Ubuntu
linux package

Touchpad not working in 'ACER ASPIRE ES 15' after fresh install ubuntu 16.04

Bug #1593943 reported by MANGA Willy Ted on 2016-06-18

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

After a fresh install of ubuntu 16.04 I noticed my touchpad is not working at all.

If I plug a mouse I'm enabled to use the pointer.

Exact model : Aspire ES 15 / ES1-521-63DV

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-25-generic 4.4.0-25.44 [modified: boot/vmlinuz-4.4.0-25-generic]
ProcVersionSignature: Ubuntu 4.4.0-25.44-generic 4.4.13
Uname: Linux 4.4.0-25-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: patricia 1585 F.... pulseaudio
/dev/snd/controlC0: patricia 1585 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Jun 18 11:05:57 2016
HibernationDevice: RESUME=UUID=5c5afe1d-07d1-4355-ad22-fcdfb1793add
InstallationDate: Installed on 2016-06-18 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160616)
MachineType: Acer Aspire ES1-521
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-25-generic.efi.signed root=UUID=4c7679e9-a51d-4829-af5c-0627e4f6a311 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-25-generic N/A
linux-backports-modules-4.4.0-25-generic N/A
linux-firmware 1.157.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/11/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: BELLEMERE_BE
dmi.board.vendor: Acer
dmi.board.version: V1.06
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.06:bd08/11/2015:svnAcer:pnAspireES1-521:pvrV1.06:rvnAcer:rnBELLEMERE_BE:rvrV1.06:cvnAcer:ct9:cvrChassisVersion:
dmi.product.name: Aspire ES1-521
dmi.product.version: V1.06
dmi.sys.vendor: Acer

Tags:

Revision history for this message

MANGA Willy Ted (manga-willy) wrote on 2016-06-18:

AlsaInfo.txt Edit (30.1 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (67.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (251 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (17.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (608 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (178 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (142.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (112.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-06-18: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2016-06-20:

Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc4-yakkety/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

MANGA Willy Ted (manga-willy) wrote on 2016-06-20: Re: [Bug 1593943] Re: Touchpad not working in 'ACER ASPIRE ES 15' after fresh install ubuntu 16.04

Hello,

Le 20/06/2016 16:39, Joseph Salisbury a écrit :
> Was there a prior kernel version where you were not having this
> particular problem?

No.

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.7 kernel[0].

I'll try but on the link provided, I do not see any .deb packages .

The page on wiki.ubuntu.com explain how to install manually only with
.deb packages. Can you give me little help here please ?

--
Willy Manga
freenode: ongolaBoy
Ubuntu Cameroonian Loco Team
https://launchpad.net/~manga-willy

penalvch (penalvch) on 2016-07-03

tags:

added: bios-outdated-1.07
removed: touchpad

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-09-02:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

BlackDalek (dalekky) wrote on 2016-12-08:

Also affects Acer Aspire ES 15 / ES1-521-606B

Changed in linux (Ubuntu):
status:	Expired → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2016-12-18:

BlackDalek (dalekky), it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

BlackDalek (dalekky) wrote on 2016-12-18:

Christopher. I removed myself from the "affects me" list. Was not a bug. In the case of my Acer Aspire the issue was caused by incorrect settings in the BIOS for touch pad legacy support.

Changed in linux (Ubuntu):
status:	Incomplete → Invalid

Revision history for this message

BlackDalek (dalekky) wrote on 2016-12-18:

Didn't seem to be any option to change bug status back to "expired", so I changed it to "invalid".

Revision history for this message

BlackDalek (dalekky) wrote on 2016-12-18:

#10

I suspect the original reporter's "bug" was also caused by the same incorrect BIOS setting, given that it is a very similar model to mine.

Revision history for this message

penalvch (penalvch) wrote on 2016-12-18:

#11

BlackDalek, this isn't Invalid as defined in https://wiki.ubuntu.com/Bugs/Status as the original reporter hasn't advised this issue is resolved for them.

Changed in linux (Ubuntu):
status:	Invalid → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-02-17:

#12

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Touchpad not working in 'ACER ASPIRE ES 15' after fresh install ubuntu 16.04

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