Windows bullies will laugh at me.

Revision history for this message
Steve Riddett (tmb-steve) wrote :

Ok, I don't know if this sheds any light on it, but I was able to read the same DVD using the same version of Ubuntu using a different DVD drive.

The computer that didn't work:
Dell 8200
Ubuntu 8.10
DVD drive is Dell DVD/CD burner combo drive bought with computer

The computer that did work:
Asus EeePC 1000
Ubuntu 8.10 with array.org kernel (not the lean one)
DVD drive is Emprex Dual Layer USB 2.0 Model No: 1016UI

I always though that USB drive was a bit pants, but I'm happy to be wrong! :)

Revision history for this message
Thomas Hotz (thotz-deactivatedaccount) wrote :

Can you please retest this with a supported Ubuntu version? Thank you!

Changed in util-linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Steve Riddett (tmb-steve) wrote :

Seriously? Dude, this was from 2009. I don't even have those computers any
more, or the disc! Sorry, you can close the bug.
On 5 Oct 2012 17:01, "Thomas Hotz" <email address hidden> wrote:

> Can you please retest this with a supported Ubuntu version? Thank you!
>
> ** Changed in: util-linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/144242
>
> Title:
> DVD+R disc does not mount
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/util-linux/+bug/144242/+subscriptions
>

Changed in util-linux (Ubuntu):
status: Incomplete → Invalid
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