Ubuntu
linux package

Ubuntu installation stuck at "Installing the 'grub2' package..." every time. Kernel crash every time.

Bug #1776578 reported by Daniel van Vugt
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
grub2 (Ubuntu)
Invalid
Undecided
Unassigned
linux (Ubuntu)
Invalid
High
Unassigned

Bug Description

Ubuntu 18.04 and 18.10 installation never completes on one particular machine (Apollo Lake N4200).

It always ends up stuck at "Installing the 'grub2' package..."

The kernel log shows a crash each time.

The same installation media works perfectly on other machines.
The same machine installs Windows 10 perfectly too.

See original description
Revision history for this message
Daniel van Vugt (vanvugt) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :
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Daniel van Vugt (vanvugt) wrote :
summary: Ubuntu installation stuck at "Installing the 'grub2' package..." every
- time. Kernel reports "invalid opcode: 0000 [#1] SMP NOPTI" every time.
+ time. Kernel crash every time.
description: updated
tags: added: bionic cosmic
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

See also:
https://bugs.launchpad.net/ubuntu/+bugs?field.tag=apollo-lake

tags: added: apollo-lake
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1776578

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Are you able to install earlier releases such as Artful? If so, we can use an Artful installation to test various kernels and narrow down what commit introduced this, if it is a regression.

tags: added: kernel-da-key
tags: added: kernel-key
removed: kernel-da-key
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

More progress:

16.04: fails
18.04: fails
18.10: fails

Although in testing 16.04 last night I noticed the older kernels are more difficult to deal with. The touchpad doesn't work and the system is not responsive enough to collect more info when then failure occurs. I will continue working backwards from 16.04 at another time, just in case there is a release that works.

This is such an odd machine-specific bug that I suspected hardware failure. Although after leaving memtest running for over 24 hours on it no errors are found.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Have you been able to determine if this is a hardware specific bug? If not, can you see if the bug still happens with the latest daily build:

Desktop:
http://cdimage.ubuntu.com/daily-live/current/
Server:
http://cdimage.ubuntu.com/ubuntu-server/daily/current/

tags: added: kernel-da-key
removed: kernel-key
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

No, I did not find a solution, but I did get rid of the machine (because it runs Windows fine so someone else was happy to take it).

Changed in linux (Ubuntu):
status: Incomplete → Invalid
Changed in grub2 (Ubuntu):
status: New → Invalid
Brad Figg (brad-figg)
tags: added: cscc
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