Ubuntu
evolution package

Misleading error message when sending a email that the server rejects

Bug #178773 reported by kimus
8
Affects Status Importance Assigned to Milestone
Evolution
Fix Released
Medium
evolution (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

Binary package hint: evolution

Evolution, after a while, maybe timed out, gives me this error message: "Welcome response error: Operation now in progress" and never sends the email. Of course this messages don't gives to the user a useful information.

After investigating, doing a telnet session I found that the problem is that the server is rejecting the email because a RBL rule:

$ telnet mail.somedomain.com 25
Trying <SERVER_IP>...
Connected to mail.somedomain.com.
Escape character is '^]'.
HELO somedomain.com
rblsmtpd: <YOUR_IP> pid 2499: 451 http://www.spamhaus.org/query/bl?ip=<YOUR_IP>
220 rblsmtpd.local
250 rblsmtpd.local

Evolution should be able to give to the user a better error message because:
- the message that is giving now is idiot
- we must identify the problem to be able to correct the problem
- almost all email servers have RBL rules enabled (or some other rejecting by ip policies)

ProblemType: Bug
Architecture: i386
Date: Wed Dec 26 19:51:48 2007
DistroRelease: Ubuntu 7.10
ExecutablePath: /usr/bin/evolution
NonfreeKernelModules: nvidia
Package: evolution 2.12.1-0ubuntu1
PackageArchitecture: i386
ProcCmdline: evolution
ProcCwd: /home/rossa
ProcEnviron:
 SHELL=/bin/bash
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
SourcePackage: evolution
Uname: Linux netjer 2.6.22-14-generic #1 SMP Tue Dec 18 08:02:57 UTC 2007 i686 GNU/Linux

Tags: apport-bug
Revision history for this message
kimus (kimus) wrote :
Revision history for this message
C de-Avillez (hggdh2) wrote :

Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

We would appreciate if you rephrased the bug's title and descripton. Thank you.

Changed in evolution:
importance: Undecided → Low
Revision history for this message
kimus (kimus) wrote :

Changed the title

Revision history for this message
C de-Avillez (hggdh2) wrote :

Looking upstream for matches.

@kimus: could you please run Evo with some omre debugging set? See http://www.gnome.org/projects/evolution/bugs.shtml for details, but I would like you to:

1. stop Evo completely (from a terminal, run 'evolution --force-shutdown')
2. start Evo from the terminal with 'CAMEL_DEBUG=all evolution >& evo.log'
3. repeat the issue
4. completely stop Evo (as in 1 above)

Then please sanitise the evo generated log, and attach it here. Also please attach your ~/.xsession-errors, at least with all Evo-related messages.

Thank you.

Changed in evolution:
importance: Low → Medium
status: New → Incomplete
Revision history for this message
kimus (kimus) wrote :

This occurs when my IP is 'blocked' by a RBL rule. I have to wait now because I have dynamic IP.
I have administration acess to the email server, maybe I can 'simulate' this behavior.

Revision history for this message
kimus (kimus) wrote :

I can't anything in the log. But here it is.

Revision history for this message
C de-Avillez (hggdh2) wrote :

Not much, indeed, but I will try to get something out of it. Thanks.

Revision history for this message
kimus (kimus) wrote :

This bug status is still incomplete?
Please say what more information should I provide.
Aldo I thought that my first comment was enough.

Sebastien Bacher (seb128)
Changed in evolution:
status: Incomplete → New
Revision history for this message
C de-Avillez (hggdh2) wrote :

Sorry, kimus, got busy earning a live...

Changed in evolution:
status: New → Triaged
Revision history for this message
kimus (kimus) wrote :

Just say if you need some more info. I'm glad you are back :-)

Bug Watch Updater (bug-watch-updater)
Changed in evolution:
status: Unknown → New
Revision history for this message
kimus (kimus) wrote :

I think this is resolved in the latest evolution. So it can be closed.

Revision history for this message
C de-Avillez (hggdh2) wrote :

kimus, could you please state what version -- 2.22.3, or 2.23.5?

Revision history for this message
kimus (kimus) wrote :

ok sorry, in Evolution 2.22.3 it displays a better error message.

Revision history for this message
C de-Avillez (hggdh2) wrote :

I am then closing this as fix released. Interesting to note, nothing was done on the upstream bug...

Thank you for the patience and the last comments on the status.

Changed in evolution:
status: Triaged → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in evolution:
status: New → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in evolution:
importance: Unknown → Medium
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