Toshiba Satellite C55-A%105 laptop Keyboard and trackpad DO NOT WORK USB kybd and mouse DO WORK

Bug #1845982 reported by Gustavo F
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-signed-hwe (Ubuntu)
New
Undecided
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Bug Description

Description: Ubuntu 18.04.3 LTS
Release: 18.04

Toshiba Satellite C55-A5105

Thank you for taking the time to read this..
The laptop keyboard and trackpad do not work, anytime... not during installation, or after installation.
I am currently using an USB mouse and USB keyboard, they both work. Have tried many solutions that I have found online but have not been successfull. It appears that they are not being loaded into the kernel at boot, hence not showing up when I do 'cat /proc/bus/input/devices'

The system does see them as I have found out when I did: 'journalctl -xb'
They show up as:
"Kernel: i8042: PNP:PS/2 Controller
[PNP0303:KBC,PNP0f13:MOUE]at 0x60, 0x64 irq 1,12sep29 09:03:04
Kernel:serio:i8042 KBD port at 0x60, 0x64 irq 1
Kernel:serio:i8042 AUX port at 0x60, 0x54 irq 12
kernel:mousedev:PS/2 mouse device common for all mice
kernel:i8042:Can't write CTR while closing AUX port
kernel:i8042:Can't reactivate AUX port

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-5.0.0-29-generic 5.0.0-29.31~18.04.1
ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CurrentDesktop: LXDE
Date: Mon Sep 30 11:42:33 2019
InstallationDate: Installed on 2019-09-29 (1 days ago)
InstallationMedia: Lubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
SourcePackage: linux-signed-hwe
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Gustavo F (gusf) wrote :
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