Ubuntu
telephony-service package

Emergency numbers for France (15, 17 and 18) are not available in emergency mode

Bug #1453285 reported by Thomas R. on 2015-05-08

This bug report is a duplicate of: Bug #1444883: Emergency numbers other than 112 and 911 (and 999 for the UK) are not available in emergency mode. Edit Remove

This bug affects 1 person

	Status	Importance	Assigned to
Canonical System Image	New	Undecided	Unassigned
ofono (Ubuntu)	Invalid	Undecided	Unassigned
telephony-service (Ubuntu)	Confirmed	High	Gustavo Pichorim Boiko
telephony-service (Ubuntu RTM)	Confirmed	High	Gustavo Pichorim Boiko

Bug Description

Emergency numbers for France (15, 17 and 18) are not available in emergency mode.
Dial button is inactive after these numbers are input.

For information, emergency number for Europe (112) is available !!
This number (112) is used for europeans who are not in their country.
Example : a french who is located in Germany.

In fact, a French who is located in France should call 15, 17 or 18 !!!
That's why I consider it as a bug, because it doesn't work.because

Tags:

Revision history for this message

Sebastien Bacher (seb128) wrote on 2015-05-19:

Thank you for your bug report, could you provide some extra informations
- are those numbers available if you use the same SIM in a phone using another OS (android, iOS, ...)
- do you know how to adb shell to the device? could you run "/usr/share/ofono/scripts/list-modems" and give the output there?

affects:	dialer-app (Ubuntu) → telephony-service (Ubuntu)
Changed in telephony-service (Ubuntu):
importance:	Undecided → High
status:	New → Incomplete

Pat McGowan (pat-mcgowan) on 2015-05-21

tags:

added: emergency

Revision history for this message

Alfonso Sanchez-Beato (alfonsosanchezbeato) wrote on 2015-05-22:

@Thomas, besides the info asked for by Sebastien, could you please also run "getprop" on the phone and attach the ouput?

Revision history for this message

Thomas R. (bhomas) wrote on 2015-05-22:

Hello,

@ Sebastien : unfortunately, I can't test on another phone. The output of "list-modems" gives me two times :

[ /ril_1 ]
...
[ org.ofono.VoiceCallManager ]
EmergyNumbers = 112 911
...
[ / ril_0 ]
...
[ org.ofono.VoiceCallManager ]
EmergyNumbers = 112 911

@Alfonso : The output of "getprop" gives me :
[ril.ecclist]: [112,911]
[ril.ecclist2]: [112,911]

@ all :
Are these values stocked in Ubuntu Phone's operating system or are depending of my operators ?
Thanks in advance for your help

Revision history for this message

Thomas R. (bhomas) wrote on 2015-05-22:

outputs.zip Edit (4.0 KiB, application/zip)

Here are the complete outputs, as requested

Revision history for this message

Tony Espy (awe) wrote on 2015-05-22:

Please see bug #1444883 for a description of how emergency numbers currently work in Ubuntu's version of ofono.

Revision history for this message

Alfonso Sanchez-Beato (alfonsosanchezbeato) wrote on 2015-05-25:

@Thomas, thanks for the logs. Being

[ril.ecclist]: [112,911]

it looks like your SIM does not include the right emergency numbers for France, which is worrying. See bug #1444883 for a similar case for a Chinese SIM.

Revision history for this message

Tony Espy (awe) wrote on 2015-07-15:

Note, I've changed the ofono task to Invalid. Please see bug #1444883 for the reasoning. I'll leave it up to Gustavo to make this a Duplicate or not...

Changed in telephony-service (Ubuntu):
status:	Incomplete → Confirmed
Changed in ofono (Ubuntu):
status:	New → Invalid
Changed in telephony-service (Ubuntu):
assignee:	nobody → Gustavo Pichorim Boiko (boiko)
Changed in telephony-service (Ubuntu RTM):
status:	New → Confirmed
importance:	Undecided → High
assignee:	nobody → Gustavo Pichorim Boiko (boiko)