Ubuntu
gnome-software package

snap policykit prompt in Turkish language

Bug #1700764 reported by Christian González
30
This bug affects 4 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Fix Released
High
Robert Ancell
snapd-glib (Ubuntu)
Fix Released
High
Unassigned

Bug Description

I for the first time installed a snap package via gnome-software, and was asked to init the snap system by entering my credentials/creating an account. After doing that, a Gnome dialog popped up where I should enter my password - I am in Austria and using Ubuntu GNOME in German - but the words there seem Turkish (?) to me - or at least a language I can't understand. See screenshot.

I suppose there was a problem picking the right translation - bu I don't know if this is a snap problem or a gnome-software one - I just picked one to start this bug report here.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: gnome-software 3.22.7-0ubuntu3.17.04.2
ProcVersionSignature: Ubuntu 4.10.0-22.24-generic 4.10.15
Uname: Linux 4.10.0-22-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
CurrentDesktop: GNOME
Date: Mon Jun 26 22:05:01 2017
InstallationDate: Installed on 2016-11-27 (211 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
SourcePackage: gnome-software
UpgradeStatus: Upgraded to zesty on 2017-06-17 (8 days ago)

Revision history for this message
Christian González (droetker) wrote :
summary: - Wrong translation picked when initiatin snap package
+ Wrong translation picked when initiating snap package
Revision history for this message
Launchpad Janitor (janitor) wrote : Re: Wrong translation picked when initiating snap package

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
Revision history for this message
Robert Ancell (robert-ancell) wrote :

This is the PolicyKit dialog as triggered by GNOME Software talking to snapd-login-service (from snapd-glib). I'm trying to find the correct method to get the language code passed through...

Changed in gnome-software (Ubuntu):
status: Confirmed → Triaged
importance: Undecided → High
assignee: nobody → Robert Ancell (robert-ancell)
Changed in snapd-glib (Ubuntu):
importance: Undecided → High
status: New → Triaged
Jeremy Bícha (jbicha)
summary: - Wrong translation picked when initiating snap package
+ snap policykit prompt in Azerbaijani
Jeremy Bícha (jbicha)
summary: - snap policykit prompt in Azerbaijani
+ snap policykit prompt in Turkish language
Revision history for this message
Alan Pope 🍺🐧🐱 🦄 (popey) wrote :

Is there any progress on this, or any logs we can provide to help debug? This is (for many people) the first thing they see when installing a snap, and it's a bit alarming to get it in a language we don't recognise. I just experienced it on a new laptop in 17.04.

Revision history for this message
Jeremy Bícha (jbicha) wrote :

Alan Pope 🍺🐧🐱 🦄 (popey),

I don't think the status has changed since the last update. Robert hasn't been able to figure out how to ensure the user's language environment settings get passed through to the correct place.

Revision history for this message
Robert Ancell (robert-ancell) wrote :

This was fixed in snapd-glib 1.10, I wasn't seeing it because I'm running newer versions which are currently stalled in the SRU process (bug 1699005). I'll prod someone to help, if you are able to check 1.13 and comment on the bug there that should help. Thanks!

Revision history for this message
Sebastien Bacher (seb128) wrote :

Robert, where is the locale choose coming from in that case? If the version update is too complex to SRU maybe it would be worth doing a backport of the specific bugfix?

Revision history for this message
Robert Ancell (robert-ancell) wrote :

It was due to invalid .policy file generation. I figured it would be no harder to complete the 1.13 SRU than do another one (which would collide with the 1.13 upload).

Revision history for this message
Douglas Mellon (notsob) wrote :

Just encountered this. September 4, 2017.

Revision history for this message
Sebastien Bacher (seb128) wrote :

@Douglas, what ubuntu serie are you using and what snap-glib package version?

Robert Ancell (robert-ancell)
Changed in gnome-software (Ubuntu):
status: Triaged → Fix Released
Changed in snapd-glib (Ubuntu):
status: Triaged → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.